Windows 11 Bluetooth no sound/microphone and crashing

UPDATE FOR YOU:

After spending the past few hours going crazy submitting feedback and diagnostics for this, I eventually reached out to Microsoft support. They indicated to me that it's a known issue and they are currently working on a bug fix which will be rolled out in a future update. How far into the future will it be? Who knows, hopefully not too far into the future.. But at least they're aware of it and working on it, hopefully it's a priority fix for them.

P.S. This is happening on BOTH of my computers, one of them I updated back in November and it started doing it. The other laptop I just bought YESTERDAY for $1900 (top of the line) and it came with factory installed Windows 11 Pro (not even updated from Win10), I'm so infuriated right now! I was so hopeful that spending $1900 on a brand new laptop with preinstalled Win11 Pro would fix this, but it didn't..

I can't go back, I just bought a new computer with factory installed Windows 11 Pro and it's having this issue on day one! Same thing was happening with my previous laptop after updating it back in November. This is a widely known issue, however a Microsoft support representative told me they are aware of it and working on a fix in a future update.

I have the same exact issue with BOTH of my computers! It first happened in November 2021 when I upgraded my Dell XPS to Windows 11, I figured maybe it was an issue of Dell’s drivers not working correctly with Windows 11 and was hoping it would get sorted out after a couple months, however to this day it’s not fixed.

But then yesterday I purchased a brand new $1900 MSI Summit laptop with the top specs (Intel i7 12th Gen, 32 GB RAM) which came preloaded with Windows 11 Pro (fresh factory install, not upgraded from Win10). SAME EXACT PROBLEM!!

Video and audio will play just fine through my AirPod Pro’s or Bose portable if I’m playing on Netflix, YouTube or web browser. However if I try playing a media file such as MP4, AVI or WMV format, I can hear the audio at first, but the moment I fast forward or skip, the audio cuts out and proceeds to not work for any other source (ie. Netflix) until I restart the system or play directly over the system speakers (with the MSI). With my Dell XPS, all media functions including video will freeze until system restart.

I cannot believe after this much time Microsoft still hasn’t addressed and fixed this (obviously widespread) issue. I was disappointed when it happened with my Dell XPS, however my disappointment is on another level after spending $1900 on a brand new MSI laptop and having it continue to occur. Bluetooth audio is such an essential part in today’s world, not being able to use it during Zoom meetings or while watching something on the airplane is extremely limiting and infuriating. Mr Gates or Mr Nadella (MSFT’s current CEO), if you’re listening, please fix this!

Sometimes the Microsoft troubleshooters can identify and fix the problems.

This one is not in the menu.

Open administrative command prompt and type or copy and paste:

msdt.exe -id DeviceDiagnostic

Same problem here. Just jumping on the thread incase Microsoft responds.

Had no trouble with Windows 10, now it's happening with all of my Bluetooth headphones in Windows 11. I've got all the same problems and tried all the same fixes as the people above me. I really wish I'd realized this was an OS issue back in the first 10 days, but no.

Stay strong, my people! Someday, the great Microsoft might actually hear our cries of torment and fix the thing! I mean, it could happen, right?