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I have a Dell laptop that I will be getting rid of and need to wipe clean the hard drive. I cannot use the DVD drive as Windows is cannot read the CD-RW Disc, so I cannot download the data removal software DBan. Since I purchased a new laptop in Sept, I have not used the Dell laptop; hence, no updates have been installed. Now, in order to for me to try to fix the DVD drive issue, I need to run updates; otherwise, I can do nothing on the laptop.
The latest cumulative update, KB5008212 is holding everything up to where I cannot do anything. It took most of the afternoon, into the evening to download. Now, it is stuck at Installing 100%. I went to the Windows Update catalog website to manually download and install the update, but I think there was an issue with the offline installer, it took forever to find the update on the computer.
I've run Windows Update over and over, but it just goes back to KB5008212 stuck at Installing 100%. I uninstalled the third-party security software app and that has not helped. In addition, there is a Microsoft Defender Antivirus security update that is attempting to download; it is stuck at Downloading: 10%.
Is there anything I can do to get this update to install or should just leave the laptop on overnight and see what happens?
Thanks.
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The update installed fine on two of my Win 10 computers but not the third. There is nothing wrong with that system other than the fact that it is running Windows 10. Like I said other people are reporting the same issue so it looks like it's just another wonky Windows update.
Well, the update installed successfully on my new Lenovo laptop, so I am not sure if the problem is with the Dell laptop itself. The laptop is only three years old. I purchased it in December 2018.
The hard drive seems to be corrupted; nothing is working. I found out that Dell has a data wipe feature. I am running that now. Will wait and see what happens with that.
I have the same issue with KB5008212 as well and it appears others have too. The update has failed a half dozen times already. I have tried the troubleshooter, SFC/scannow etc etc with no luck.
It just failed again this morning and the Error Code is 0X80073701
If anyone has some advice beyond copy/pasted generic responses I would be grateful.
Hi Cagill -
I'm Kevin B., I do apologize for the inconvenience that you're experiencing right now, let me help you sort things out.
Updates usually takes time to complete depending on the speed of your computer and internet. If the Windows Updates are not working on your windows or an update is not getting installed, kindly follow the steps below and check if it helps in fixing the issue with Windows Updates
Click on the link below and follow the steps in running the windows update troubleshooter on your computer to identify and the tool will attempt to fix the issue
Windows Update Troubleshooter
https://support.microsoft.com/en-us/windows/win...
If the above method did not fix the issue, kindly click on the link below and follow the steps to troubleshoot update issues with Windows 10
Troubleshoot problems updating Windows
https://support.microsoft.com/en-us/windows/tro...
Hope this will help and have a bless day!
Thanks.
Kevin B.
Independent advisor
