Hello everyone. I wanted to share possibly the last update. Next week we will be releasing a new Game Ready Driver which will include a fix for this issue. As I stated in the past, this was resolved by reproducing a crash on a different Dell notebook that produced a crash dump file with the same signature as that shared by users to me in this thread and coming up with a fix for that. So while we were not able to 100% confirm the fix since we do not have a Dell XPS 9560 in our labs, I would recommend users give the next driver update a try and then share your feedback. Thank you all for your help and your patience.
Continued BSOD video dxgkrnl fatal error Windows 10 dell XPS laptop
Final Edit: I'm updating this thread for future users. The problem is solved! Nvidia have released a new driver that fixes the issue. It's been in use for over 10 days as of time of writing and all reports are that the XPS 15 9560 is stable again.
Thank you to everyone who came hear and contributed their voice into the mix, and thank you Nvidia Manuel for hearing us and providing updates. I'll leave the workarounds up and in the post just in case the problem arises again in the future.
Original post below:
My laptop (Dell xps 15 9560 windows 10 21H2) has been repeatedly BSODing. It was doing this about 3-4 weeks ago. I made a post here, spoke to someone and implemented their fix and thought I was done as everything returned to normal. Yet the problem persists as of the most recent windows update.
Things I have done:
Completely uninstalled and reinstalled all graphics drivers from manufacturers with a clean install using DDU in safe mode
Rolled back the most recent windows update
Installed all the updates from Dell support
Attempted to repair files with the sfc /scannow command
Reinstalled DirectX
Cried a little bit
As of about an hour ago I'm still having the same blue screen fatal error. Any help would be greatly appreciated.
Liam
Edit 1: Thought it best to post this here so it's on every page for new comers. Members of this thread with 9560s suffering constant BSODs have found that disabling the GTX1050 graphics card in the device manager results in system stability. Yes, this is not an acceptable long term solution, we didn't buy these machines to have them hamstrung like this. But equally this does completely fix the BSOD issue. This is a temporary band-aid fix until a real solution presents itself.
Band Aid Method:
- Press windows key + x
- Select device manager from list
- Navigate to Display Adapters and double click
- Locate NVIDIA GeForce GTX 1050 from the drop down options
- Right click on the NVIDIA GeForce GTX 1050 and select Disable device
- Bingo. You did it.
Your 9560 is now stable for office use, internet browsing, and lite graphic design work. I've been using Illustrator with a very minor performance hit.
One user has noted that you can fire up your system with the GTX1050 disabled, reenable it, and perform graphics heavy tasks with it as long as you disable the GTX1050 before the machine goes into sleep mode or restarts, etc, then everything remains stable. It's a pain in the ****, but for some of you with more demanding tasks that are on a deadline it might work in a pinch.
Edit 2: Some members of this thread have had success rolling their Nvidia drivers back to version 27.21.14.6109. This appears to stop the BSOD issue while keeping the gtx1050 active and stable. This can be found on Dell's website with a little searching. Anyone using this method should be aware that drivers are updated for a reason. Utilizing this method could leave your system open to security threats, etc. In my opinion this is still only a band-aid fix.
Windows for home | Windows 10 | Performance and system failures
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Anonymous
2022-09-19T13:12:05+00:00 Please use Device Manager and tell us what drivers you have now. I think it would be useful to determine if Microsoft is really updating the video drivers.
Howard Duff xps15 is incrementing driver versions to find out at what version the NVidia driver exhibits the problem. Perhaps if he finds a later one, your performance issues might be solved.
Here's a link on how to disable updates:
How to disable automatic driver updates on Windows 10 | Windows Central
I used the registry, because Windows 10 home does not have GPEdit.msc
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Anonymous
2022-09-20T02:48:36+00:00 This was NVIDIA's response:
"Since the issue is seen even after reinstalling the drivers and windows, this would point out to a hardware issue.Also you have mentioned that disabling the GTX 1050 card would not cause the crashes. This further confirms that the issue is with the graphics card.If you need any further confirmation on this, suggest you contact the laptop manufacturer and report this. They will be able to check and confirm the same. NVIDIA provides the chipset only to the laptop manufacturer and they custom design the card as per their needs. Any further help will be provided by them."
So, NVIDIA has no interest in fixing this issue. So they're pointing the finger at Dell, and I'm sure Dell will point the finger at Microsoft, who in turn will point it back at either NVIDIA or Dell. So that's fun.
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Anonymous
2022-09-20T07:56:15+00:00 Did you refer to the back and forth we had with Manuel in this tread?
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Anonymous
2022-09-20T12:02:11+00:00 Grinters:
First question is, who from NVidia are you getting this response from? This sounds somewhat like a canned response. I would suspect NVidia gets calls all the time about crashes with all kinds of systems, and has to fend off ticked off customers.
As you can see from this thread, "reinstalling the drivers" (old ones) seems to fix the problem, so it seems NVidia has not taken the time to slog through this thread. All kinds of people recommend "reinstalling older drivers". I tried this a month ago and failed, but the drivers were not old enough. The working driver that Diego specified is about 2 years old.
On the other hand, maybe it's possible this is a hardware issue, but it seems it would have to be a combination of hardware and drivers, because the old drivers fix the problem.
Waiting for Howard to determine what NVidia driver breaks things.
Waiting for Manuel to respond back. It seems he has bailed. Maybe told by his boss to stop working on this?
Waiting for Jousou to report if Windows Update replaces NVidia drivers.
Let's get a reasonable workaround established. Determine what drivers to install (latest working NVidia drivers, and Intel drivers), and instructions for disabling Windows driver updates.