Can't switch out of S mode: "Try that again"

Anonymous
2022-01-04T19:02:49+00:00

I recently purchased a laptop that came with the S mode of Windows. On the first startup it automatically installed Windows 11 (so downgrading to 10 is not an option). After set up etc. I updated Microsoft Store and installed various Windows updates and tried to switch it out of S mode. Instead, for the past few hours and with each of the hundreds of attempts, I keep getting a window that says "Try that again. Something happened on our end. Waiting a bit might help" along with an error code that changes every time. I am burned out and all out of ideas, any assistance on the matter will be greatly appreciated.

Windows for home | Windows 11 | Microsoft Store

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  1. Anonymous
    2024-04-08T09:06:28+00:00

    This issue has been going on for years. I simply can't understand why a world leading software company can't put a fix in place.

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  2. Anonymous
    2024-04-08T00:54:34+00:00

    No it is not ethical. I am so sorry you went through so much.

    We bring home a new computer and it is supposed to be fun. There should ne a lawsuit.

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  3. Anonymous
    2024-04-07T23:37:34+00:00

    Yes but I tried their suggested workarounds and the block kept returning. I spent up to week making calls to their help desk and lap top supplier to work out a fix until one awsome dude at MS had the patience to apply the fix. I spent literally a whole night into the morning with him, he was so patient but it was so draining! (several hours on the one call). So far its good and I hope it never returns, fancy putting your customers and employees through this! And I don't think its ethical practice!

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  4. Anonymous
    2024-04-07T17:53:01+00:00

    Thank you Sanchit. I had originally made an appt with the Geek Squad., but I also waited for Microsoft to call me back. Had a backup plan. Microsoft had me in a que. The kind technician walked me through it as we talked about family and life. He was wonderful , with his daughter playing in the background. American living in Thailand with his wife and child and dog.

    All worked out. I hope everyone has a good experience. It is a rarity. 💕 now days.

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  5. Anonymous
    2024-04-07T15:59:42+00:00

    Hello Denise, If your computer still has warranty by the OEM, or warranty by Best Buy Geek Squad, I'd recommend you ask them to fix this, I had this issue, to fix it it's a bit complicated, Best Buy just fixed it for me, so I recommend if you have warranty ask them to fix it, If you don't, but still have a return window open, return it and get a computer without S Mode for Windows Already activated.

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