Windows 11 Bluetooth no sound/microphone and crashing

Anonymous
2022-01-09T03:35:21+00:00

My Bluetooth earphones have been working well all the time until I upgraded my laptop to Windows 11. The laptop shows my earphones are connected, but neither sound nor microphone works. The browser and Zoom crash every time I try to use Bluetooth earphones to listen to music or join meetings.

I have tried disconnecting/reconnecting Bluetooth earphones, turning on/off Bluetooth, resetting my earphones, restarting my laptop, and none of these resolves the issues of no sound/mic and crashing. I even bought a new pair of Bluetooth earphones, and it did not work either.

I think this is a bug in Windows 11. Am I the only one facing this issue? What exactly is going on with Windows 11 Bluetooth? And what else can I do now?

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2022-01-09T04:31:49+00:00

    Hi Caesar. I'm Greg, 10 years awarded Windows MVP, specializing in Installation, Performance, Troubleshooting and Activation, here to help you.

    1. Fix Windows 11 Bluetooth headset not working after Upgrade:

    https://appuals.com/windows-11-not-detecting-he... (Avoid ad links which intrude into editorial copy, especially avoid Restoro, PC Repair Tool and Reimage ads)

    https://www.lifewire.com/fix-headphones-not-wor...

    https://itechhacks.com/headphones-not-working-w...

    https://windowsreport.com/windows-11-headphones...

    (Avoid ad links which intrude into editorial copy, especially avoid Restoro, PC Repair Tool and Reimage ads)

    https://www.guidingtech.com/top-ways-to-fix-blu...

    https://appuals.com/bluetooth-not-working-windo...

    (Avoid ad links which intrude into editorial copy, especially avoid Restoro, PC Repair Tool and Reimage ads)

    https://www.drivereasy.com/knowledge/windows-11...

    https://www.youtube.com/watch?v=tqD45Vch1cc

    https://www.youtube.com/watch?v=gjGbm-pPuUQ

    1. Run the Bluetooth troubleshooter at Settings > System > Troubleshooters > All Troubleshooters.
    2. Try Updating the Bluetooth driver from the PC maker's Support Downloads webpage for your exact model. Install it even if it's the same or newer than the one in Device Manager reached by right clicking the Start button. While there check that you also have the latest chipset, BIOS, display, network, USB and all other drivers, compared to the ones presently installe

    Right click Start button to access Device Manager, locate Bluetooth device (if necessary from View tab Show Hidden Devices), on Driver tab see if Roll Back is available, if not try Update Driver, first automatically, then Browse, then Let Me Pick to try all previously installed Drivers.

    If these fail Uninstall the Driver, restart PC to reinstall. If the BT driver is not there, access the View tab in Device Manager to "Show Hidden Devices."

    1. Make sure you're pairing correctly as shown here: https://support.microsoft.com/en-us/help/15290/...
    2. If you think the BT adapter has failed, you can replace it easily with a USB nano adapter like this one: https://www.amazon.com/ZEXMTE-Bluetooth-Receive...?
    3. Establish a Clean Boot to see if that resolves it:

    https://www.makeuseof.com/clean-boot-windows-11/

    1. Run the System File Checker/DISM in WIndows 11:

    https://www.elevenforum.com/t/use-system-file-c...

    1. If that doesn't fix it then you can do a Windows 11 Repair Upgrade which reinstalls Windows while saving your files and apps in place, brings it up to the latest version by the most stable method, takes about an hour and resolves most problems: https://www.elevenforum.com/t/repair-install-wi...

    Feel free to ask back any questions. If you'll report back results for each step in each link it can help determine what else needs to be tried. I will stick with you until it is fixed.

    ______________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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  2. Anonymous
    2022-01-22T14:51:47+00:00

    I have the same problem. I had no issue with Win 10. I tried various types of bluetooth devices and they all crash Zoom and Youtube. It looks like a Win 11 issue

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  3. Anonymous
    2022-02-16T09:12:25+00:00

    I have the same problem. Device connected but sound work only hands-free mode. I can't set default audio output bluetooth heatphone. Because connection seems broken. I tried with different headphones and bluetooth adapters. It was working until a few weeks ago. I do not know why it happened.

    ![](https://learn-attachment.microsoft.com/api/attachments/7c9d5fb4-d0eb-4bb1-acd4-ad3cd89aa1fa?platform=QnA

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  4. Anonymous
    2022-02-16T19:05:35+00:00

    Update: The issue was resolved by going back to Window 10.

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  5. Anonymous
    2022-03-11T15:33:56+00:00

    No I just upgraded to windows 11 and have the exact same issue with both Logitech and Bose wireless headphones trying to initiate a teams call. Was fine on Windows 10. Microsoft you have a bug here.... It may be driver related, but the reality it was fine on windows 10 and not on 11.

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