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My Bluetooth earphones have been working well all the time until I upgraded my laptop to Windows 11. The laptop shows my earphones are connected, but neither sound nor microphone works. The browser and Zoom crash every time I try to use Bluetooth earphones to listen to music or join meetings.
I have tried disconnecting/reconnecting Bluetooth earphones, turning on/off Bluetooth, resetting my earphones, restarting my laptop, and none of these resolves the issues of no sound/mic and crashing. I even bought a new pair of Bluetooth earphones, and it did not work either.
I think this is a bug in Windows 11. Am I the only one facing this issue? What exactly is going on with Windows 11 Bluetooth? And what else can I do now?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I can't go back, I just bought a new computer with factory installed Windows 11 Pro and it's having this issue on day one! Same thing was happening with my previous laptop after updating it back in November. This is a widely known issue, however a Microsoft support representative told me they are aware of it and working on a fix in a future update.
UPDATE FOR YOU:
After spending the past few hours going crazy submitting feedback and diagnostics for this, I eventually reached out to Microsoft support. They indicated to me that it's a known issue and they are currently working on a bug fix which will be rolled out in a future update. How far into the future will it be? Who knows, hopefully not too far into the future.. But at least they're aware of it and working on it, hopefully it's a priority fix for them.
P.S. This is happening on BOTH of my computers, one of them I updated back in November and it started doing it. The other laptop I just bought YESTERDAY for $1900 (top of the line) and it came with factory installed Windows 11 Pro (not even updated from Win10), I'm so infuriated right now! I was so hopeful that spending $1900 on a brand new laptop with preinstalled Win11 Pro would fix this, but it didn't..
UPDATE FOR YOU:
After spending the past few hours going crazy submitting feedback and diagnostics for this, I eventually reached out to Microsoft support. They indicated to me that it's a known issue and they are currently working on a bug fix which will be rolled out in a future update. How far into the future will it be? Who knows, hopefully not too far into the future.. But at least they're aware of it and working on it, hopefully it's a priority fix for them.
P.S. This is happening on BOTH of my computers, one of them I updated back in November and it started doing it. The other laptop I just bought YESTERDAY for $1900 (top of the line) and it came with factory installed Windows 11 Pro (not even updated from Win10), I'm so infuriated right now! I was so hopeful that spending $1900 on a brand new laptop with preinstalled Win11 Pro would fix this, but it didn't..
ME TOO!
Wow, I've been dealing with this for the better part of a year. I wanted to blame Dell, really, and now it seems this is a MS issue. Thanks for posting the update. Wish MS would get on this fix: this is a big problem for me (when I try and use a BT headset for mic+audio, it crashes the program, whether Zoom, Teams, or Skype). BT Audio output alone isn't an issue; just when I use the headset as output/input.
I have no idea how this is still an issue. It's driving me absolutely mad!
Thanks for posting this. I was going crazy thinking there was something wrong with my laptop/headphones since I couldn't find anyone else reporting the same issue for MONTHS
