Continued BSOD video dxgkrnl fatal error Windows 10 dell XPS laptop

Anonymous
2022-05-17T16:28:45+00:00

Final Edit: I'm updating this thread for future users. The problem is solved! Nvidia have released a new driver that fixes the issue. It's been in use for over 10 days as of time of writing and all reports are that the XPS 15 9560 is stable again.

Thank you to everyone who came hear and contributed their voice into the mix, and thank you Nvidia Manuel for hearing us and providing updates. I'll leave the workarounds up and in the post just in case the problem arises again in the future.

Original post below:


My laptop (Dell xps 15 9560 windows 10 21H2) has been repeatedly BSODing. It was doing this about 3-4 weeks ago. I made a post here, spoke to someone and implemented their fix and thought I was done as everything returned to normal. Yet the problem persists as of the most recent windows update.

Things I have done:

Completely uninstalled and reinstalled all graphics drivers from manufacturers with a clean install using DDU in safe mode

Rolled back the most recent windows update

Installed all the updates from Dell support

Attempted to repair files with the sfc /scannow command

Reinstalled DirectX

Cried a little bit

As of about an hour ago I'm still having the same blue screen fatal error. Any help would be greatly appreciated.

Liam

Edit 1: Thought it best to post this here so it's on every page for new comers. Members of this thread with 9560s suffering constant BSODs have found that disabling the GTX1050 graphics card in the device manager results in system stability. Yes, this is not an acceptable long term solution, we didn't buy these machines to have them hamstrung like this. But equally this does completely fix the BSOD issue. This is a temporary band-aid fix until a real solution presents itself.

Band Aid Method:

  1. Press windows key + x
  2. Select device manager from list
  3. Navigate to Display Adapters and double click
  4. Locate NVIDIA GeForce GTX 1050 from the drop down options
  5. Right click on the NVIDIA GeForce GTX 1050 and select Disable device
  6. Bingo. You did it.

Your 9560 is now stable for office use, internet browsing, and lite graphic design work. I've been using Illustrator with a very minor performance hit.

One user has noted that you can fire up your system with the GTX1050 disabled, reenable it, and perform graphics heavy tasks with it as long as you disable the GTX1050 before the machine goes into sleep mode or restarts, etc, then everything remains stable. It's a pain in the ****, but for some of you with more demanding tasks that are on a deadline it might work in a pinch.

Edit 2: Some members of this thread have had success rolling their Nvidia drivers back to version 27.21.14.6109. This appears to stop the BSOD issue while keeping the gtx1050 active and stable. This can be found on Dell's website with a little searching. Anyone using this method should be aware that drivers are updated for a reason. Utilizing this method could leave your system open to security threats, etc. In my opinion this is still only a band-aid fix.

Windows for home | Windows 10 | Performance and system failures

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Anonymous
2022-10-21T19:03:05+00:00

Hello everyone. I wanted to share possibly the last update. Next week we will be releasing a new Game Ready Driver which will include a fix for this issue. As I stated in the past, this was resolved by reproducing a crash on a different Dell notebook that produced a crash dump file with the same signature as that shared by users to me in this thread and coming up with a fix for that. So while we were not able to 100% confirm the fix since we do not have a Dell XPS 9560 in our labs, I would recommend users give the next driver update a try and then share your feedback. Thank you all for your help and your patience.

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  1. Anonymous
    2022-05-27T08:59:36+00:00

    Right, Dell Support team advised to reinstall windows 10. I’m doubtful this is going to work but will give it a try anyway.

    Again it cannot be a coincidence that we all started having this problem at the beginning of May

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  2. Anonymous
    2022-05-27T11:01:08+00:00

    Agreed. Also I already did a repair in place install of windows 10 and it did exactly nothing, except cause another BSOD during the process.

    I also found this user on the Dell forums that's having the exact same issue and I'm fairly sure they list a clean install of windows in a lengthy post:

    https://www.dell.com/community/XPS/Dell-XPS-15-9560-Blue-Screens/td-p/8194662

    Left them a message. Waiting to see if anything shakes out.

    Thank you for keeping the thread updated with your progress.

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  3. Anonymous
    2022-05-28T08:55:36+00:00

    Hey all,

    I wrote that Dell forum post that Liam-Kelly just linked in the reply above :-) Yes, I tend to use different user names all over the place...

    In summary, yes I too am getting exactly these same issues which seemed to start happening sometime in March 2022. I would guess I ran some Windows update at some point during that month.

    My system spec:

    Dell XPS 9560,

    RAM: 32 GB RAM

    GPU 0: Intel HD 630

    GPU 1: NVIDIA GTX 1050

    HDD: 1 TB SSD Samsung NVMe PM961

    Screen: 4k Touch

    All my drivers are only the Dell supplied versions for my service tag.

    My Dell forum post goes into all the details and fun I've had since March 2022 when 'something' started happening.

    The only way I can use my XPS now without random blue screens of VIDEO_DXGKRNL_FATAL_ERROR or DRIVER_POWER_STATE_FAILURE is to disable the GTX 1050 in Device Manager. The XPS works perfectly with just the Intel HD 630. Of course, that's good for basic Windows and Internet tasks but I can no longer play any games.

    I would guess that some Windows update is now conflicting with the Dell supplied NVIDIA drivers (v471.35 - which are quite old now) and/or possibly the Dell BIOS.

    I'm now hoping that either Dell or Microsoft actually take note of all these common issues and coordinate to produce a fix for us all.

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  4. Anonymous
    2022-05-30T13:03:50+00:00

    Hi,

    Sorry for the late reply. I try and stay away from the xps woes on the weekends to preserve my sanity.

    Thank you for posting here. I left a post on your thread on the dell website. I was your most recent reply under the username MistakeNot. My XPS is spec'd the same as yours except with half the ram and storage. Everything else is a carbon copy. Including your troubles.

    I hope a fix for this is on the horizon.

    Liam

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