Continued BSOD video dxgkrnl fatal error Windows 10 dell XPS laptop

Anonymous
2022-05-17T16:28:45+00:00

Final Edit: I'm updating this thread for future users. The problem is solved! Nvidia have released a new driver that fixes the issue. It's been in use for over 10 days as of time of writing and all reports are that the XPS 15 9560 is stable again.

Thank you to everyone who came hear and contributed their voice into the mix, and thank you Nvidia Manuel for hearing us and providing updates. I'll leave the workarounds up and in the post just in case the problem arises again in the future.

Original post below:


My laptop (Dell xps 15 9560 windows 10 21H2) has been repeatedly BSODing. It was doing this about 3-4 weeks ago. I made a post here, spoke to someone and implemented their fix and thought I was done as everything returned to normal. Yet the problem persists as of the most recent windows update.

Things I have done:

Completely uninstalled and reinstalled all graphics drivers from manufacturers with a clean install using DDU in safe mode

Rolled back the most recent windows update

Installed all the updates from Dell support

Attempted to repair files with the sfc /scannow command

Reinstalled DirectX

Cried a little bit

As of about an hour ago I'm still having the same blue screen fatal error. Any help would be greatly appreciated.

Liam

Edit 1: Thought it best to post this here so it's on every page for new comers. Members of this thread with 9560s suffering constant BSODs have found that disabling the GTX1050 graphics card in the device manager results in system stability. Yes, this is not an acceptable long term solution, we didn't buy these machines to have them hamstrung like this. But equally this does completely fix the BSOD issue. This is a temporary band-aid fix until a real solution presents itself.

Band Aid Method:

  1. Press windows key + x
  2. Select device manager from list
  3. Navigate to Display Adapters and double click
  4. Locate NVIDIA GeForce GTX 1050 from the drop down options
  5. Right click on the NVIDIA GeForce GTX 1050 and select Disable device
  6. Bingo. You did it.

Your 9560 is now stable for office use, internet browsing, and lite graphic design work. I've been using Illustrator with a very minor performance hit.

One user has noted that you can fire up your system with the GTX1050 disabled, reenable it, and perform graphics heavy tasks with it as long as you disable the GTX1050 before the machine goes into sleep mode or restarts, etc, then everything remains stable. It's a pain in the ****, but for some of you with more demanding tasks that are on a deadline it might work in a pinch.

Edit 2: Some members of this thread have had success rolling their Nvidia drivers back to version 27.21.14.6109. This appears to stop the BSOD issue while keeping the gtx1050 active and stable. This can be found on Dell's website with a little searching. Anyone using this method should be aware that drivers are updated for a reason. Utilizing this method could leave your system open to security threats, etc. In my opinion this is still only a band-aid fix.

Windows for home | Windows 10 | Performance and system failures

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Anonymous
2022-10-21T19:03:05+00:00

Hello everyone. I wanted to share possibly the last update. Next week we will be releasing a new Game Ready Driver which will include a fix for this issue. As I stated in the past, this was resolved by reproducing a crash on a different Dell notebook that produced a crash dump file with the same signature as that shared by users to me in this thread and coming up with a fix for that. So while we were not able to 100% confirm the fix since we do not have a Dell XPS 9560 in our labs, I would recommend users give the next driver update a try and then share your feedback. Thank you all for your help and your patience.

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  1. Anonymous
    2022-09-07T18:13:17+00:00

    Apologies for the double post... but I'm looking for updates from Howard as well as Manuel! Haha

    Meanwhile I am persevering with Dell & Microsoft on their phone support lines - wish me luck!!!! Willing to pay £50 to get DELL to look into this too as they have ultimate accountability - On the phone now and they are saying no fix no fee, so it's worth going down the out of warranty route if - it gets to a dead end, I get my money back apparently!!

    Will let you all know how I get on..

    Did you have any success with Dell or Microsoft support?

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  2. Anonymous
    2022-09-08T14:41:41+00:00

    I installed the Intel and Nvidia drivers recommended by Diego AROSIO and so far no BSOD. It's only been 2 days, but I was getting BSOD multiple times each day, so this is looking promising.

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  3. Anonymous
    2022-09-08T18:22:29+00:00

    Could someone explain the "dual" versioning of nVidia drivers? There is the 26.xxxxxxx terminology, and the 516.xxxxx terminology. What's the difference? If you go to nVidia's website, they list everything as 516.xxxxx, but when you download and use Device Manager to get the version, you get 26.xxxxx, or in my case 30.xxxxx. I'm going to try Diego's suggestion on the nVidia version, but I can't really tell how to find the 26.xxxxx version he is specifying.

    I link to these drivers would be great also.

    BTW, this is very puzzling that driver combos fix the problem. I started having BSOD's in June, and I did not change drivers, unless the Dell updater did it behind my back. I'm not saying I don't believe it, but I'm confused. There is this other theory that it's a Windows update that did it. Perhaps this means it's a Windows update in COMBINATION with a particular driver combination?

    Also, to add further confusion, last week I did a "sfc /scannow" from Command Prompt, which was something suggested on some websites. This found corrupted files, which it fixed. I failed to determine what files were "corrupt", this would have been very useful information. Would be nice if sfc would immediately spit out the names of the corrupt files instead of making you figure out the gigantic log file it generates.

    Anyway, have not had a BSOD in a week, but haven't been using the box that much lately. Can't really make any conclusions yet.

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  4. Anonymous
    2022-09-08T18:40:32+00:00

    Find the driver with the right number, at Dells website. They have drivers there. Not at Nvidias site.

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