Windows 11 Bluetooth no sound/microphone and crashing

Anonymous
2022-01-09T03:35:21+00:00

My Bluetooth earphones have been working well all the time until I upgraded my laptop to Windows 11. The laptop shows my earphones are connected, but neither sound nor microphone works. The browser and Zoom crash every time I try to use Bluetooth earphones to listen to music or join meetings.

I have tried disconnecting/reconnecting Bluetooth earphones, turning on/off Bluetooth, resetting my earphones, restarting my laptop, and none of these resolves the issues of no sound/mic and crashing. I even bought a new pair of Bluetooth earphones, and it did not work either.

I think this is a bug in Windows 11. Am I the only one facing this issue? What exactly is going on with Windows 11 Bluetooth? And what else can I do now?

Windows for home | Windows 11 | Performance and system failures

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  3. Anonymous
    2023-05-12T13:16:11+00:00

    I had the same problem, and it caused me lots of pain for several months. Here is the solution that was given by Frederic D.

    1. Go to the sound settings
    2. Click on the headphone in the list of "output" devices (not the headset in the list of "input" devices)
    3. Change "Audio enhancements" drop-down to "Off".

    This has solved all my problems !!! Thank you Frederic D.

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  5. Anonymous
    2023-05-09T13:53:01+00:00

    Hopefully it will all get sorted at some point. I'm actually on Intel platform using the latest 22.220.1 driver (allegedly validated for Windows 11). Still not working, and never has since moving from Window 10 - so not sure that's quite the silver bullet you're hoping for.

    Good luck with Lenovo!

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