Cumulative Update KB5008212 will not install

Anonymous
2021-12-19T04:26:40+00:00

I have a Dell laptop that I will be getting rid of and need to wipe clean the hard drive. I cannot use the DVD drive as Windows is cannot read the CD-RW Disc, so I cannot download the data removal software DBan. Since I purchased a new laptop in Sept, I have not used the Dell laptop; hence, no updates have been installed. Now, in order to for me to try to fix the DVD drive issue, I need to run updates; otherwise, I can do nothing on the laptop.

The latest cumulative update, KB5008212 is holding everything up to where I cannot do anything. It took most of the afternoon, into the evening to download. Now, it is stuck at Installing 100%. I went to the Windows Update catalog website to manually download and install the update, but I think there was an issue with the offline installer, it took forever to find the update on the computer.

I've run Windows Update over and over, but it just goes back to KB5008212 stuck at Installing 100%. I uninstalled the third-party security software app and that has not helped. In addition, there is a Microsoft Defender Antivirus security update that is attempting to download; it is stuck at Downloading: 10%.

Is there anything I can do to get this update to install or should just leave the laptop on overnight and see what happens?

Thanks.

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2021-12-19T05:00:57+00:00

    Hi Cagill -

    I'm Kevin B., I do apologize for the inconvenience that you're experiencing right now, let me help you sort things out.

    Updates usually takes time to complete depending on the speed of your computer and internet. If the Windows Updates are not working on your windows or an update is not getting installed, kindly follow the steps below and check if it helps in fixing the issue with Windows Updates

    Click on the link below and follow the steps in running the windows update troubleshooter on your computer to identify and the tool will attempt to fix the issue

    Windows Update Troubleshooter

    https://support.microsoft.com/en-us/windows/win...

    If the above method did not fix the issue, kindly click on the link below and follow the steps to troubleshoot update issues with Windows 10

    Troubleshoot problems updating Windows

    https://support.microsoft.com/en-us/windows/tro...

    Hope this will help and have a bless day!

    Thanks.

    Kevin B.

    Independent advisor

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  2. Anonymous
    2021-12-25T13:26:44+00:00

    I have the same issue with KB5008212 as well and it appears others have too. The update has failed a half dozen times already. I have tried the troubleshooter, SFC/scannow etc etc with no luck.

    https://docs.microsoft.com/en-us/answers/questions/668808/kb5008212-will-not-install-and-keeps-trying-every.html

    It just failed again this morning and the Error Code is 0X80073701

    If anyone has some advice beyond copy/pasted generic responses I would be grateful.

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  3. Anonymous
    2021-12-25T18:36:09+00:00

    Well, the update installed successfully on my new Lenovo laptop, so I am not sure if the problem is with the Dell laptop itself. The laptop is only three years old. I purchased it in December 2018.

    The hard drive seems to be corrupted; nothing is working. I found out that Dell has a data wipe feature. I am running that now. Will wait and see what happens with that.

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  4. Anonymous
    2021-12-25T20:06:22+00:00

    The update installed fine on two of my Win 10 computers but not the third. There is nothing wrong with that system other than the fact that it is running Windows 10. Like I said other people are reporting the same issue so it looks like it's just another wonky Windows update.

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  5. Anonymous
    2021-12-26T05:02:12+00:00

    The update installed fine on two of my Win 10 computers but not the third. There is nothing wrong with that system other than the fact that it is running Windows 10. Like I said other people are reporting the same issue so it looks like it's just another wonky Windows update.

    I, too, am having a problem installing KB5008212, although a somewhat different one - I must have tried to install this update about half-a-dozen times by now without success. I have a Dell desktop running Windows 10, version 21H1, 32-bit. The first couple times I tried to install the update, upon Restart the computer got stuck on the black screen that follows right after the initial blue Windows logo with the little white dots going around in a circle. On that black screen the little white dots were going around in a circle endlessly, and I mean endlessly, without further progress. I even left the computer on over night, and in the morning those little white dots were still going around in a circle.

    On one of the later attempts something must have gone on while I was away from the computer, the computer booted up, and the update history showed (and still does) that the update was successfully installed on 12/21/21, yet, when I checked the list of installed updates via the Control Panel, KB5008212 was not one of the listed updates. Sure enough, the next day there was a new notice that KB5008212 has downloaded, installed, and Restart was required to complete the installation. I thought that was weird, but I hit the Restart anyway and let the computer go through the process. Unfortunately, it once again got stuck on the black screen with the little white dots going around in a circle.

    After several unsuccessful attempts, today I decided to manually power off the computer and restart it several times till it informed me that it is diagnosing the problem and attempting to fix it. I let it run its course and, sure enough, it booted up normally, though it took quite a while longer that usual. When I checked the update history, it still showed that KB5008212 was successfully installed on 12/21/21, yet it was still missing from the list of updates obtained via the Control Panel.

    I tried a whole slew of "tricks" that were suggested by various resources on the Internet, but none fixed the issue. The only thing that I have not yet tried when the KB5008212 is still awaiting Restart is a clean boot, because I'm not sure this will fix the issue. So, for now, I decided to pause updates for 7 days hoping to find a solution that will fix this problem.

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