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I have a Dell laptop that I will be getting rid of and need to wipe clean the hard drive. I cannot use the DVD drive as Windows is cannot read the CD-RW Disc, so I cannot download the data removal software DBan. Since I purchased a new laptop in Sept, I have not used the Dell laptop; hence, no updates have been installed. Now, in order to for me to try to fix the DVD drive issue, I need to run updates; otherwise, I can do nothing on the laptop.
The latest cumulative update, KB5008212 is holding everything up to where I cannot do anything. It took most of the afternoon, into the evening to download. Now, it is stuck at Installing 100%. I went to the Windows Update catalog website to manually download and install the update, but I think there was an issue with the offline installer, it took forever to find the update on the computer.
I've run Windows Update over and over, but it just goes back to KB5008212 stuck at Installing 100%. I uninstalled the third-party security software app and that has not helped. In addition, there is a Microsoft Defender Antivirus security update that is attempting to download; it is stuck at Downloading: 10%.
Is there anything I can do to get this update to install or should just leave the laptop on overnight and see what happens?
Thanks.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
In the past, when an update would not run normally through Windows Update, I manually downloaded the update from the Microsoft Updates Catalog website and installed it with no problem. As I mentioned before, I tried to manually install this update but for some reason, it wouldn't. Could be an issue with the Windows or an issue with the hard drive.
But I not concerned with it anymore. The hard drive has been wiped. I will remove the hard drive and recycle the laptop.
Well, the update installed successfully on my new Lenovo laptop, so I am not sure if the problem is with the Dell laptop itself. The laptop is only three years old. I purchased it in December 2018.
The hard drive seems to be corrupted; nothing is working. I found out that Dell has a data wipe feature. I am running that now. Will wait and see what happens with that.
KB5008212 installed without a hitch on my old Presario CQ56 64-bit Notebook. Some of the folks posting here didn't mention the make of their computers on which the update installed successfully and on which it did not install. The Dell computers mentioned seem to have issues with this update, so I'm wondering if this is a Dell-related issue.
I should also mention that I have a computer running Windows 10 Pro, version 20H2, which I don't use much, but it hasn't yet been notified of the 21H1 feature update, nor of the KB5008212 update. If and when those notifications arrive, I'll attempt to install them, but will create a Restore Point ahead of time just in case there is a problem.
Mine, too. It is stuck at downloading 100% just this morning. Last night, it downloaded and even installed, but I got an error code 0x80244018. I just shut off my laptop and tried it again this morning, and then this happened.
I have tried a least a half dozen times and KB5008212 simply refuses to install on that system. It gets to about 20% then it generates the "something went wrong try again" message. It installed just fine on this system and one other but this one is still on 20H2.
I too have paused updates for seven days and hopefully a fix for this wonky Windows update will be issued by then. Some have suggested manually downloading the KB but I'll wait to see if a fix is issued first.
The update installed fine on two of my Win 10 computers but not the third. There is nothing wrong with that system other than the fact that it is running Windows 10. Like I said other people are reporting the same issue so it looks like it's just another wonky Windows update.
I, too, am having a problem installing KB5008212, although a somewhat different one - I must have tried to install this update about half-a-dozen times by now without success. I have a Dell desktop running Windows 10, version 21H1, 32-bit. The first couple times I tried to install the update, upon Restart the computer got stuck on the black screen that follows right after the initial blue Windows logo with the little white dots going around in a circle. On that black screen the little white dots were going around in a circle endlessly, and I mean endlessly, without further progress. I even left the computer on over night, and in the morning those little white dots were still going around in a circle.
On one of the later attempts something must have gone on while I was away from the computer, the computer booted up, and the update history showed (and still does) that the update was successfully installed on 12/21/21, yet, when I checked the list of installed updates via the Control Panel, KB5008212 was not one of the listed updates. Sure enough, the next day there was a new notice that KB5008212 has downloaded, installed, and Restart was required to complete the installation. I thought that was weird, but I hit the Restart anyway and let the computer go through the process. Unfortunately, it once again got stuck on the black screen with the little white dots going around in a circle.
After several unsuccessful attempts, today I decided to manually power off the computer and restart it several times till it informed me that it is diagnosing the problem and attempting to fix it. I let it run its course and, sure enough, it booted up normally, though it took quite a while longer that usual. When I checked the update history, it still showed that KB5008212 was successfully installed on 12/21/21, yet it was still missing from the list of updates obtained via the Control Panel.
I tried a whole slew of "tricks" that were suggested by various resources on the Internet, but none fixed the issue. The only thing that I have not yet tried when the KB5008212 is still awaiting Restart is a clean boot, because I'm not sure this will fix the issue. So, for now, I decided to pause updates for 7 days hoping to find a solution that will fix this problem.
