Hello everyone. I wanted to share possibly the last update. Next week we will be releasing a new Game Ready Driver which will include a fix for this issue. As I stated in the past, this was resolved by reproducing a crash on a different Dell notebook that produced a crash dump file with the same signature as that shared by users to me in this thread and coming up with a fix for that. So while we were not able to 100% confirm the fix since we do not have a Dell XPS 9560 in our labs, I would recommend users give the next driver update a try and then share your feedback. Thank you all for your help and your patience.
Continued BSOD video dxgkrnl fatal error Windows 10 dell XPS laptop
Final Edit: I'm updating this thread for future users. The problem is solved! Nvidia have released a new driver that fixes the issue. It's been in use for over 10 days as of time of writing and all reports are that the XPS 15 9560 is stable again.
Thank you to everyone who came hear and contributed their voice into the mix, and thank you Nvidia Manuel for hearing us and providing updates. I'll leave the workarounds up and in the post just in case the problem arises again in the future.
Original post below:
My laptop (Dell xps 15 9560 windows 10 21H2) has been repeatedly BSODing. It was doing this about 3-4 weeks ago. I made a post here, spoke to someone and implemented their fix and thought I was done as everything returned to normal. Yet the problem persists as of the most recent windows update.
Things I have done:
Completely uninstalled and reinstalled all graphics drivers from manufacturers with a clean install using DDU in safe mode
Rolled back the most recent windows update
Installed all the updates from Dell support
Attempted to repair files with the sfc /scannow command
Reinstalled DirectX
Cried a little bit
As of about an hour ago I'm still having the same blue screen fatal error. Any help would be greatly appreciated.
Liam
Edit 1: Thought it best to post this here so it's on every page for new comers. Members of this thread with 9560s suffering constant BSODs have found that disabling the GTX1050 graphics card in the device manager results in system stability. Yes, this is not an acceptable long term solution, we didn't buy these machines to have them hamstrung like this. But equally this does completely fix the BSOD issue. This is a temporary band-aid fix until a real solution presents itself.
Band Aid Method:
- Press windows key + x
- Select device manager from list
- Navigate to Display Adapters and double click
- Locate NVIDIA GeForce GTX 1050 from the drop down options
- Right click on the NVIDIA GeForce GTX 1050 and select Disable device
- Bingo. You did it.
Your 9560 is now stable for office use, internet browsing, and lite graphic design work. I've been using Illustrator with a very minor performance hit.
One user has noted that you can fire up your system with the GTX1050 disabled, reenable it, and perform graphics heavy tasks with it as long as you disable the GTX1050 before the machine goes into sleep mode or restarts, etc, then everything remains stable. It's a pain in the ****, but for some of you with more demanding tasks that are on a deadline it might work in a pinch.
Edit 2: Some members of this thread have had success rolling their Nvidia drivers back to version 27.21.14.6109. This appears to stop the BSOD issue while keeping the gtx1050 active and stable. This can be found on Dell's website with a little searching. Anyone using this method should be aware that drivers are updated for a reason. Utilizing this method could leave your system open to security threats, etc. In my opinion this is still only a band-aid fix.
Windows for home | Windows 10 | Performance and system failures
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
367 additional answers
Sort by: Oldest
-
Anonymous
2022-10-06T14:59:27+00:00 Quotes from Treebeard from Lord of the Rings:
"Indeed I have not seen them roused like this for many an age. We Ents do not like being roused; and we never are roused unless it is clear to us that our trees and our lives are in great danger."
"Things will go as they will; and there is no need to hurry to meet them."
-
Anonymous
2022-10-06T15:11:09+00:00 - "Toss the XPS in the landfill, and buy a new laptop for $2000"
I saw the Big Picture a while ago and warned folks that Band-Aid is just a Band-Aid! Anyone who knows Windows is always subject to security attacks! Ignoring this fact and keep toting "BSOD be Gone" using outdated drivers is simply short-sided! I have donated my XPS 9560 to a school kid and gave him the link to this discussion to follow. I recommend you do the same and buy a windows 11 machine! It is the Nature of the Beast............ Peace out!
-
Anonymous
2022-10-06T15:34:14+00:00 The problem is we have 4 choices, and all suck:
- Run 27.21.14.6109 and live with the warning dialog, and potential security issue, but no BSODs
- Disable the NVidia 1050 and use the Intel GPU (not sure if this is a solution with Adobe products)
- Toss the XPS in the landfill, and buy a new laptop for $2000
- Continue suffering with the BSOD's
My journey so far looks something like this: 4) - 2) - 1), hope it's not heading towards 3) ;)
-
Anonymous
2022-10-06T18:49:58+00:00 Hello,
I suggest trying to find Your own combo of drivers which works.
For sure newest dell Intel + one of the older Nvidia.
Good luck.