Windows 11 Bluetooth no sound/microphone and crashing

Anonymous
2022-01-09T03:35:21+00:00

My Bluetooth earphones have been working well all the time until I upgraded my laptop to Windows 11. The laptop shows my earphones are connected, but neither sound nor microphone works. The browser and Zoom crash every time I try to use Bluetooth earphones to listen to music or join meetings.

I have tried disconnecting/reconnecting Bluetooth earphones, turning on/off Bluetooth, resetting my earphones, restarting my laptop, and none of these resolves the issues of no sound/mic and crashing. I even bought a new pair of Bluetooth earphones, and it did not work either.

I think this is a bug in Windows 11. Am I the only one facing this issue? What exactly is going on with Windows 11 Bluetooth? And what else can I do now?

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2023-03-07T18:53:02+00:00

    There is a new Intel update for bluetooth sound drivers. I updated my computer, Windows 11, Acer. After the update bluetooth works on Google Meet and ZOOM, if they are started before any other software. As long as either of them are running in the background, I can get sound normally when using Youtube TV or Youtube. However, if I am watching something and turn off Meet or ZOOM, the sound no longer works on any other software including those two. Prior to the Intel update, that same condition was seen for ZOOM, but not Meet. Still a mystery why sound on other software works when those programs are running in the background (whether actually in a meeting or not) as long as Meet or ZOOM is started first.

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  2. Anonymous
    2023-03-07T15:51:31+00:00

    I had to endure this Windows 11 & Bluetooth earbuds mess for the past 14 months (started as soon as I upgraded to Windows 11 on my Dell XPS 17 laptop). The strange thing is, I have several Windows 11 PC at work that have no issue with Bluetooth earbuds. Really hope someone resolves this.

    For my conferences at home, I have to use Google/Zoom for video, and use phone for audio. What a setup.

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  3. Anonymous
    2023-02-15T21:11:29+00:00

    Lmao Microsoft is seriously still not acknowledging this...

    I get the problem with my Airpods, here are the steps i use to to get it to work but its unbelievable I need to do all this:

    1. Turn bluetooth off with the menu in the bottom right
    2. When I turn bluetooth on, the bluetooth logo disappears
    3. Right click on windows icon in bottom left and select "device manager"
    4. Open the bluetooth menu, you should see a a crashed driver
    5. Click the arrow in the top bar and confirm you want to end the driver
    6. Click the same button to restart the driver
    7. Put airpods back in the case
    8. Take them out again
    9. Restart bluetooth one more time in bottom right menu

    This works 95% of the time but sometimes not, windows please get your s**t together this is not okay for an os that I paid $100 for.

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  4. Anonymous
    2023-01-25T19:13:12+00:00

    Same problem here.

    Bose QC35 II well connected by BT, recognised as a headset everywhere but not listed as audio input/output device.

    It was working perfectly on Windows10, worked when upgraded to 11 but suddenly stopped with no reason.

    I cannot choose it as output device because is not listed as a capable device.

    I've tried all those newbie solutions that MS copy&paste in every post related to this issue... it's sad to read that years later the issue stills there.

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  5. Anonymous
    2023-01-06T22:37:22+00:00

    I have asked several different sellers of earbuds on Amazon if they work on Win 11. No answer or sure they do...testing 123. Ooops guess they don't.

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