Continued BSOD video dxgkrnl fatal error Windows 10 dell XPS laptop

Anonymous
2022-05-17T16:28:45+00:00

Final Edit: I'm updating this thread for future users. The problem is solved! Nvidia have released a new driver that fixes the issue. It's been in use for over 10 days as of time of writing and all reports are that the XPS 15 9560 is stable again.

Thank you to everyone who came hear and contributed their voice into the mix, and thank you Nvidia Manuel for hearing us and providing updates. I'll leave the workarounds up and in the post just in case the problem arises again in the future.

Original post below:


My laptop (Dell xps 15 9560 windows 10 21H2) has been repeatedly BSODing. It was doing this about 3-4 weeks ago. I made a post here, spoke to someone and implemented their fix and thought I was done as everything returned to normal. Yet the problem persists as of the most recent windows update.

Things I have done:

Completely uninstalled and reinstalled all graphics drivers from manufacturers with a clean install using DDU in safe mode

Rolled back the most recent windows update

Installed all the updates from Dell support

Attempted to repair files with the sfc /scannow command

Reinstalled DirectX

Cried a little bit

As of about an hour ago I'm still having the same blue screen fatal error. Any help would be greatly appreciated.

Liam

Edit 1: Thought it best to post this here so it's on every page for new comers. Members of this thread with 9560s suffering constant BSODs have found that disabling the GTX1050 graphics card in the device manager results in system stability. Yes, this is not an acceptable long term solution, we didn't buy these machines to have them hamstrung like this. But equally this does completely fix the BSOD issue. This is a temporary band-aid fix until a real solution presents itself.

Band Aid Method:

  1. Press windows key + x
  2. Select device manager from list
  3. Navigate to Display Adapters and double click
  4. Locate NVIDIA GeForce GTX 1050 from the drop down options
  5. Right click on the NVIDIA GeForce GTX 1050 and select Disable device
  6. Bingo. You did it.

Your 9560 is now stable for office use, internet browsing, and lite graphic design work. I've been using Illustrator with a very minor performance hit.

One user has noted that you can fire up your system with the GTX1050 disabled, reenable it, and perform graphics heavy tasks with it as long as you disable the GTX1050 before the machine goes into sleep mode or restarts, etc, then everything remains stable. It's a pain in the ****, but for some of you with more demanding tasks that are on a deadline it might work in a pinch.

Edit 2: Some members of this thread have had success rolling their Nvidia drivers back to version 27.21.14.6109. This appears to stop the BSOD issue while keeping the gtx1050 active and stable. This can be found on Dell's website with a little searching. Anyone using this method should be aware that drivers are updated for a reason. Utilizing this method could leave your system open to security threats, etc. In my opinion this is still only a band-aid fix.

Windows for home | Windows 10 | Performance and system failures

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Anonymous
2022-10-21T19:03:05+00:00

Hello everyone. I wanted to share possibly the last update. Next week we will be releasing a new Game Ready Driver which will include a fix for this issue. As I stated in the past, this was resolved by reproducing a crash on a different Dell notebook that produced a crash dump file with the same signature as that shared by users to me in this thread and coming up with a fix for that. So while we were not able to 100% confirm the fix since we do not have a Dell XPS 9560 in our labs, I would recommend users give the next driver update a try and then share your feedback. Thank you all for your help and your patience.

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  1. Anonymous
    2022-05-24T19:54:25+00:00

    In that case I'm not sure we're having the same problem as I don't have, and have never had, a thunderbolt dock. But I sincerely hope you find a fix to your problem. Once again, if I find a fix I'll post it here. Maybe it'll work for you.

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  2. Anonymous
    2022-05-24T16:54:33+00:00

    I have an XPS15 9560. I am afraid this is linked to the Thunderbolt Dock TB16. To test it for yourself, you can disconnect your dock and see if it still happens. For me, it never happens once disconnected.

    I got to this conclusion after testing lots of other options including reinstalling drivers, BIOS, etc i.e. doing what is recommended in this thread https://windows101tricks.com/fix-video-dxgkrnl-fatal-error-windows-10/

    Apparently, some recent update of windows 10 or intel has changed how the thunderbolt is managed. See below. https://www.intel.com/content/www/us/en/support/articles/000057948/intel-nuc.html

    As a result, I now keep having the BSOD. Sadly not sure how to solve it. Would need intel / MS or Dell to update their drivers!

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  3. Anonymous
    2022-05-24T16:12:24+00:00

    Hi there

    I've also been experiencing the same issue for the past few weeks with my XPS 9560. Have tried a clean install of windows, a restore from a stable image, and multiple updates/rollbacks of both the Intel and Nvidia graphics drivers but I'm still getting the BSOD error.

    I'm currently running BIOS version 1.18.0 as this was the last update that allowed for undervolting (which is essential for the XPS' chronic throttling and overheating issues), so both glad/annoyed to see that this issue is happening to others who are running a more recent BIOS version.

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  4. Anonymous
    2022-05-24T08:44:45+00:00

    If you find anything please keep me posted. If/when I find a solution I'll be sure to post the results here. This whole thing is so frustrating.

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