I2C HID Driver Touchpad Failure (I think I solved it)

Anonymous
2021-12-12T21:04:07+00:00

If the touchpad on your laptop has failed. You're playing now you see it, now you don't wit TOUCHPAD in your settings. And no customer support can assist you from HP or MSFT, try this it just worked for me...

Go to DEVICE MANAGER

Expand HUMAN INTERFACE DEVICES

And you see 12C HID Device has an error.

If you click DRIVER and then UNINSTAL DEVICE the 12C HID Device is delisted, and on startup it magically refreshes.

I was hoping that would do it, but the TOUCHPAD was still inoperative, and the error persisted.

Then, on a wild thought. I repeated UNINSTAL on all of the HID-compliant Device tabs. My thought was the whole HID Device needed a reboot. As soon as they all delisted, I said a prayer and rebooted.

And my touchpad was finally restored!

I hope this helps others, as this was really frustrating.

Ps. In Touchpad settings (once you can access them again) it's also a good idea to tic LEAVE TOUCHPAD ON WHEN MOUSE IS CONNECTED.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

136 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2025-03-06T17:13:40+00:00

    Hello Everyone,

    Nothing is more frustrating than having a PC work well, and then doesn't after a software update. The steps to take are really tedious trying to identify a problem that was not there a second ago.

    I checked first to find out if my hardware, the trackpad, is working. To do that, the easiest way is to enter safe mode in windows 11. If the trackpad happens to work, it would mean that it's driver isnt working normally, or there might be another driver that is conflicting with it.

    Once I figured out nothing is wrong with my hardware, I started to check the device manager under the normal boot (had to use the touchscreen and keyboard, or an external mouse) for any device that has error. In my case, none had problems, just that my trackpad was missing. I uninstalled all vendor HID devices under human interface, and rebooted. Viola, the trackpad starts working.

    Then went back into device hardware, and noticed that there are two mouse settings. I disabled wake up computer under power management for both mouse. From then on my laptop had no more trackpad problems. Hopefully Microsoft fixes the problem instead of passing it onto the vendors.

    All the best

    Was this answer helpful?

    0 comments