Continued BSOD video dxgkrnl fatal error Windows 10 dell XPS laptop

Anonymous
2022-05-17T16:28:45+00:00

Final Edit: I'm updating this thread for future users. The problem is solved! Nvidia have released a new driver that fixes the issue. It's been in use for over 10 days as of time of writing and all reports are that the XPS 15 9560 is stable again.

Thank you to everyone who came hear and contributed their voice into the mix, and thank you Nvidia Manuel for hearing us and providing updates. I'll leave the workarounds up and in the post just in case the problem arises again in the future.

Original post below:


My laptop (Dell xps 15 9560 windows 10 21H2) has been repeatedly BSODing. It was doing this about 3-4 weeks ago. I made a post here, spoke to someone and implemented their fix and thought I was done as everything returned to normal. Yet the problem persists as of the most recent windows update.

Things I have done:

Completely uninstalled and reinstalled all graphics drivers from manufacturers with a clean install using DDU in safe mode

Rolled back the most recent windows update

Installed all the updates from Dell support

Attempted to repair files with the sfc /scannow command

Reinstalled DirectX

Cried a little bit

As of about an hour ago I'm still having the same blue screen fatal error. Any help would be greatly appreciated.

Liam

Edit 1: Thought it best to post this here so it's on every page for new comers. Members of this thread with 9560s suffering constant BSODs have found that disabling the GTX1050 graphics card in the device manager results in system stability. Yes, this is not an acceptable long term solution, we didn't buy these machines to have them hamstrung like this. But equally this does completely fix the BSOD issue. This is a temporary band-aid fix until a real solution presents itself.

Band Aid Method:

  1. Press windows key + x
  2. Select device manager from list
  3. Navigate to Display Adapters and double click
  4. Locate NVIDIA GeForce GTX 1050 from the drop down options
  5. Right click on the NVIDIA GeForce GTX 1050 and select Disable device
  6. Bingo. You did it.

Your 9560 is now stable for office use, internet browsing, and lite graphic design work. I've been using Illustrator with a very minor performance hit.

One user has noted that you can fire up your system with the GTX1050 disabled, reenable it, and perform graphics heavy tasks with it as long as you disable the GTX1050 before the machine goes into sleep mode or restarts, etc, then everything remains stable. It's a pain in the ****, but for some of you with more demanding tasks that are on a deadline it might work in a pinch.

Edit 2: Some members of this thread have had success rolling their Nvidia drivers back to version 27.21.14.6109. This appears to stop the BSOD issue while keeping the gtx1050 active and stable. This can be found on Dell's website with a little searching. Anyone using this method should be aware that drivers are updated for a reason. Utilizing this method could leave your system open to security threats, etc. In my opinion this is still only a band-aid fix.

Windows for home | Windows 10 | Performance and system failures

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Anonymous
2022-10-21T19:03:05+00:00

Hello everyone. I wanted to share possibly the last update. Next week we will be releasing a new Game Ready Driver which will include a fix for this issue. As I stated in the past, this was resolved by reproducing a crash on a different Dell notebook that produced a crash dump file with the same signature as that shared by users to me in this thread and coming up with a fix for that. So while we were not able to 100% confirm the fix since we do not have a Dell XPS 9560 in our labs, I would recommend users give the next driver update a try and then share your feedback. Thank you all for your help and your patience.

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  1. Anonymous
    2022-09-04T16:42:22+00:00

    Hello Liam-Kelly,

    thank you for the comment. You are right, there are 15 pages meantime. Search on keywords is not possible (cross pages) as far as I can see.

    Diego wrote on August 29 about disabling the intel power management driver. But this did not work (see Sept. 1st).
    So on which page and date is the disabling you are talking about detailed?

    Feedback appreciated. The question is how much the band aid will limit the apps working versus restarting the laptop 2-3 times a day.

    I understand that MS office apps (for example) are not limited at all?

    Kind regards

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  2. Anonymous
    2022-09-04T17:24:55+00:00

    You go in the Device manager , display adapters and disable the GTX1050.

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  3. Anonymous
    2022-09-04T18:32:18+00:00

    Thanks, Liam. I'm finishing up a complicated feature-length documentary project that features a lot of visual effects, so the work requirements are thoroughly intense. With software encoding an export will take something like 125 hours on my 9560 (not long ago, I was able to easily do it overnight without the machine crashing by using the GPU). At this point it's looking like I'll be bringing the drives over to my brother's machine so I can export in time for festival deadlines.

    In the longer run I guess I'm going to have to decide whether to go through the hassle of installing the older version of windows and preventing the updates, or wait around hoping that microsoft will unbrick this thing. I probably need a newer machine anyway, but it's pretty frustrating for this thing to become next to useless for the purposes I bought it for over a bug in a software update. The whole experience has me seriously considering shelling out the extra cash for a mac again.

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  4. Anonymous
    2022-09-04T21:46:32+00:00

    I have the same issue -- XPS 9560 and getting the dxgkrnl fatal error

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