I2C HID Driver Touchpad Failure (I think I solved it)

Anonymous
2021-12-12T21:04:07+00:00

If the touchpad on your laptop has failed. You're playing now you see it, now you don't wit TOUCHPAD in your settings. And no customer support can assist you from HP or MSFT, try this it just worked for me...

Go to DEVICE MANAGER

Expand HUMAN INTERFACE DEVICES

And you see 12C HID Device has an error.

If you click DRIVER and then UNINSTAL DEVICE the 12C HID Device is delisted, and on startup it magically refreshes.

I was hoping that would do it, but the TOUCHPAD was still inoperative, and the error persisted.

Then, on a wild thought. I repeated UNINSTAL on all of the HID-compliant Device tabs. My thought was the whole HID Device needed a reboot. As soon as they all delisted, I said a prayer and rebooted.

And my touchpad was finally restored!

I hope this helps others, as this was really frustrating.

Ps. In Touchpad settings (once you can access them again) it's also a good idea to tic LEAVE TOUCHPAD ON WHEN MOUSE IS CONNECTED.

Windows for home | Other | Devices and drivers

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  1. Anonymous
    2025-02-04T13:04:28+00:00

    This was helpful. After reading I disabled 12C HID device and enabled it again. That resolved the issue. Thanks for the pointer.

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  2. Anonymous
    2025-02-03T20:49:48+00:00

    I searched for a solution to this topic for a long time, and I finally found it in this video. Although the issue is quite old, I believe it will still be helpful for those who come across it through Google. Hopefully, this video saves you time and provides the answer you're looking for!
    https://www.youtube.com/watch?v=4whzvEqRGUw

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  3. Anonymous
    2025-01-12T16:18:27+00:00

    For anyone having issues with the I2C HID Driver, scouring the internet like I did trying to find an answer for this that WILL work, I have found a solution... well a bunch of solutions.

    Had this driver randomly fail while reducing the clock speed on my Vostro 14 5410 with throttlestop. Increasing the clock speed back to 100% did not fix the issue. on checking device manager i saw the caution sign on the I2C HID driver. Clicking on the driver, heading to events and clicking on the latest event, I saw this.

    Device ACPI\DELL0A7F\4&3091f19e&0 had a problem starting.

    Driver Name: hidi2c.inf
    Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
    Service: hidi2c
    Lower Filters: 
    Upper Filters: mshidkmdf
    Problem: 0x0
    Problem Status: 0xC00000E5

    You might see something similar. As some people have said on other sites, this is due to the driver being unable to restart after being turned off to save power. Which is so stupid that the trackpad is even allowed to go off while the laptop is still one.

    Solutions

    Anyways there's a few solutions to this.

    The first time it happened to me, I simply disabled and enabled the driver and it started working.
    The second time this happened, like a week or two after the first, I had to uninstall the driver and reinstall it AND restart the laptop like 3 times. before the trackpad started working. 

    The third time this happened which was like 14 hours ago, I tried all the above and none of them worked some people said to let the laptop fall asleep and then when it comes back on, the trackpad MIGHT come back on. That didn't work for me. I eventually had to "manually" reinstall the driver, I will walk you through doing that now.

    • Open Device Manager.
    • Right-click on I2C HID Device > Update Driver > Browse my computer for drivers.
    • Select Let me pick from a list of available drivers on my computer.
    • Click on I2C HID-Device.
    • Click next and allow the driver to reinstall.

    After this mine worked, and yours should work too. While still in Device manager, I opened properties on I2C HID and clicked on the power management tab that only appears if the driver is activeand unchecked "Allow this driver to be turned off to save power" and then restarted. With this I assume the driver will no longer have issues since the system wont randomly turn off the driver in an attempt to save power.

    I'll try and keep this post updated if there's any changes. Hopefully it stays working after this

    -MoonMan

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  4. Anonymous
    2025-01-06T08:07:01+00:00

    Hi Everyone!

    This thread has been helpful and i would like to return the favor.

    I am using a Lenovo Yoga Slim 7i (non-touch). I was also bothered by this issue for several months now, and finally found a solution, from a combination of recommendations i got here.

    What i did first is to use the laptop in normal mode, meaning, not turning on the "energy saver" function and keeping it plugged in. Then, i restart the laptop. It worked!

    After which and still not on battery and power saving mode, i went to "settings" > device manager > Human interface device > right clicked the I2C and under the power management tab, uncheck the "allow the computer to turn of this device to save power option"

    Hope this helps! Will also update if there will be issues in the future!

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  5. Anonymous
    2025-01-05T10:44:57+00:00

    Yo, you are an absolute clutch my guy. I had the same issue with my new Lenovo LOQ laptop. I saw your forum, prayed and did the same,
    In one of the Human Interference devices, there was the USB Input device that I also deleted and I knew that my external mouse would stop working but still did it, and to my surprise, my touchpad started working.

    Thank You so much

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