I'm glad/sad to hear someone else had a nearly identical tech support experience to mine! Same thing: tech simply vanished into the ether! No explanation, no follow-up! It's time for some house-cleaning in the MS tech support arena.
Windows 11 Screensaver / Display Sleep functions not working
A few weeks ago, I can't remember exactly when it occurred (May have been after installing W11) my screensaver and display sleep functions just completely stopped working. I have tried every trick in the book. I have updated my BIOS and chipset drivers. Powercfg -requests shows an audio stream running from realtek, I tried overriding it but didn't solve anything. I confirmed every power option setting is correctly enabled. Basically I've spent extensive time googling and troubleshooting this to no avail.
The one thing that did fix it was running the DISM restore commands in CMD Prompt, however, it only works temporarily for the initial reboot after running that command, and then it stops working again if I reboot a 2nd time.
What can I do to fix this problem?
Windows for home | Windows 11 | Display and graphics
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Anonymous
2024-07-20T07:46:08+00:00 -
Anonymous
2024-07-20T01:18:21+00:00 @davidhasko this just worked for me too.
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Anonymous
2024-07-18T20:04:54+00:00 Thank you, Joshua, for letting me know I am not alone in this problem. I believe it is a sad state of affairs when MS cannot maintain such a vital tool as the screensaver mode.
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Anonymous
2024-04-20T23:34:59+00:00 Thanks Lynn for this great advice. The first option "Allow the computer to sleep" worked perfect, thats all it was.
I ran the Windows PowerShell in Admin as a precaution and some errors were found which now work too.
Thanks again