Cumulative Update KB5008212 will not install

Anonymous
2021-12-19T04:26:40+00:00

I have a Dell laptop that I will be getting rid of and need to wipe clean the hard drive. I cannot use the DVD drive as Windows is cannot read the CD-RW Disc, so I cannot download the data removal software DBan. Since I purchased a new laptop in Sept, I have not used the Dell laptop; hence, no updates have been installed. Now, in order to for me to try to fix the DVD drive issue, I need to run updates; otherwise, I can do nothing on the laptop.

The latest cumulative update, KB5008212 is holding everything up to where I cannot do anything. It took most of the afternoon, into the evening to download. Now, it is stuck at Installing 100%. I went to the Windows Update catalog website to manually download and install the update, but I think there was an issue with the offline installer, it took forever to find the update on the computer.

I've run Windows Update over and over, but it just goes back to KB5008212 stuck at Installing 100%. I uninstalled the third-party security software app and that has not helped. In addition, there is a Microsoft Defender Antivirus security update that is attempting to download; it is stuck at Downloading: 10%.

Is there anything I can do to get this update to install or should just leave the laptop on overnight and see what happens?

Thanks.

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

49 answers

Sort by: Oldest
  1. Anonymous
    2022-01-05T06:18:12+00:00

    Given the limited statistics we have from this thread, and projecting to the "bigger picture" that KB5008212 has probably installed successfully on significantly more computers than on which it failed, leads me to suspect that when KB5008212 fails to install successfully on a computer, there is an issue with that computer. This is probably the reason that MS hasn't responded. In other words, there may not be anything "wonky" with this update; rather, there may be something "wonky" with the computers on which it fails to install.

    Firstly, thank you for your previous post on the fix. Using "Update Assistant" from this link, Download Windows 10 (microsoft.com). I didn't really do anything else other than that.

    There was one difference I noticed afterwards that may (or may not) help others with this issue. Originally, I had tried to manually download the update from Microsoft's Update Catalog. The update that my computer was trying to use was "2021-12 Cumulative Update for Windows 10 Version 20H2 for x64-based Systems (KB5008212)". After using the Update Assistant and letting the computer update, my Windows is now on Version 21H2.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2022-01-05T18:29:57+00:00

    I have now tried everything. I downloaded Win10_21H2_x64.iso from the windows update catalogue and I just tried the Update Assistant linked above by Venerable Nelson. Every time it does the same thing. The Catalogue .iso update returns this error message:

    "We've set your PC back to the way it was right before you started installing windows 10.

    0xC1900101 - 0x40017

    The installation failed on the SECOND_BOOT phase with an error during BOOT operation"

    The Update Assistant doesnt return an error message, but it seemed to go through exactly the same sequence during reboot. At the 75% mark it fails and an error message flashes briefly indicating an error during reboot and "attempting to collect additional information. It the proceeds to "undo."

    I have a less than two-year old Lenovo Ideapad, high end with i7 processor, 500gb STD, that has worked flawlessly since I got it new in March 2020

    Any thoughts?

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2022-01-11T07:37:33+00:00

    @MarcHoppe, I could not agree more with your philosophy. I, too, refuse to install anything 3rd party on my main laptop. I also respect the music production. I worked years ago with Fruity Loops, Arturia, Cakewalk and Sonar. I'm sure the technology has progressed vastly since my time.

    So I landed on this thread after trying to determine why my Disk and CPU usage where spiked at 100%. I did a factory reset on my laptop (HP AMD Windows 10 Home); and the problem persisted. I found my way to the Windows Update admin page; and noticed I was stuck downloading an update at 66% (KB5008212). Could this be the reason for my high resource usage? Surely not... but maybe??

    I tried to get the download to progress, unsuccessfully. I tried stopping services; restarting the computer; nothing worked. FINALLY, I came across a thread which instructed to press Windows + R, run the services.msc command, find "Windows Update" and stop the service. THEN, go to the c:/Windows folder and delete the "SoftwareDistribution" folder. THIS WAS KEY. Once I restarted, my resource usage dropped drastically back down to the 5% range for both CPU and Disk usage.

    So, like you, I have paused the updates and will wait for MS to resolve. I think of the time I have wasted; the money lost while I could be doing other work; all for what should have been a simple MS update.

    Please, MS, take a look at this. I understand it could be computer related; but this is a new laptop, never any 3rd party apps installed, only using genuine MS software; with a fresh reformat. I have tried the update numerous times; and fail every single time. It either hangs while downloading or while installing. I have never made it past the 20% mark when I make it to the installing portion of the update.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2022-01-11T13:15:57+00:00

    Hi Josh, getting stuck at 20% during the installation process is exactly what happens here. I don't have any problem downloading KB5008212 nor do I have high disk or cpu usage.

    I have tried a dozen times now and each time the installation sticks at 20% and then fails. I have tried deleting the contents of Software Distribution/Downloads and several other tips but with no success.

    With this being Patch Tuesday I'm hoping that a fix has been rolled out and KB5008212 will install now and also the updates contained in today's patch.

    I'll let you know as I try later today. For the record only one of the five Win 10 systems I have has failed to update and that is my studio system. It is the newest system with no third party AV or browsers. It remains a mystery why it fails to update while the others have not.

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2022-01-11T17:41:06+00:00

    Ok I tried to install the Patch Tuesday update and it appeared to succeed but then I got the same error message that KB5008212 had failed again. Error code 0X80073701.

    So Winblows has corrupted itself. I hate the operating system errr I mean data collection system so much. If 90% of my music software wasn't Windows only I would be running Linux. I have two systems running Kubuntu and they are rock solid and blazing fast. Updates are painless because they do rolling updates instead of lumping everything into one update on the second Tuesday of each month where it's more likely updates will cause problems instead of solving them.

    Come on Microsoft fix this issue or at least acknowledge the problem. You truly do suck at your jobs, have some pride.

    https://www.bleepingcomputer.com/news/microsoft/microsoft-kb5008212-windows-security-update-breaks-outlook-search/

    https://betanews.com/2022/01/08/microsoft-acknowledges-that-the-kb5008212-update-breaks-outlook-search-in-windows-10/

    Was this answer helpful?

    0 comments No comments