Windows 11 Bluetooth no sound/microphone and crashing

Anonymous
2022-01-09T03:35:21+00:00

My Bluetooth earphones have been working well all the time until I upgraded my laptop to Windows 11. The laptop shows my earphones are connected, but neither sound nor microphone works. The browser and Zoom crash every time I try to use Bluetooth earphones to listen to music or join meetings.

I have tried disconnecting/reconnecting Bluetooth earphones, turning on/off Bluetooth, resetting my earphones, restarting my laptop, and none of these resolves the issues of no sound/mic and crashing. I even bought a new pair of Bluetooth earphones, and it did not work either.

I think this is a bug in Windows 11. Am I the only one facing this issue? What exactly is going on with Windows 11 Bluetooth? And what else can I do now?

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2023-09-06T09:57:46+00:00

    Thankyou so much for this. I've been stuck for 6 days worried i'd have to buy a new headset. This is the only solution that worked for me.

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  2. Anonymous
    2023-09-11T21:48:38+00:00

    I finally got it working on my new Windows 11 machine. I went to Control Panel > Sound and under Playback you see one of the Speakers is "Sonos Move". It was disabled, so I right-clicked on it and clicked "Enable" and it worked! Hope this helps someone!

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  3. Anonymous
    2023-09-23T14:20:08+00:00

    The same case , trying for 3 hrs and nothing works,,,,

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  4. Anonymous
    2023-10-19T22:39:31+00:00

    How does one reinstall the Intel Smart Sound Technology for bluetooth Audio? I tried to uninstall it, as stated. The problem remains, and now the headset won't reconnect properly I'd just like to restore it if possible

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  5. Anonymous
    2023-10-31T17:42:36+00:00

    I just "upgraded" (not sure I am comfortable actually calling this an upgrade) from Windows 10 to 11 and am running into these same issues. I just installed the Intel Bluetooth driver (22.250.0.2) but it didn't help at all.

    Here's my experience:

    1. When I boot up my computer and connect my headphones, everything works just fine including switching between headphone mode and headset mode when using Teams/Slack/etc.
    2. If I turn my headphones off and then back on later (whether its 10 seconds, 10 minutes, or 24 hours), it will say that it reconnected however nothing actually works - no sound, no mic, nothing. The only solution that works is to reboot. I've tried:
      1. Disconnecting and reconnecting from the Bluetooth screen while the headphones are on
      2. Unpair/Repair - sometimes it won't successfully unpair, it just hangs, other times it won't re-pair, other times it re-pairs fine but still doesn't work
      3. Tried turning Bluetooth off and back on from the Bluetooth screen - sometimes Bluetooth will get stuck trying to turn off or on and won't ever come back on, without a reboot
      4. Tried disabling/enabling various Bluetooth devices in Device Manager - after I've turned my headphones off and on, disabling any of these devices completely hangs the Device Manager and the only way to fix it is to reboot, and the reboot takes minutes longer.

    The fact that Windows 11 Bluetooth is in this bad of a state after its been out for this long is just embarrassing and honestly disgusting.

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