Continued BSOD video dxgkrnl fatal error Windows 10 dell XPS laptop

Anonymous
2022-05-17T16:28:45+00:00

Final Edit: I'm updating this thread for future users. The problem is solved! Nvidia have released a new driver that fixes the issue. It's been in use for over 10 days as of time of writing and all reports are that the XPS 15 9560 is stable again.

Thank you to everyone who came hear and contributed their voice into the mix, and thank you Nvidia Manuel for hearing us and providing updates. I'll leave the workarounds up and in the post just in case the problem arises again in the future.

Original post below:

My laptop (Dell xps 15 9560 windows 10 21H2) has been repeatedly BSODing. It was doing this about 3-4 weeks ago. I made a post here, spoke to someone and implemented their fix and thought I was done as everything returned to normal. Yet the problem persists as of the most recent windows update.

Things I have done:

Completely uninstalled and reinstalled all graphics drivers from manufacturers with a clean install using DDU in safe mode

Rolled back the most recent windows update

Installed all the updates from Dell support

Attempted to repair files with the sfc /scannow command

Reinstalled DirectX

Cried a little bit

As of about an hour ago I'm still having the same blue screen fatal error. Any help would be greatly appreciated.

Liam

Edit 1: Thought it best to post this here so it's on every page for new comers. Members of this thread with 9560s suffering constant BSODs have found that disabling the GTX1050 graphics card in the device manager results in system stability. Yes, this is not an acceptable long term solution, we didn't buy these machines to have them hamstrung like this. But equally this does completely fix the BSOD issue. This is a temporary band-aid fix until a real solution presents itself.

Band Aid Method:

  1. Press windows key + x
  2. Select device manager from list
  3. Navigate to Display Adapters and double click
  4. Locate NVIDIA GeForce GTX 1050 from the drop down options
  5. Right click on the NVIDIA GeForce GTX 1050 and select Disable device
  6. Bingo. You did it.

Your 9560 is now stable for office use, internet browsing, and lite graphic design work. I've been using Illustrator with a very minor performance hit.

One user has noted that you can fire up your system with the GTX1050 disabled, reenable it, and perform graphics heavy tasks with it as long as you disable the GTX1050 before the machine goes into sleep mode or restarts, etc, then everything remains stable. It's a pain in the ****, but for some of you with more demanding tasks that are on a deadline it might work in a pinch.

Edit 2: Some members of this thread have had success rolling their Nvidia drivers back to version 27.21.14.6109. This appears to stop the BSOD issue while keeping the gtx1050 active and stable. This can be found on Dell's website with a little searching. Anyone using this method should be aware that drivers are updated for a reason. Utilizing this method could leave your system open to security threats, etc. In my opinion this is still only a band-aid fix.

Windows for home | Windows 10 | Performance and system failures

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Anonymous
2022-10-21T19:03:05+00:00

Hello everyone. I wanted to share possibly the last update. Next week we will be releasing a new Game Ready Driver which will include a fix for this issue. As I stated in the past, this was resolved by reproducing a crash on a different Dell notebook that produced a crash dump file with the same signature as that shared by users to me in this thread and coming up with a fix for that. So while we were not able to 100% confirm the fix since we do not have a Dell XPS 9560 in our labs, I would recommend users give the next driver update a try and then share your feedback. Thank you all for your help and your patience.

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  1. Anonymous
    2022-10-03T19:44:55+00:00

    This sucks. I have a Dell XPS 9560 and I get this error when I'm using Adobe Photoshop/Lightroom. The apps aren't laggy when it's in use, but there's a stop/skip lag when I'm editing, and that's a sure sign the bluescreen will pop up soon after. It feels like the integrated graphics and dedicated gpu are fighting for the same memory or something. If Im browsing the internet doing non intensive gpu things I can run the laptop for hours. I've disable the integrated gpu and let the laptop run exclusively on the dedicated gpu, but no error even after few hours. I will try this again to see if the error persist. Only issue is I cannot control the brightness with the dedicated gpu(very stupid).

    Last night I uninstalled the NVIDIA drivers, ran DDU and did a full install of the NVIDIA studio driver. I ran my usual apps, heard the GPU doing its thing, and after an hour I got the error code. At this point it's a Windows issue. I seriously hope they fix this because I'm not about to spend money on another laptop.

    *Edit* I had time the change to enabled the NVIDIA gpu only. I opened and ran Adobe Photoshop, Lightroom, and other GPU intensive apps a few times. Though it runs quite slow, and at times very laggy, I did not experience the error code or blue screen. I also wanted to add that I think the battery/charger are directly link to this issue as I just experienced a voltage drop that could be directly related to the gpu.

    *10/20/2022 Edit*

    I went ahead and installed Nvidia Firmware 27.21.14.6109 back onto my XPS 9560. I've been running Adobe Lightroom/Photoshop for about 4 days consistently with testing of the programs closing and reopening and I have not experienced the BSOD. For whatever reason the latest Windows update and Nvidia firmware are having incompatibility issues. Revert back to the old Nvidia 27.21.14.6109 for best results.

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  2. Anonymous
    2022-10-04T16:56:03+00:00

    HI all,

    I'm still chasing DELL - had some more replies from them saying to try 26.21.14.4270, which we know resolves the issue (I told them that, the irony) , but is 2 1/2 years old and way out of date. We now have someone called Vijay on the case.

    Reading our thread I think only 1 other has reported an issue on 27.21.14.6109, A06, but still NO BSOD's and it's been 16 days on this driver. I have been using my machine every day hard usage mainly office work, but also some gaming and graphics work. Still no issues.

    Has anyone else taken the plunge to this version of the driver and if so have you had any BSOD's?

    NVIDIA Quadro M10xx/M12xx/P10xx/P20xx/T10xx/T20xx/GeForce GTX 10xx/16xx | Driver Details | Dell UK

    HT

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  3. Anonymous
    2022-10-04T19:22:42+00:00

    I've been using my box for a couple weeks now with 27.21.14.6109 and no BSODs. I'm pretty confident this is a solution, at least for my configuration.

    I don't understand why all these new posters on this thread say they still get BSOD with "OLDER" drivers. Are they trying 6109?? Are they finding your post?

    Someone should make this solution a sticky. Install NVidia driver 27.21.14.6109

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  4. Anonymous
    2022-10-04T19:36:05+00:00

    to add to the stats I am running the 27.21.14.6109 driver as well and my system is stable. I was having BSOD's couple times a day before. Disabled the nvidia at some point and now re-enabled and using the driver above.

    Also quite a significant thing which I forgot with time, laptop fans are running much more quiet now. Like someone already mentioned it seems that from some point the driver also messed up the cooling.

    I am mostly using fusion 360.

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