So how do we get our money back from Microsoft?
From the Terms of Use at https://www.microsoft.com/en-us/legal/terms-of-use
Limitation of Liability
In no event shall Microsoft and/or its respective suppliers be liable for any special, indirect or consequential damages, or any damages whatsoever resulting from loss of use, data, or profits, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the use or performance of software, documents, provision of or failure to provide services, or information available from the services.
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