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If the touchpad on your laptop has failed. You're playing now you see it, now you don't wit TOUCHPAD in your settings. And no customer support can assist you from HP or MSFT, try this it just worked for me...
Go to DEVICE MANAGER
Expand HUMAN INTERFACE DEVICES
And you see 12C HID Device has an error.
If you click DRIVER and then UNINSTAL DEVICE the 12C HID Device is delisted, and on startup it magically refreshes.
I was hoping that would do it, but the TOUCHPAD was still inoperative, and the error persisted.
Then, on a wild thought. I repeated UNINSTAL on all of the HID-compliant Device tabs. My thought was the whole HID Device needed a reboot. As soon as they all delisted, I said a prayer and rebooted.
And my touchpad was finally restored!
I hope this helps others, as this was really frustrating.
Ps. In Touchpad settings (once you can access them again) it's also a good idea to tic LEAVE TOUCHPAD ON WHEN MOUSE IS CONNECTED.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I'm still having this issue and it seems at random. Sometimes it goes away for a week or so and sometimes its every day. I've tried every solution i could find to no avail. The problem always comes back. If windows could actually fix this after 2 years of issues, that would be great...
I had also very frustrated with this problem after applying so many methods finally I ended up solving this issue with this method hope this will be helpful for you too. Go to windows registry editor and then browse this following path : Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Conrtol\Power and create a new DWORD (32-bit) value with name "CsEnabled" and double click on the newly created value and set the value data as 0 and base as hexadecimal and then hit enter and restart your PC.
Then, on a wild thought. I repeated UNINSTAL on all of the HID-compliant Device tabs. My thought was the whole HID Device needed a reboot. As soon as they all delisted, I said a prayer and rebooted.
When you say you uninstalled all of the HID-compliant device tabs do you mean every driver in the HID dropdown menu or just ones in that menu labeled HID-compliant. I have the same issue and when trying to replicate what you did every time after restarting the faulty driver would just reinstall itself with the error.
I have been facing the same issue with DELL Inspiron 5000 2-in-1 since I upgraded to Win11. I have tried most of suggested solution. Uninstalling I2C HID driver and reinstalling, downgrading drivers, load default BIOS (it was working great - Unfortunately, it doesn't now), and the last working solution now is unchecking auto detect external USB from BIOS setting :(
May be this will be useful for someone.
Hi Dmitry,
Thanks for your detailed answer. Much appreciated.
I am also sorry to know that your issue hasn't been resolved. You are on an Insider build but I am on a stable Windows 11 build and still facing the same problem. In fact, even going back to Windows 10 has not resolved this problem for me.
I could not try your fix as the I2C HID Device does not uninstall for me once the touchpad is no longer working. It keeps trying to uninstall it and then I give up after a while.
I have asked HP to look into it. Fingers crossed!
Regards,
Aayush
