Hello everyone. I wanted to share possibly the last update. Next week we will be releasing a new Game Ready Driver which will include a fix for this issue. As I stated in the past, this was resolved by reproducing a crash on a different Dell notebook that produced a crash dump file with the same signature as that shared by users to me in this thread and coming up with a fix for that. So while we were not able to 100% confirm the fix since we do not have a Dell XPS 9560 in our labs, I would recommend users give the next driver update a try and then share your feedback. Thank you all for your help and your patience.
Continued BSOD video dxgkrnl fatal error Windows 10 dell XPS laptop
Final Edit: I'm updating this thread for future users. The problem is solved! Nvidia have released a new driver that fixes the issue. It's been in use for over 10 days as of time of writing and all reports are that the XPS 15 9560 is stable again.
Thank you to everyone who came hear and contributed their voice into the mix, and thank you Nvidia Manuel for hearing us and providing updates. I'll leave the workarounds up and in the post just in case the problem arises again in the future.
Original post below:
My laptop (Dell xps 15 9560 windows 10 21H2) has been repeatedly BSODing. It was doing this about 3-4 weeks ago. I made a post here, spoke to someone and implemented their fix and thought I was done as everything returned to normal. Yet the problem persists as of the most recent windows update.
Things I have done:
Completely uninstalled and reinstalled all graphics drivers from manufacturers with a clean install using DDU in safe mode
Rolled back the most recent windows update
Installed all the updates from Dell support
Attempted to repair files with the sfc /scannow command
Reinstalled DirectX
Cried a little bit
As of about an hour ago I'm still having the same blue screen fatal error. Any help would be greatly appreciated.
Liam
Edit 1: Thought it best to post this here so it's on every page for new comers. Members of this thread with 9560s suffering constant BSODs have found that disabling the GTX1050 graphics card in the device manager results in system stability. Yes, this is not an acceptable long term solution, we didn't buy these machines to have them hamstrung like this. But equally this does completely fix the BSOD issue. This is a temporary band-aid fix until a real solution presents itself.
Band Aid Method:
- Press windows key + x
- Select device manager from list
- Navigate to Display Adapters and double click
- Locate NVIDIA GeForce GTX 1050 from the drop down options
- Right click on the NVIDIA GeForce GTX 1050 and select Disable device
- Bingo. You did it.
Your 9560 is now stable for office use, internet browsing, and lite graphic design work. I've been using Illustrator with a very minor performance hit.
One user has noted that you can fire up your system with the GTX1050 disabled, reenable it, and perform graphics heavy tasks with it as long as you disable the GTX1050 before the machine goes into sleep mode or restarts, etc, then everything remains stable. It's a pain in the ****, but for some of you with more demanding tasks that are on a deadline it might work in a pinch.
Edit 2: Some members of this thread have had success rolling their Nvidia drivers back to version 27.21.14.6109. This appears to stop the BSOD issue while keeping the gtx1050 active and stable. This can be found on Dell's website with a little searching. Anyone using this method should be aware that drivers are updated for a reason. Utilizing this method could leave your system open to security threats, etc. In my opinion this is still only a band-aid fix.
Windows for home | Windows 10 | Performance and system failures
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Anonymous
2022-09-16T09:32:07+00:00 Hi everyone.
Have held off posting on here until I had run my machine for at least 1 week on the older NVIDIA driver: 26.21.14.4270.
So after 8 days, my BSOD's have gone away and that's with me running my machine for at least 4hrs a day. I used to get one at least once a day, I'd say it's safe to say the suggested solution from Diego DOES work. Thankyou sir.
I will play this back to DELL on my support ticket as it may help in a longer term resolution. For me this is not fixed and running an older version of the video driver is not the answer. We should all running on the latest drivers with no BSOD. For now though, I would say the suggestion from Diego Arosio definitely works.
We could do with a reply from Manuel on this latest state of play given this additional insight to the problem.
What I will try is incrementing the versions each week until the BSOD's return, but I am still also of the view that it was a Windows update that introduced the BSOD when using the more recent NVIDIA drivers - as others have said, this is a tangled ball of wool to unravel and there are 3 players at play here MS, DELL, and NVIDIA.
In the meantime I'll keep pushing with DELL, share this latest nugget of info with them and will report back as soon as the BSOD comes back on a particular version of the Video driver.
Thankyou again all on this thread - At least I can use my laptop properly for what it was originally intended.
HT.
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Anonymous
2022-09-16T12:47:14+00:00 Where are you finding people who get BSOD with the old Nvidia driver? Have I missed it, because I see the opposite in this thread.
The old driver seems to work (as a temporary solution), and I reply to you so that new visitors to this thread dont read your suggestion and think its the defenitive best answer, because reinstalling an old windows version is also a temporary, but seems to be a worse solution.
If I would be new here and read your post as the best answer and miss all the posts talking about how reinstalling the old nvidia drivers seems to work, I would be sad to have reinstalled windows for nothing.
I have reinstalled with the old nvidia driver myself, no bsod.
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Anonymous
2022-09-16T12:49:38+00:00 Btw this thread keeps getting updates because the solutions are only temporary. It's not a final solution until the problem has been found and solved from ms, dell or nvidia, or all of them.
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Anonymous
2022-09-16T13:15:07+00:00 xMikino:
What do you mean by "older" driver. We need to start always referring to specific driver versions here, and not use squishy terms like "older". Version 26.21.14.4270 appears to fix the problem. When this whole mess started, I tried installing "older" drivers, and it didn't fix the problem, but I did not install a driver as old as 26.21.14.4270, which is quite old. Also, Diego specifies an older Intel driver. I don't feel like going back and reading all 21 pages of this sordid thread, but I don't recall any failures with Diego's solution, although I could be wrong.
Version 26.21.14.4270 is dated 07 May 2020.