Continued BSOD video dxgkrnl fatal error Windows 10 dell XPS laptop

Anonymous
2022-05-17T16:28:45+00:00

Final Edit: I'm updating this thread for future users. The problem is solved! Nvidia have released a new driver that fixes the issue. It's been in use for over 10 days as of time of writing and all reports are that the XPS 15 9560 is stable again.

Thank you to everyone who came hear and contributed their voice into the mix, and thank you Nvidia Manuel for hearing us and providing updates. I'll leave the workarounds up and in the post just in case the problem arises again in the future.

Original post below:


My laptop (Dell xps 15 9560 windows 10 21H2) has been repeatedly BSODing. It was doing this about 3-4 weeks ago. I made a post here, spoke to someone and implemented their fix and thought I was done as everything returned to normal. Yet the problem persists as of the most recent windows update.

Things I have done:

Completely uninstalled and reinstalled all graphics drivers from manufacturers with a clean install using DDU in safe mode

Rolled back the most recent windows update

Installed all the updates from Dell support

Attempted to repair files with the sfc /scannow command

Reinstalled DirectX

Cried a little bit

As of about an hour ago I'm still having the same blue screen fatal error. Any help would be greatly appreciated.

Liam

Edit 1: Thought it best to post this here so it's on every page for new comers. Members of this thread with 9560s suffering constant BSODs have found that disabling the GTX1050 graphics card in the device manager results in system stability. Yes, this is not an acceptable long term solution, we didn't buy these machines to have them hamstrung like this. But equally this does completely fix the BSOD issue. This is a temporary band-aid fix until a real solution presents itself.

Band Aid Method:

  1. Press windows key + x
  2. Select device manager from list
  3. Navigate to Display Adapters and double click
  4. Locate NVIDIA GeForce GTX 1050 from the drop down options
  5. Right click on the NVIDIA GeForce GTX 1050 and select Disable device
  6. Bingo. You did it.

Your 9560 is now stable for office use, internet browsing, and lite graphic design work. I've been using Illustrator with a very minor performance hit.

One user has noted that you can fire up your system with the GTX1050 disabled, reenable it, and perform graphics heavy tasks with it as long as you disable the GTX1050 before the machine goes into sleep mode or restarts, etc, then everything remains stable. It's a pain in the ****, but for some of you with more demanding tasks that are on a deadline it might work in a pinch.

Edit 2: Some members of this thread have had success rolling their Nvidia drivers back to version 27.21.14.6109. This appears to stop the BSOD issue while keeping the gtx1050 active and stable. This can be found on Dell's website with a little searching. Anyone using this method should be aware that drivers are updated for a reason. Utilizing this method could leave your system open to security threats, etc. In my opinion this is still only a band-aid fix.

Windows for home | Windows 10 | Performance and system failures

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Anonymous
2022-10-21T19:03:05+00:00

Hello everyone. I wanted to share possibly the last update. Next week we will be releasing a new Game Ready Driver which will include a fix for this issue. As I stated in the past, this was resolved by reproducing a crash on a different Dell notebook that produced a crash dump file with the same signature as that shared by users to me in this thread and coming up with a fix for that. So while we were not able to 100% confirm the fix since we do not have a Dell XPS 9560 in our labs, I would recommend users give the next driver update a try and then share your feedback. Thank you all for your help and your patience.

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  1. Anonymous
    2022-09-16T13:19:19+00:00

    Bravo for volunteering to find the exact driver that started the failure! We seem to be totally alone here with this problem! I'd do it, but my wife is so p@#$%'d off right now about this situation, that anymore BSODs are, shall we say, unacceptable ;)

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  2. Anonymous
    2022-09-16T16:55:17+00:00

    I guess you do see the opposite and such people can be found in this thread, for example on second page with comment posted on May 24th, 4th page with comment posted on July 11th, 5th page with comment posted on July 23rd, 8th page with comment posted on August 9th and so on.

    As I already asked you, could you please let us know whether 2022 Adobe package works with your version of Nvidia drivers - by that I mean available hardware acceleration, working CUDA cores while rendering, GPU not switching to Intel by random or ant other bugs. Am asking, because these were the issues I ran into when running an older Nvidia driver - such as the GPU not even being recognized in Photoshop and the ones I said above. So if that is the case, reinstalling Windows is clearly the better solution if you use this laptop for professional work.

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  3. Anonymous
    2022-09-16T17:07:08+00:00

    Update: After installing the suggested drivers from Diego I have had no BSODs whatsoever. I have been using my laptop for more than 8 hours constant for a week now. So, This is definitely a temporary fix until INTEL, DELL OR NVIDIA sorts this out.

    Running drivers:
    Intel : 27.20.100.9664

    Nvidia: 26.21.14.4270

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  4. Anonymous
    2022-09-16T18:38:54+00:00

    Diego's first post that suggested installing NVidia driver 26.21.14.4270 was on Sept 1.

    I don't understand how you can claim that his solution does not work, because his post is AFTER all those posts. Show me a post that has someone saying they installed 26.21.14.4270, and it is not working!

    FWIW, I have Adobe Photoshop and Lightroom, and I've got a few hours of time with no BSOD's. I have 26.21.14.4270, and the Intel HD driver that Diego suggested.

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