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My Bluetooth earphones have been working well all the time until I upgraded my laptop to Windows 11. The laptop shows my earphones are connected, but neither sound nor microphone works. The browser and Zoom crash every time I try to use Bluetooth earphones to listen to music or join meetings.
I have tried disconnecting/reconnecting Bluetooth earphones, turning on/off Bluetooth, resetting my earphones, restarting my laptop, and none of these resolves the issues of no sound/mic and crashing. I even bought a new pair of Bluetooth earphones, and it did not work either.
I think this is a bug in Windows 11. Am I the only one facing this issue? What exactly is going on with Windows 11 Bluetooth? And what else can I do now?
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Same problem here. Dell XPS 13 working sweetly with Bose QC35 II and QC45 with Windows 10, but since upgrade to Windows 11, nothing but problems.
Windows Audio service stops, Spotify (no audo and hangs, need to kill app), Youtube (video just spins), Teams all stop processing audio. Rebooting the PC fixes it, but it reoccurs again if headphones are turned off/charged or laptop goes to sleep.
It's driving me crazy as I use Bluetooth headphones all day, every day.
Same problem here. Just jumping on the thread incase Microsoft responds.
Had no trouble with Windows 10, now it's happening with all of my Bluetooth headphones in Windows 11. I've got all the same problems and tried all the same fixes as the people above me. I really wish I'd realized this was an OS issue back in the first 10 days, but no.
Stay strong, my people! Someday, the great Microsoft might actually hear our cries of torment and fix the thing! I mean, it could happen, right?
Sometimes the Microsoft troubleshooters can identify and fix the problems.
This one is not in the menu.
Open administrative command prompt and type or copy and paste:
msdt.exe -id DeviceDiagnostic
I have the same exact issue with BOTH of my computers! It first happened in November 2021 when I upgraded my Dell XPS to Windows 11, I figured maybe it was an issue of Dell’s drivers not working correctly with Windows 11 and was hoping it would get sorted out after a couple months, however to this day it’s not fixed.
But then yesterday I purchased a brand new $1900 MSI Summit laptop with the top specs (Intel i7 12th Gen, 32 GB RAM) which came preloaded with Windows 11 Pro (fresh factory install, not upgraded from Win10). SAME EXACT PROBLEM!!
Video and audio will play just fine through my AirPod Pro’s or Bose portable if I’m playing on Netflix, YouTube or web browser. However if I try playing a media file such as MP4, AVI or WMV format, I can hear the audio at first, but the moment I fast forward or skip, the audio cuts out and proceeds to not work for any other source (ie. Netflix) until I restart the system or play directly over the system speakers (with the MSI). With my Dell XPS, all media functions including video will freeze until system restart.
I cannot believe after this much time Microsoft still hasn’t addressed and fixed this (obviously widespread) issue. I was disappointed when it happened with my Dell XPS, however my disappointment is on another level after spending $1900 on a brand new MSI laptop and having it continue to occur. Bluetooth audio is such an essential part in today’s world, not being able to use it during Zoom meetings or while watching something on the airplane is extremely limiting and infuriating. Mr Gates or Mr Nadella (MSFT’s current CEO), if you’re listening, please fix this!
