Continued BSOD video dxgkrnl fatal error Windows 10 dell XPS laptop

Anonymous

Final Edit: I'm updating this thread for future users. The problem is solved! Nvidia have released a new driver that fixes the issue. It's been in use for over 10 days as of time of writing and all reports are that the XPS 15 9560 is stable again.

Thank you to everyone who came hear and contributed their voice into the mix, and thank you Nvidia Manuel for hearing us and providing updates. I'll leave the workarounds up and in the post just in case the problem arises again in the future.

Original post below:

My laptop (Dell xps 15 9560 windows 10 21H2) has been repeatedly BSODing. It was doing this about 3-4 weeks ago. I made a post here, spoke to someone and implemented their fix and thought I was done as everything returned to normal. Yet the problem persists as of the most recent windows update.

Things I have done:

Completely uninstalled and reinstalled all graphics drivers from manufacturers with a clean install using DDU in safe mode

Rolled back the most recent windows update

Installed all the updates from Dell support

Attempted to repair files with the sfc /scannow command

Reinstalled DirectX

Cried a little bit

As of about an hour ago I'm still having the same blue screen fatal error. Any help would be greatly appreciated.

Liam

Edit 1: Thought it best to post this here so it's on every page for new comers. Members of this thread with 9560s suffering constant BSODs have found that disabling the GTX1050 graphics card in the device manager results in system stability. Yes, this is not an acceptable long term solution, we didn't buy these machines to have them hamstrung like this. But equally this does completely fix the BSOD issue. This is a temporary band-aid fix until a real solution presents itself.

Band Aid Method:

Press windows key + x
Select device manager from list
Navigate to Display Adapters and double click
Locate NVIDIA GeForce GTX 1050 from the drop down options
Right click on the NVIDIA GeForce GTX 1050 and select Disable device
Bingo. You did it.

Your 9560 is now stable for office use, internet browsing, and lite graphic design work. I've been using Illustrator with a very minor performance hit.

One user has noted that you can fire up your system with the GTX1050 disabled, reenable it, and perform graphics heavy tasks with it as long as you disable the GTX1050 before the machine goes into sleep mode or restarts, etc, then everything remains stable. It's a pain in the ****, but for some of you with more demanding tasks that are on a deadline it might work in a pinch.

Edit 2: Some members of this thread have had success rolling their Nvidia drivers back to version 27.21.14.6109. This appears to stop the BSOD issue while keeping the gtx1050 active and stable. This can be found on Dell's website with a little searching. Anyone using this method should be aware that drivers are updated for a reason. Utilizing this method could leave your system open to security threats, etc. In my opinion this is still only a band-aid fix.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

Hello everyone. I wanted to share possibly the last update. Next week we will be releasing a new Game Ready Driver which will include a fix for this issue. As I stated in the past, this was resolved by reproducing a crash on a different Dell notebook that produced a crash dump file with the same signature as that shared by users to me in this thread and coming up with a fix for that. So while we were not able to 100% confirm the fix since we do not have a Dell XPS 9560 in our labs, I would recommend users give the next driver update a try and then share your feedback. Thank you all for your help and your patience.

0 comments

367 additional answers

Anonymous

2022-09-17T21:04:45+00:00

I called NVIDIA's tech support and they sent me this.

Hello,

Thank you for contacting NVIDIA customer care.

TDR stands for Timeout Detection and Recovery. This is a feature of the Windows operating system which detects response problems from a graphics card, and recovers to a functional desktop by resetting the card. If the operating system does not receive a response from a graphics card within a certain amount of time (default is 2 seconds), the operating system resets the graphics card.

You can refer this article for this - https://nvidia.custhelp.com/app/answers/detail/a_id/3335/kw/TDR

To troubleshoot please try the following steps.

- In NVIDIA Control panel > Click on Manage 3D settings > and on the top right please click on 'Restore default settings'.

- Click on Help and put a tick mark on Debug mode.

- The power management settings help in most of the cases. Here's on how to do it:

1.Go to NVIDIA control panel > 3 D settings > manage 3 D settings.

2.Global settings > Set the power management mode to prefer maximum performance.

3.Click on Apply, close the control panel, launch the game and check if it helps.

If the issue persists, please let me know the following details.

- Please provide memory dump file

- Since, when are you experiencing this issue; any recent changes made to the computer prior to this issue?

- Please provide System Information to investigate further if the card has any errors or any confliction in the computer:

Press Windows(Key) + R.

Type MSInfo32 and press Enter.

In the MSInfo diagnostic window, click File, then Save.

When the Save As window appears, choose Desktop.

Name the file "MSInfo" and click Save and attach it in reply to this Email.

I will look forward to your reply to assist you better.

Best regards,

NVIDIA Customer Care.

So let's send them some memory dump files and System Information files! :D
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2022-09-17T21:35:54+00:00

You can specifically turn off Windows Update from installing DRIVERS. This way, you will continue to get Windows updates, but no driver updates. You can still update your non-video drivers manually.
Was this answer helpful?

0 comments No comments
Deleted

This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Comments have been turned off. Learn more
Anonymous

2022-09-19T11:11:10+00:00

Decided to chime in, even though I've been watching this thread since July for therapeutic reasons. :D

Since no one here has found an official, sustainable solution, it makes sense to increase the weight of the problem. I know two other people near me with exactly the same machine (mostly video editors or photographers) who have the same issue and are reading, but not posting their own questions.

So just to reiterate what seems obvious to most of the people in this thread: Dell XPS15 with Intel 630 (with the recommened Dell drivers) + Nvidia GTX 1050 = VIDEO DXGKRNL FATAL ERROR on average once or twice a day, especially if you put the laptop to sleep or shut it down every once in a while.

It can occur at the most random moments, like browsing on Chrome, writing an email in Outlook, right after having finished exporting a video on Premiere Pro etc.

I had a few weeks without incidents after following Diego's driver advice, but suffered performance issues (lots of fan activity, probably due to older drivers). It was OK, though. Not ideal, but OK.

The other day, I unwittingly clicked "Restart and update" to install the newest Windows Update. I hadn't disabled updating drivers, so I'm guessing something changed - less huff and puff and better performance, but 1-2 BSODs a day ever since. Time to try to roll back drivers again.

NVIDIA, Dell, Microsoft, please help. This seems very spread out geographically, but affecting a very specific subset. I'll send debug info to NVIDIA, as well.
Was this answer helpful?

4 people found this answer helpful.

0 comments No comments