jmwatt1234,
May I know what softwares you used to open the .jpeg file and .mp4 file. Try to change another ones to access to see the effect. If this error appears once again. That tells us the Windows get damaged.
You may then try to perform an in-place update on your system to upgrade/repair the system (this is a non-destructive repair of the system, which is different from reinstalling the system. Normally, installed applications remain the same and update the system to the latest version.)
- Click here to download the installation media.
- After the creation tool is created, go to Settings > Windows Update, and select Check for updates. (it is recommended to back up important data to avoid data loss)
Note:
- Your system disk may require 15-20G of free space (similar to upgrading to Windows 10)
- If the system is installed in an unsupported directory or under other abnormal conditions, it may not be able to be repaired without damage.