I2C HID Driver Touchpad Failure (I think I solved it)

Anonymous
2021-12-12T21:04:07+00:00

If the touchpad on your laptop has failed. You're playing now you see it, now you don't wit TOUCHPAD in your settings. And no customer support can assist you from HP or MSFT, try this it just worked for me...

Go to DEVICE MANAGER

Expand HUMAN INTERFACE DEVICES

And you see 12C HID Device has an error.

If you click DRIVER and then UNINSTAL DEVICE the 12C HID Device is delisted, and on startup it magically refreshes.

I was hoping that would do it, but the TOUCHPAD was still inoperative, and the error persisted.

Then, on a wild thought. I repeated UNINSTAL on all of the HID-compliant Device tabs. My thought was the whole HID Device needed a reboot. As soon as they all delisted, I said a prayer and rebooted.

And my touchpad was finally restored!

I hope this helps others, as this was really frustrating.

Ps. In Touchpad settings (once you can access them again) it's also a good idea to tic LEAVE TOUCHPAD ON WHEN MOUSE IS CONNECTED.

Windows for home | Other | Devices and drivers

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  1. Anonymous
    2022-07-26T06:06:57+00:00

    Hi Vrutant,

    Even the lab could not identify the issue. I got lucky as the unit was in warranty, I have been provided a new replacement unit.

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  2. Anonymous
    2022-07-23T14:46:18+00:00

    I have been facing the same issue with DELL Inspiron 5000 2-in-1 since I upgraded to Win11. I have tried most of suggested solution. Uninstalling I2C HID driver and reinstalling, downgrading drivers, load default BIOS (it was working great - Unfortunately, it doesn't now), and the last working solution now is unchecking auto detect external USB from BIOS setting :(

    May be this will be useful for someone.

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  3. Anonymous
    2022-07-23T12:23:19+00:00

    Hi Aayush ,

    I am facing the same issue been using a Bluetooth mouse for over a year now as there seems to be no solution to this. I considered giving my system to HP folks but it will cost me a fortune as my 14dh x360 is out of warranty and many suggest even changing trackpad isn't solving the issue. Please do keep us updated

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    10+ people found this answer helpful.
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  4. Anonymous
    2022-07-12T22:55:10+00:00

    Did you use a mouse or what and was the i2 hid device disabled

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  5. Anonymous
    2022-06-18T18:21:23+00:00

    Hi Abhishek,

    HP could not resolve the issue remotely and also with 2-3 Service Engineer visits. They have taken the laptop and given me a replacement laptop till the time they fix the issue. They said it would take about 2 weeks. About a week has passed so I would probably know in another week or 2.

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