Windows 11 Bluetooth no sound/microphone and crashing

Anonymous
2022-01-09T03:35:21+00:00

My Bluetooth earphones have been working well all the time until I upgraded my laptop to Windows 11. The laptop shows my earphones are connected, but neither sound nor microphone works. The browser and Zoom crash every time I try to use Bluetooth earphones to listen to music or join meetings.

I have tried disconnecting/reconnecting Bluetooth earphones, turning on/off Bluetooth, resetting my earphones, restarting my laptop, and none of these resolves the issues of no sound/mic and crashing. I even bought a new pair of Bluetooth earphones, and it did not work either.

I think this is a bug in Windows 11. Am I the only one facing this issue? What exactly is going on with Windows 11 Bluetooth? And what else can I do now?

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2023-01-02T19:21:45+00:00

    Windows 11 still not fixed!!

    Aukey EP-T21 headset earbuds work fine with iPad, android phone, and Windows 10 laptop. They pair and connect (albeit intermittently) but no sound or microphone with Windows 11 desktop (brand new) or laptop ("upgraded" from W10 last year). Sony WH-CH700N headphones pair and connect fine with all devices, including both W11 machines. All troubleshooters report no problems. All drivers updated. "Zoom first" fix works for a few minutes on W11 laptop then fails, plus sound is terrible.

    I agree with WalterHildebrand, this is simply unacceptable behavior from MS. Fix the problem and stop telling us to try fixes that will never work!!

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  2. Anonymous
    2023-01-02T19:53:11+00:00

    My Letsfit T13 earbuds act as you described. But on Win 11 upgraded from 10 laptop, of I start Zoom before starting ang other software including the chrome browser and it is running in the background, they work as they did on Win.10. Using say YouTube or YouTube TV and other programs with sound all is well

    If I stop Zoom running in the background, it reverts to the sound output issues. No others responding have apparently tried this, so don't know if I just stumbled on this and why it works with Zoom running in the background.

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  4. Anonymous
    2023-01-03T19:10:54+00:00

    WalterHildebrand: How do you think will we be informed if/when MS does anything about this problem? There are probably dozens of additional posts on this problem, distributed throughout the Community questions/posts. Is it possible that MS has actually come up with a solution but we're not receiving it via this thread?

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  5. Anonymous
    2023-01-03T19:20:48+00:00

    MS hasn't even acknowledge the problem, I try my earbuds after the releases but nothing has changed.

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