Tried this, did not fix it for me.
Why did Microsoft stop replying to this thread, and when will there be a fix? I'm getting tired of manually setting my screensaver so I am able to keep my monitor on for USB devices.
This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
A few weeks ago, I can't remember exactly when it occurred (May have been after installing W11) my screensaver and display sleep functions just completely stopped working. I have tried every trick in the book. I have updated my BIOS and chipset drivers. Powercfg -requests shows an audio stream running from realtek, I tried overriding it but didn't solve anything. I confirmed every power option setting is correctly enabled. Basically I've spent extensive time googling and troubleshooting this to no avail.
The one thing that did fix it was running the DISM restore commands in CMD Prompt, however, it only works temporarily for the initial reboot after running that command, and then it stops working again if I reboot a 2nd time.
What can I do to fix this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Tried this, did not fix it for me.
Why did Microsoft stop replying to this thread, and when will there be a fix? I'm getting tired of manually setting my screensaver so I am able to keep my monitor on for USB devices.
I have this same issue. Works after reboot, but then just stops and never re-engages. I tried every suggestion in this thread, and none of them resolve the problem.
Following up: I was able to fix the issue on my end. This may NOT work for everybody, but for me it came down specifically to SSD firmware. Maybe it'll help somebody figure out their issues?
TL;DR - My SSDs had out of date firmware. Updated the firmware, all problems fixed. Somehow.
SSD Model: Western Digital SN 850 NVMe
In Depth:
My system had two specific issues:
However, when checking event viewer I was getting a repeating system error.
Lists a device name of PCI\VEN_8086&DEV_7AC8 as the culprit (this is a random PCI-E port name). Thought this may be a motherboard error for a while, and tried every driver version possible. As a last ditch effort, I disabled the PCI-E root port in Device Manager juuuuust to see what happened. Turns out the port was tied to one of my NVMe drives. Decided to download Western Digital's Dashboard app to see if I was getting SMART errors or... something. Didn't know what to expect. No errors, but it flagged both my drives as having out-of-date firmware.
Updated the firmware... and holy carp, both issues resolved. Power savings now works reliably 100% of the time, both monitors go into standby, AND the weird icon blinking issue stopped completely.
Again, this may not work for everybody, but I've also never seen an SSD's firmware stop a monitor from doing its thing. So... I guess if nothing else has possibly worked, and even if you're not getting an error like the above, check and see if your SSD firmware is out of date. This may be a weird needle in a haystack solution, but it worked for me, maybe it'll help somebody else out.
For ref: the original firmware on the drives was from when I bought the drives back in December 25, 2020. I don't have the original version number, but they hadn't been updated since I bought them.
I have the same exact SSD and I tried this firmware update (mine also hadn't been updated since purchase) and it solved the monitor sleep issue for me as well!
However, this did nothing to solve the screensaver issue. The screensaver still will not engage unless I run the DISM commands, and then only continues to work until the next reboot. A curious note about the screensaver issue is it also sometimes works immediately upon reboot but then a few minutes later it stops. Perhaps some application is loading up and interfering with it?
I have the same exact SSD and I tried this firmware update (mine also hadn't been updated since purchase) and it solved the monitor sleep issue for me as well!
However, this did nothing to solve the screensaver issue. The screensaver still will not engage unless I run the DISM commands, and then only continues to work until the next reboot. A curious note about the screensaver issue is it also sometimes works immediately upon reboot but then a few minutes later it stops. Perhaps some application is loading up and interfering with it?
That's a good news -- even partly. We solved one exceedingly specific needle in a haystack! I don't use screensavers myself, just power savings, so I haven't verified it on that end.
Worth checking out, but if you go to Event Viewer > System > are you seeing any specifically recurring themes/issues in generated output? Because I've been trying to track down a lot of these same issues for months (which is how I found your thread), and how I ultimately tracked down the SSD issue because I kept noticing a repeating loop.
Not seeing anything in event viewer. Also I rebooted and now the monitor is no longer sleeping again *sigh*