Hello everyone. I wanted to share possibly the last update. Next week we will be releasing a new Game Ready Driver which will include a fix for this issue. As I stated in the past, this was resolved by reproducing a crash on a different Dell notebook that produced a crash dump file with the same signature as that shared by users to me in this thread and coming up with a fix for that. So while we were not able to 100% confirm the fix since we do not have a Dell XPS 9560 in our labs, I would recommend users give the next driver update a try and then share your feedback. Thank you all for your help and your patience.
Continued BSOD video dxgkrnl fatal error Windows 10 dell XPS laptop
Final Edit: I'm updating this thread for future users. The problem is solved! Nvidia have released a new driver that fixes the issue. It's been in use for over 10 days as of time of writing and all reports are that the XPS 15 9560 is stable again.
Thank you to everyone who came hear and contributed their voice into the mix, and thank you Nvidia Manuel for hearing us and providing updates. I'll leave the workarounds up and in the post just in case the problem arises again in the future.
Original post below:
My laptop (Dell xps 15 9560 windows 10 21H2) has been repeatedly BSODing. It was doing this about 3-4 weeks ago. I made a post here, spoke to someone and implemented their fix and thought I was done as everything returned to normal. Yet the problem persists as of the most recent windows update.
Things I have done:
Completely uninstalled and reinstalled all graphics drivers from manufacturers with a clean install using DDU in safe mode
Rolled back the most recent windows update
Installed all the updates from Dell support
Attempted to repair files with the sfc /scannow command
Reinstalled DirectX
Cried a little bit
As of about an hour ago I'm still having the same blue screen fatal error. Any help would be greatly appreciated.
Liam
Edit 1: Thought it best to post this here so it's on every page for new comers. Members of this thread with 9560s suffering constant BSODs have found that disabling the GTX1050 graphics card in the device manager results in system stability. Yes, this is not an acceptable long term solution, we didn't buy these machines to have them hamstrung like this. But equally this does completely fix the BSOD issue. This is a temporary band-aid fix until a real solution presents itself.
Band Aid Method:
- Press windows key + x
- Select device manager from list
- Navigate to Display Adapters and double click
- Locate NVIDIA GeForce GTX 1050 from the drop down options
- Right click on the NVIDIA GeForce GTX 1050 and select Disable device
- Bingo. You did it.
Your 9560 is now stable for office use, internet browsing, and lite graphic design work. I've been using Illustrator with a very minor performance hit.
One user has noted that you can fire up your system with the GTX1050 disabled, reenable it, and perform graphics heavy tasks with it as long as you disable the GTX1050 before the machine goes into sleep mode or restarts, etc, then everything remains stable. It's a pain in the ****, but for some of you with more demanding tasks that are on a deadline it might work in a pinch.
Edit 2: Some members of this thread have had success rolling their Nvidia drivers back to version 27.21.14.6109. This appears to stop the BSOD issue while keeping the gtx1050 active and stable. This can be found on Dell's website with a little searching. Anyone using this method should be aware that drivers are updated for a reason. Utilizing this method could leave your system open to security threats, etc. In my opinion this is still only a band-aid fix.
Windows for home | Windows 10 | Performance and system failures
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Anonymous
2022-05-21T15:14:20+00:00 HI,
Sorry for the late reply.
I think the files you shared are the old minidump files that indicate "nvlddmkm.sys". This file is related to the Nvidia graphics card.
Anyway, I will now suggest that you perform a repair/in-place upgrade to try to fix the system.
Follow the instructions below.
A. Downloading the Windows 10 ISO file.
- Download the tool (https://go.microsoft.com/fwlink/?LinkId=691209), and select Run. You need to be an administrator to run this tool.
- If you agree to the license terms, select Accept.
- On the What do you want to do? page, select Create installation media for another PC and then select Next.
- Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. (Select the same as the currently installed system on your PC)
- In "Select which media you want to use", Select ISO file then click Next.
- Select the download location then click Save.
- Windows 10 ISO file will be downloaded,
B. Repair Upgrade installation.
- Right-click Windows 10 ISO file and click Mount.
- Open/run the Setup.exe.
- The preparation starts
- To get important updates, select Download and install updates. (Wait while checking for updates).
- Accept the terms of the license agreement
- The installation is ready to be applied, verify the information and ensure that "Keep personal files and applications is checked".
- Click on Install to start the upgrade.
I hope this helps. Feel free to ask back any questions and keep me posted.
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Anonymous
2022-05-20T14:57:21+00:00 Thanks for getting back to me. Haven't had a blue screen since updating the gpu with older drivers, but like I say the laptop still isn't functioning correctly.
Here is a link to the minidump files https://1drv.ms/f/s!Auz0i6MYmjoByyjmvVEL5aXbS-J5
Liam
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Anonymous
2022-05-20T14:24:06+00:00 HI,
Sorry if the issue still persists.
Can you share the most recent minidump file so that I can analyze it too?
Thanks.
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Anonymous
2022-05-19T14:31:30+00:00 Ok, Having implemented the suggested fix the system has been stable for a few days, but not without issue.
I had multiple stutters and momentary sound cuts while streaming video media, but more importantly I can no longer launch a game from Steam or even open Epic launcher.
Steam games cycle a start up and then fail with no feedback. And when I try to lunch the Epic store it pops up with a "unsupported graphics card" error dialogue box and completely fails to open.
Not for nothing but it started doing this about a day before the bluescreen crashes started up again. So all in all I'm not convinced this is currently solved. Do you have any other suggestions?
Once again, thank you for your time Paul