Continued BSOD video dxgkrnl fatal error Windows 10 dell XPS laptop

Anonymous

Final Edit: I'm updating this thread for future users. The problem is solved! Nvidia have released a new driver that fixes the issue. It's been in use for over 10 days as of time of writing and all reports are that the XPS 15 9560 is stable again.

Thank you to everyone who came hear and contributed their voice into the mix, and thank you Nvidia Manuel for hearing us and providing updates. I'll leave the workarounds up and in the post just in case the problem arises again in the future.

Original post below:

My laptop (Dell xps 15 9560 windows 10 21H2) has been repeatedly BSODing. It was doing this about 3-4 weeks ago. I made a post here, spoke to someone and implemented their fix and thought I was done as everything returned to normal. Yet the problem persists as of the most recent windows update.

Things I have done:

Completely uninstalled and reinstalled all graphics drivers from manufacturers with a clean install using DDU in safe mode

Rolled back the most recent windows update

Installed all the updates from Dell support

Attempted to repair files with the sfc /scannow command

Reinstalled DirectX

Cried a little bit

As of about an hour ago I'm still having the same blue screen fatal error. Any help would be greatly appreciated.

Liam

Edit 1: Thought it best to post this here so it's on every page for new comers. Members of this thread with 9560s suffering constant BSODs have found that disabling the GTX1050 graphics card in the device manager results in system stability. Yes, this is not an acceptable long term solution, we didn't buy these machines to have them hamstrung like this. But equally this does completely fix the BSOD issue. This is a temporary band-aid fix until a real solution presents itself.

Band Aid Method:

Press windows key + x
Select device manager from list
Navigate to Display Adapters and double click
Locate NVIDIA GeForce GTX 1050 from the drop down options
Right click on the NVIDIA GeForce GTX 1050 and select Disable device
Bingo. You did it.

Your 9560 is now stable for office use, internet browsing, and lite graphic design work. I've been using Illustrator with a very minor performance hit.

One user has noted that you can fire up your system with the GTX1050 disabled, reenable it, and perform graphics heavy tasks with it as long as you disable the GTX1050 before the machine goes into sleep mode or restarts, etc, then everything remains stable. It's a pain in the ****, but for some of you with more demanding tasks that are on a deadline it might work in a pinch.

Edit 2: Some members of this thread have had success rolling their Nvidia drivers back to version 27.21.14.6109. This appears to stop the BSOD issue while keeping the gtx1050 active and stable. This can be found on Dell's website with a little searching. Anyone using this method should be aware that drivers are updated for a reason. Utilizing this method could leave your system open to security threats, etc. In my opinion this is still only a band-aid fix.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hello everyone. I wanted to share possibly the last update. Next week we will be releasing a new Game Ready Driver which will include a fix for this issue. As I stated in the past, this was resolved by reproducing a crash on a different Dell notebook that produced a crash dump file with the same signature as that shared by users to me in this thread and coming up with a fix for that. So while we were not able to 100% confirm the fix since we do not have a Dell XPS 9560 in our labs, I would recommend users give the next driver update a try and then share your feedback. Thank you all for your help and your patience.

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367 additional answers

Anonymous

2022-10-30T11:57:43+00:00
Not necessarily, SIs do not always update to the latest drivers. Usually, when they release customized versions of the drivers, it is due to something specific for their system. However, if the general version works and does everything properly, they do not bother creating a modified version. Advice would be to go with nVidia's GeForce Experience and update with it.

Agreed. BTW, what is the general agreed upon method for updating your drivers, under "normal" circumstances? By "normal", I mean not a fiasco like this thread is talking about. I can think of 3 ways:
1. Ignore nVidia and Dell's websites and let Microsoft update your drivers when it sees fit. (How does Microsoft determine when to update drivers??)
2. Let Dell's update service update your drivers when it sees fit. (Not sure Dell does this)
3. Check NVidia's website every week to see if they have new drivers and update yourself.
My 9560 was made into a BSOD generator because of a driver update shoved onto my box by Microsoft under the hood last June. I have subsequently disabled Microsoft's driver updating, so if I install v526.47, it won't get blown away in the future.
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Anonymous

2022-10-30T12:15:19+00:00

Just making a note that a new NVIDIA Driver v526.47 is available and we're waiting on several early adopters (thanks all!) to let us know if it's good to go or not..

Here are the issues fixed in v526.47 (from NVidia release notes):

(1) [Cyberpunk 2077] In game map may display corruption [3829994]

(2) Dell XPS 9560 may crash and reboot when using desktop applications [3737715]

(3) [RTX 30 series] Lower performance in Minecraft Java Edition [3702953]

(4) 165Hz refresh rate option not availlable on Samsung Odyssey Ark monitor [3840122]

(5) When using two or more monitors, GeForce Experience Shadowplay/Gamestream may select the wrong monitor [200633408]

(6) Videos played back in Microsoft Edge may appear green if NVIDIA Image Scaling is enabled upon resuming from hibernate or booting with fastboot. [3624218

Note (2) is our problem. This is interesting because it implies that this problem is PARTICULAR to the 9560, not a widespread issue. This may explain why when you Google for our issue, you don't get an overwhelming number of hits.
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Anonymous

2022-10-30T17:34:41+00:00

This was an issue, caused by a change in the way windows power management works (based on my investigation) for nVidia GeForce GTX 1050 mobile in the XPS configuration of Dell, which nVidia were not aware of for almost a year. So, therefore SI shouldn't do custom drivers and why OSs shouldn't implement them in their kernel power management for hardware instead, they should just use what is built-in into the hardware producers' drivers. If all companies involved in the production of PCs stop trying to copy Apple and control software and hardware by introducing their own mods to drivers and bios and base component functionality, this wouldn't have happened.
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Anonymous

2022-10-31T03:13:08+00:00

I have the same problem but with 3070 on alienware m15r5. It's suck when they think that it just happen on 1 device and only fix that device. If the Nvidia worker can see this comment, please tell your team this is somewhat a wide-spread problem on a lot of device, not just 1.
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