I2C HID Driver Touchpad Failure (I think I solved it)

Anonymous
2021-12-12T21:04:07+00:00

If the touchpad on your laptop has failed. You're playing now you see it, now you don't wit TOUCHPAD in your settings. And no customer support can assist you from HP or MSFT, try this it just worked for me...

Go to DEVICE MANAGER

Expand HUMAN INTERFACE DEVICES

And you see 12C HID Device has an error.

If you click DRIVER and then UNINSTAL DEVICE the 12C HID Device is delisted, and on startup it magically refreshes.

I was hoping that would do it, but the TOUCHPAD was still inoperative, and the error persisted.

Then, on a wild thought. I repeated UNINSTAL on all of the HID-compliant Device tabs. My thought was the whole HID Device needed a reboot. As soon as they all delisted, I said a prayer and rebooted.

And my touchpad was finally restored!

I hope this helps others, as this was really frustrating.

Ps. In Touchpad settings (once you can access them again) it's also a good idea to tic LEAVE TOUCHPAD ON WHEN MOUSE IS CONNECTED.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-08-06T08:18:52+00:00

    Hello there! I am tired of this problem. It shows that the device hardware is unable to communicate with the driver. Hence, my touchpad stops working every time I put my HP X360 DH Core-i3 8th Gen system to sleep, and when I turn it on, the touchpad stops working again. Each time, I have to disable the I2C HID device driver to make it functional again. I updated Windows, updated the drivers, and tried every possible solution to make it functional, but I failed to do so. Windows has utterly disappointed me as it ruined my three business presentations by suddenly failing driver functions at crucial moments.

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  2. Anonymous
    2023-04-20T18:40:22+00:00

    just plug in power to the laptop and restart. The pointer will start working again. Then go to device manager, locate the I2C driver for the touchpad, go to it's properties, go to the power management tab, and then uncheck the "Allow the computer to turn off this device to save power" option.

    It solves out the issue

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  3. Anonymous
    2023-01-31T18:07:50+00:00

    Update the Bios. If you are up to date and it is not working roll back to a previous version.

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  4. Anonymous
    2022-07-26T06:06:57+00:00

    Hi Vrutant,

    Even the lab could not identify the issue. I got lucky as the unit was in warranty, I have been provided a new replacement unit.

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  5. Anonymous
    2022-06-18T18:21:23+00:00

    Hi Abhishek,

    HP could not resolve the issue remotely and also with 2-3 Service Engineer visits. They have taken the laptop and given me a replacement laptop till the time they fix the issue. They said it would take about 2 weeks. About a week has passed so I would probably know in another week or 2.

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