Continued BSOD video dxgkrnl fatal error Windows 10 dell XPS laptop

Anonymous
2022-05-17T16:28:45+00:00

Final Edit: I'm updating this thread for future users. The problem is solved! Nvidia have released a new driver that fixes the issue. It's been in use for over 10 days as of time of writing and all reports are that the XPS 15 9560 is stable again.

Thank you to everyone who came hear and contributed their voice into the mix, and thank you Nvidia Manuel for hearing us and providing updates. I'll leave the workarounds up and in the post just in case the problem arises again in the future.

Original post below:


My laptop (Dell xps 15 9560 windows 10 21H2) has been repeatedly BSODing. It was doing this about 3-4 weeks ago. I made a post here, spoke to someone and implemented their fix and thought I was done as everything returned to normal. Yet the problem persists as of the most recent windows update.

Things I have done:

Completely uninstalled and reinstalled all graphics drivers from manufacturers with a clean install using DDU in safe mode

Rolled back the most recent windows update

Installed all the updates from Dell support

Attempted to repair files with the sfc /scannow command

Reinstalled DirectX

Cried a little bit

As of about an hour ago I'm still having the same blue screen fatal error. Any help would be greatly appreciated.

Liam

Edit 1: Thought it best to post this here so it's on every page for new comers. Members of this thread with 9560s suffering constant BSODs have found that disabling the GTX1050 graphics card in the device manager results in system stability. Yes, this is not an acceptable long term solution, we didn't buy these machines to have them hamstrung like this. But equally this does completely fix the BSOD issue. This is a temporary band-aid fix until a real solution presents itself.

Band Aid Method:

  1. Press windows key + x
  2. Select device manager from list
  3. Navigate to Display Adapters and double click
  4. Locate NVIDIA GeForce GTX 1050 from the drop down options
  5. Right click on the NVIDIA GeForce GTX 1050 and select Disable device
  6. Bingo. You did it.

Your 9560 is now stable for office use, internet browsing, and lite graphic design work. I've been using Illustrator with a very minor performance hit.

One user has noted that you can fire up your system with the GTX1050 disabled, reenable it, and perform graphics heavy tasks with it as long as you disable the GTX1050 before the machine goes into sleep mode or restarts, etc, then everything remains stable. It's a pain in the ****, but for some of you with more demanding tasks that are on a deadline it might work in a pinch.

Edit 2: Some members of this thread have had success rolling their Nvidia drivers back to version 27.21.14.6109. This appears to stop the BSOD issue while keeping the gtx1050 active and stable. This can be found on Dell's website with a little searching. Anyone using this method should be aware that drivers are updated for a reason. Utilizing this method could leave your system open to security threats, etc. In my opinion this is still only a band-aid fix.

Windows for home | Windows 10 | Performance and system failures

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Anonymous
2022-10-21T19:03:05+00:00

Hello everyone. I wanted to share possibly the last update. Next week we will be releasing a new Game Ready Driver which will include a fix for this issue. As I stated in the past, this was resolved by reproducing a crash on a different Dell notebook that produced a crash dump file with the same signature as that shared by users to me in this thread and coming up with a fix for that. So while we were not able to 100% confirm the fix since we do not have a Dell XPS 9560 in our labs, I would recommend users give the next driver update a try and then share your feedback. Thank you all for your help and your patience.

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  1. Anonymous
    2022-09-13T08:29:01+00:00

    First, I make clear that I am not an IT guy. I mainly do programming with MATLAB, that every now and then involves doing computations with big numeric matrixes and from time to time also involves handling complex 3D figures.

    Second, the choice of the 26.21.14.4270 NVidia drivers was because, as I wrote in my previous post, I came across a Dell XPS of a colleague of mine that was not updated recently, and I knew that system had not experienced any BSODs. So, I brutally went for the combination of Intel and Nvidia drivers of that system.  

    For sake of completeness, I observed that, at least on my system, the Nvidia drivers had been updated at the end of May 2022, and I have been experiencing BSODs since then (together with significant heating of the system and fan going crazy). I do not know if it was a Nvidia update, a Microsoft, a Dell one or whatever. I just observed I started getting BSODs.

    It may be that the system is stable with Nvidia drivers more recent than 26.21.14.4270. But you have to test it. I guess it depends on how much time you want/can invest to solve this issue and to truly understand why we get BSODs. On my side, having a system (nearly 7-year-old XPS) that is stable for more than 2 weeks now is fair enough.

    Ciao

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  2. Anonymous
    2022-09-13T16:37:15+00:00

    Interesting. I also experienced the "crazy fan" issue at the same time the BSOD's started in June.

    Unfortunately, I can't volunteer to figure out the exact version of NVidia driver that the problems started with. It would take too long and I'm not willing to commit.

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  3. Anonymous
    2022-09-13T18:14:08+00:00

    Hey thanks for the abbreviated version.!!! I'm glad to be part of the BSOD XPS fanclub!!! (ironically) ahah.

    Hope the solution provided by Diego Arosio works, as i am fighting against this blue screen since one and a half years.

    I mainly use my xps for web and graphic design, and lately every time I opened photoshop I prayed that this would not happen (obviously without any results haha).

    I recently downgraded my drivers. Hope it works, testing now with photoshop and rendering 3d and everything perfect. We will see in a few days.

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  4. Anonymous
    2022-09-13T18:27:39+00:00

    If you've had the problem for one and a half year, then it might be a little bit different.

    I think most of us here have had the problem since just before this summer (for half a year).

    I could be wrong of course.

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