The error “The specified module could not be found” happening in Windows 11

Anonymous
2021-12-25T04:16:45+00:00

Upgraded one of my desktop PCs to Windows 11. I have a 2nd desktop still running Windows 10

On the Windows 11 desktop the “The specified module could not be found” error occurs. I notice that the error happens when attempting to access a jpeg or mp4

The error can be fixed in cmd window with these commands

C:\Windows\system32>  gpupdate /force

C:\Windows\system32>  sfc /scanfile=c:\windows\system32\ieframe.dll

C:\Windows\system32>  sfc /scannow

C:\Windows\system32>  exit

Restart

Unfortunately, the error eventually re-occurs on my Windows 11 desktop.

This error has never occurred on my Windows 10 desktop.

So, I'm beginning to think that this may be a "Windows 11" bug

Anyone else getting this error?

If so, have you found a permanent solution?

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

49 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2022-01-08T02:27:07+00:00

    Hi jmwatt1234,

    Methods to uninstall and redeploy these apps could be tried:

    1. Uninstall apps:
    • Press and hold Windows + X and open Windows PowerShell (Administrator) > Type: get-appxpackage *Microsoft.Windows.Photos* | remove-appxpackage > Hit Enter to run the command to uninstall Photos app.
    • Press and hold Windows + X and open Windows PowerShell (Administrator) > Type: get-appxpackage *Microsoft.Windows.Movies & TV* | remove-appxpackage > Hit Enter to run the command to uninstall Movies & TV app.

    Download apps from Microsoft Store to see the result.

    1. Press and hold Windows + X and open Windows PowerShell (Administrator) > Type: Get-AppxPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"} > Press Enter to run this command to redeploy all built-in apps of Windows.

    Feel free to let me know if any update.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2022-01-08T00:31:38+00:00

    Hi Lynn--

    So the error re-occurred. Here are some test results.

    ==============================================

    PICTURES with extensions .jpeg, .jpg, .HEIC

    App: "Photos"

    Result: Error - Specified procedure could not be found

    Apps: "Paint" and "Adobe Photoshop"

    Result: Successful Display

    =============================================

    VIDEO with extensions .mp4, .MOV

    App: "Movies & TV"

    Result: Error - Specified procedure could not be found

    App: "Windows Media Player"

    Result: Successful Playback

    So what would be the best way to "fix" "Photos" and "Movies & TV" ?

    Is there a way to just re-install these apps?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-12-30T19:46:13+00:00

    I normally use "Photos" app - the icon with the "blue mountain like" image

    I also have photo shop elements installed - I'll use the photo shop app for the next few weeks to see if issue re-occurs

    My PC has 200+ GB free space and I have always installed with default folders

    So I understand your reply to mean that if the error does re-occur using the Photo Shop app then I should try the "in-place" update - right?

    Thank You for all of your assistance

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-12-30T05:51:44+00:00

    jmwatt1234,

    May I know what softwares you used to open the .jpeg file and .mp4 file. Try to change another ones to access to see the effect. If this error appears once again. That tells us the Windows get damaged.

    You may then try to perform an in-place update on your system to upgrade/repair the system (this is a non-destructive repair of the system, which is different from reinstalling the system. Normally, installed applications remain the same and update the system to the latest version.)

    1. Click here to download the installation media.
    2. After the creation tool is created, go to Settings > Windows Update, and select Check for updates. (it is recommended to back up important data to avoid data loss)

    Note:

    • Your system disk may require 15-20G of free space (similar to upgrading to Windows 10)
    • If the system is installed in an unsupported directory or under other abnormal conditions, it may not be able to be repaired without damage.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2021-12-30T02:22:59+00:00

    Error: “The specified module could not be found”

    Happened again, after doing virus scan and registry deletes

    So its a bit of a mystery....

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments