Windows 11 Bluetooth no sound/microphone and crashing

Anonymous
2022-01-09T03:35:21+00:00

My Bluetooth earphones have been working well all the time until I upgraded my laptop to Windows 11. The laptop shows my earphones are connected, but neither sound nor microphone works. The browser and Zoom crash every time I try to use Bluetooth earphones to listen to music or join meetings.

I have tried disconnecting/reconnecting Bluetooth earphones, turning on/off Bluetooth, resetting my earphones, restarting my laptop, and none of these resolves the issues of no sound/mic and crashing. I even bought a new pair of Bluetooth earphones, and it did not work either.

I think this is a bug in Windows 11. Am I the only one facing this issue? What exactly is going on with Windows 11 Bluetooth? And what else can I do now?

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2022-09-13T21:09:11+00:00

    I have the exact same problem. I have tried everything and I have not found a solution!

    Please help!

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  2. Anonymous
    2022-10-09T23:52:11+00:00

    I have the exact problem right now. It was working well for a couple of days with my Pixel Buds Pro and then suddenly stopped working. Any updates or solution for this?

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  3. Anonymous
    2022-10-12T00:51:06+00:00

    The issue I have right now is different slightly. I'm trying to use galaxy buds on windows, they show up, they pair properly, but any time I try to play audio through them, windows no longer recognizes them as an audio device, weirdest issue I've seen so far.

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  4. Anonymous
    2022-10-20T12:40:51+00:00

    Same problem here, i have to reboot myc PC to get back my Sony WH-1000XM4 bluetooth device and it's really annoying, especially when you have multiple calls with Teams in one day. Obviously, previously no problem on Windows 10.

    If i try to restart bluetooth services : bluetooth never come back, reboot.

    If i try to delete bluetooth device : bluetooth crash, reboot.

    If i try to disable device in device panel : MMC crash, bluetooth crash reboot

    Etc...

    Nothing is working, crash/no response/reboot is always happening at the end, no solution.

    Wake up Microsoft, a lot of people can't work. I don't understand how a functionnality that worked since many years on many previous OS versions can be broken with a new version, you don't rewrite kernel an all drivers at each iteration isn't it ? Please fix it.

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  5. Anonymous
    2022-11-20T04:29:23+00:00

    This post from April was the fix for me. I ran the diagnostic tool and it fixed something, but it didn't indicate what exactly was fixed. It prompted me to reboot so I did that and when my laptop started back up, I had audio coming through my bluetooth earbuds. The whole process took less than five minutes. I have not tested the mic but I have clear nice sounding audio coming through.

    Edit 11/23: mic is working too. My earbuds are "Murpiso pro 2".

    Post from April:

    Sometimes the Microsoft troubleshooters can identify and fix the problems.

    This one is not in the menu.

    Open administrative command prompt and type or copy and paste:

    msdt.exe -id DeviceDiagnostic

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