Verizon/AOL e-mail setup for Windows Mail app and Outlook

Anonymous
2021-12-06T04:38:08+00:00

i have a Windows 11 Dell XPS computer (2021) and am finding it hard to set up Verizon/AOL e-mail on either the home Windows e-mail app or in the Office Outlook e-mail app.

I know that since Verizon's e-mail migration to AOL there came some changes about June or July of this year that affect Windows computers handling Verizon/AOL e-mail...

And that is where the problem lies! I used to be able to follow these steps to establish e-mail in the Windows e-mail app:

  1. Hit search box and then click on SETTINGS
  2. In SETTINGS click on accounts
  3. On next screen click on E-MAIL AND APP ACCOUNTS
  4. In next window click on ADD AN ACCOUNT
  5. In ADD AN ACCOUNT scroll down to SUN SYMBOL. Click on this for ADVANCED SETUP
  6. In ADVANCED SETUP click on INTERNET E-MAIL Next come a series of categories where the rectangular squares need filled in:

E-MAIL ADDRESS [I put ******@verizon.net]

USER NAME [I put ******@verizon.net}

PASSWORD [i put in my AOL/Verizon password]

ACCOUNT NAME [I put in AOL Verizon E Mail]

SEND MESSAGES USING THIS NAME [I used my first and last name]

INCOMMING MAIL SERVER [I put pop.verizon.net:995]

ACCOUNT TYPE [I put pop3]

The next 4 have checks marks to the left beside them [uncheck the last 3]:

Outgoing server requires authenticatioin

Use same user name and password for sending e-mail

Require SSL for incoming e-mail

Require SSL for outgoing e-mail

After doing so, more categories appear and have to be filled in:

OUTGOING (Smtp e-mail server [i put smtp.verizon.net:465]

Fill in OUTGOING SERVER USER NAME [ same as user name above]

OUTGOING SERVER PASSWORD [same as password used in PASSWORD]

Then went back and checked the 3 unchecked boxes and then hit SIGN IN

And.....still no mail .....!!!

I even tried the suggestions Kevin-MSFT had if setup of MAIL for OUTLOOK did not work and there were:

Go to login.aol.com/account/security and log in with your Verizon [AOL] E-Mail account and password

Click on ACCOUNT SECURITY, then click on GENERATE APP PASSWORD

From the select your app drop down menu under the app passwords window select OUTLOOK [for Outlook] and fill in

Windows 11 E Mail [for that mail app]

Then click GENERATE [password] and copy that password

Go back to CHANGE ACCOUNT SETTINGS and paste generated password [for whichever mail app it was generated for]

Hit CONNECT

Suffice it to say that hasn't worked either in Windows 11

Am i formatting/imputting the info or settings wrong or are there some extra steps i am missing?

Any help anyone can give regarding this in Windows 11 would be greatly appreciated!

Thank you for your time!

Windows for home | Windows 11 | Settings

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  1. Anonymous
    2022-03-25T18:41:08+00:00

    Using Verizon Email Address in AOL

    The problem can be solved by setting up a third party app password.

    You will need a new 3rd party app password for each email address you have with a verizon.net address.

    The trick is to get to the correct page in the AOL settings that will provide the 3rd party password.

    The settings from the main AOL screen will not get you there.

    Use this link: https://help.aol.com/articles/Create-and-manage-app-password

    This works excellent for for incoming mail, remember to click "remember password".

    Used this technique and it has continued to work for weeks.

    However, sending has been a problem, that I have not solved.

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  2. Anonymous
    2022-03-16T20:30:29+00:00

    If you backtrack this thread you will find specific instructions to fix this problem. The problem is that you need to go to you aol account and get a password specific to the application you are using when you set it up. So the ports and other settings are irrelevant to this password. It is only generated from you aol account.

    Please try the backtrack, and it you can't find it I'll see if I can dig it up for you, but please give it a good try.

    Good Luck!

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  3. Anonymous
    2022-03-16T12:30:39+00:00

    Outlook wasn't working on my iphone. So I deleted it and reinstalled it and now I can't even set it up. Spent a few hours trying to get it to work. Apple techs couldn't help. I can call AOL but then they'll charge. Is it just not working at all? I can't figure out in the port security area what I'm supposed to put. I tried different fill ins and then I get Imap not right. I also have verzion email. I can use Apple mail which is fine, but also want to have a backup since I use Outlook.

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  4. Anonymous
    2022-03-06T20:44:01+00:00

    Same issues here. Still waiting for a resolution from Verizon. If it wasn't for the 1GB speed, I would be gone by now.

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  5. Anonymous
    2022-03-03T05:50:08+00:00

    Thank you Soccerdad720! Your information solved my Microsoft 365 Outlook problem.

    Char

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