I2C HID Driver Touchpad Failure (I think I solved it)

Anonymous
2021-12-12T21:04:07+00:00

If the touchpad on your laptop has failed. You're playing now you see it, now you don't wit TOUCHPAD in your settings. And no customer support can assist you from HP or MSFT, try this it just worked for me...

Go to DEVICE MANAGER

Expand HUMAN INTERFACE DEVICES

And you see 12C HID Device has an error.

If you click DRIVER and then UNINSTAL DEVICE the 12C HID Device is delisted, and on startup it magically refreshes.

I was hoping that would do it, but the TOUCHPAD was still inoperative, and the error persisted.

Then, on a wild thought. I repeated UNINSTAL on all of the HID-compliant Device tabs. My thought was the whole HID Device needed a reboot. As soon as they all delisted, I said a prayer and rebooted.

And my touchpad was finally restored!

I hope this helps others, as this was really frustrating.

Ps. In Touchpad settings (once you can access them again) it's also a good idea to tic LEAVE TOUCHPAD ON WHEN MOUSE IS CONNECTED.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-07-02T08:02:57+00:00

    I have been dealing with this issue for almost 1.5 years, and I still haven't received a permanent fix. Many people suggested uninstalling and rebooting the system. Below are the steps that a Microsoft support team member recommended. Note that only the touch-pad was not working; an external mouse worked fine. Use an external mouse or keyboard to follow these steps:

    1. Go to Device Manager -> Human Interface Devices -> I2C HID Device.
    2. If using an external mouse, right-click on I2C HID Device and click on Update Driver.
    3. If using a keyboard, press Enter on I2C HID Device -> Driver -> Update Driver.
    4. Select Browse my computer for drivers -> Let me pick from a list of available drivers on my computer -> I2C HID Device. If you receive a success message, the touch-pad should start working. If not, try this process a couple more times until you get a success message.

    I wanted to provide this update because many people had suggested rebooting the system. Rebooting can be time-consuming and sometimes results in lost unsaved work. It can also be frustrating to reopen everything after a reboot. Hope this helps until a permanent fix is received from Microsoft.

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  2. Anonymous
    2024-06-21T11:26:42+00:00

    I tried all the methods provided and none of them worked. Uninstalled and reinstalled the driver multiple times from the manufacturer website and others, uninstalled all the devices from the human interface devices, restarted after each try, nothing worked. Then I booted into safe mode and restarted the windows normally, everything works fine after that. Hope this helps someone.

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  3. Anonymous
    2024-04-22T08:16:30+00:00

    Thankful for what, bro? I didn't see the one you give response to

    And what works, can you show everybody how to fix it.

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  4. Anonymous
    2024-02-24T01:53:23+00:00

    This really worked and did immediatly

    I tried it all with the visible HID devices

    If you need help with touchpad then this legend of a post and instructions is what you need

    but if you do the instructions and it does not work then i recomend you go to the view tab at the top left and select hidden devices. once you do that then follow the instructions and things should be working perfectly

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  5. Anonymous
    2024-02-19T21:01:25+00:00

    This is what solved it for me. Updating BIOS, changing all the power management settings, disabling and enabling, none of it worked, but this REGEDIT post is what solved it for me! Saved me a visit to the service depot.

    I have a Lenovo Yoga 7i

    CPU - 12th gen i7 EVO

    GPU - Intel iris Xe graphics.

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