Verizon/AOL e-mail setup for Windows Mail app and Outlook

Anonymous
2021-12-06T04:38:08+00:00

i have a Windows 11 Dell XPS computer (2021) and am finding it hard to set up Verizon/AOL e-mail on either the home Windows e-mail app or in the Office Outlook e-mail app.

I know that since Verizon's e-mail migration to AOL there came some changes about June or July of this year that affect Windows computers handling Verizon/AOL e-mail...

And that is where the problem lies! I used to be able to follow these steps to establish e-mail in the Windows e-mail app:

  1. Hit search box and then click on SETTINGS
  2. In SETTINGS click on accounts
  3. On next screen click on E-MAIL AND APP ACCOUNTS
  4. In next window click on ADD AN ACCOUNT
  5. In ADD AN ACCOUNT scroll down to SUN SYMBOL. Click on this for ADVANCED SETUP
  6. In ADVANCED SETUP click on INTERNET E-MAIL Next come a series of categories where the rectangular squares need filled in:

E-MAIL ADDRESS [I put ******@verizon.net]

USER NAME [I put ******@verizon.net}

PASSWORD [i put in my AOL/Verizon password]

ACCOUNT NAME [I put in AOL Verizon E Mail]

SEND MESSAGES USING THIS NAME [I used my first and last name]

INCOMMING MAIL SERVER [I put pop.verizon.net:995]

ACCOUNT TYPE [I put pop3]

The next 4 have checks marks to the left beside them [uncheck the last 3]:

Outgoing server requires authenticatioin

Use same user name and password for sending e-mail

Require SSL for incoming e-mail

Require SSL for outgoing e-mail

After doing so, more categories appear and have to be filled in:

OUTGOING (Smtp e-mail server [i put smtp.verizon.net:465]

Fill in OUTGOING SERVER USER NAME [ same as user name above]

OUTGOING SERVER PASSWORD [same as password used in PASSWORD]

Then went back and checked the 3 unchecked boxes and then hit SIGN IN

And.....still no mail .....!!!

I even tried the suggestions Kevin-MSFT had if setup of MAIL for OUTLOOK did not work and there were:

Go to login.aol.com/account/security and log in with your Verizon [AOL] E-Mail account and password

Click on ACCOUNT SECURITY, then click on GENERATE APP PASSWORD

From the select your app drop down menu under the app passwords window select OUTLOOK [for Outlook] and fill in

Windows 11 E Mail [for that mail app]

Then click GENERATE [password] and copy that password

Go back to CHANGE ACCOUNT SETTINGS and paste generated password [for whichever mail app it was generated for]

Hit CONNECT

Suffice it to say that hasn't worked either in Windows 11

Am i formatting/imputting the info or settings wrong or are there some extra steps i am missing?

Any help anyone can give regarding this in Windows 11 would be greatly appreciated!

Thank you for your time!

Windows for home | Windows 11 | Settings

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  2. Anonymous
    2022-01-10T17:29:02+00:00

    See my post for December 6th. 2021

    However, i have read that a very recent Microsoft update may make Outlook e-mail not work and Microsoft has not found a fix for it yet!

    But, as of today (January 10th, 2022) my Microsoft mail app with Verizon/AOL e-mail still works fine!

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  3. Anonymous
    2022-01-10T14:27:12+00:00

    It all of a sudden stopped working for me too. I can get onto AOL mail from Mac, iPhone, aolmail.com but not Outlook.

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  4. Anonymous
    2022-01-06T15:59:30+00:00

    same problem and the feedback was no help. AOL does not provide any support.

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  5. Anonymous
    2021-12-06T09:07:53+00:00

    Hi BgRd. I'm Greg, 10 years awarded Windows MVP, specializing in Installation, Performance, Troubleshooting and Activation, here to help you.

    Have you tried configuring Advanced POP or IMAP settings for Verizon AOL yet following this guide: https://help.aol.com/articles/how-do-i-set-up-o...

    Here is how to set up those Advanced mail POP or IMAP settings in WIndows 10 Mail or Office Outlook mail:

    https://support.microsoft.com/en-us/office/set-...    
    https://support.microsoft.com/en-us/office/add-...

    It's not widely known but all Internet providers maintain a Support department to help customers connect to their email (or else they are not competitive).  So you can contact your Verizon Support chat or phone to get this personalized help if nothing else works.

    Feel free to ask back any questions. Please report back results for all steps given so I know what else to suggest if necessary.

    ______________________________________________
    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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