Hello Sarah, how are you?
My name is Paloma B., I am very happy to be able to try to help you in the best possible way.
I understand you had issues with Windows 11, I'm really sorry about that.
Were you able to return to Windows 10?
If not, I'll leave here a link that can help you in this process, so in that case, I suggest you do a Rollback to Windows 10.
https://www.windowscentral.com/how-roll-back-wi...
I also recommend that you configure the link below, as your computer is compatible with Windows 11, probably after returning to 10, Windows Update will install the update again.
That way, you can configure it so that Windows 11 is not installed for the time being, and when you feel free to update, just undo it.
https://www.howtogeek.com/765377/how-to-block-t...
I await news.
If these procedures helped you in any way, please click on "I solved my problem" and also mark as an answer, so you can help others users.
We will always be available for whatever you need!
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.