Hello everyone. I wanted to share possibly the last update. Next week we will be releasing a new Game Ready Driver which will include a fix for this issue. As I stated in the past, this was resolved by reproducing a crash on a different Dell notebook that produced a crash dump file with the same signature as that shared by users to me in this thread and coming up with a fix for that. So while we were not able to 100% confirm the fix since we do not have a Dell XPS 9560 in our labs, I would recommend users give the next driver update a try and then share your feedback. Thank you all for your help and your patience.
Continued BSOD video dxgkrnl fatal error Windows 10 dell XPS laptop
Final Edit: I'm updating this thread for future users. The problem is solved! Nvidia have released a new driver that fixes the issue. It's been in use for over 10 days as of time of writing and all reports are that the XPS 15 9560 is stable again.
Thank you to everyone who came hear and contributed their voice into the mix, and thank you Nvidia Manuel for hearing us and providing updates. I'll leave the workarounds up and in the post just in case the problem arises again in the future.
Original post below:
My laptop (Dell xps 15 9560 windows 10 21H2) has been repeatedly BSODing. It was doing this about 3-4 weeks ago. I made a post here, spoke to someone and implemented their fix and thought I was done as everything returned to normal. Yet the problem persists as of the most recent windows update.
Things I have done:
Completely uninstalled and reinstalled all graphics drivers from manufacturers with a clean install using DDU in safe mode
Rolled back the most recent windows update
Installed all the updates from Dell support
Attempted to repair files with the sfc /scannow command
Reinstalled DirectX
Cried a little bit
As of about an hour ago I'm still having the same blue screen fatal error. Any help would be greatly appreciated.
Liam
Edit 1: Thought it best to post this here so it's on every page for new comers. Members of this thread with 9560s suffering constant BSODs have found that disabling the GTX1050 graphics card in the device manager results in system stability. Yes, this is not an acceptable long term solution, we didn't buy these machines to have them hamstrung like this. But equally this does completely fix the BSOD issue. This is a temporary band-aid fix until a real solution presents itself.
Band Aid Method:
- Press windows key + x
- Select device manager from list
- Navigate to Display Adapters and double click
- Locate NVIDIA GeForce GTX 1050 from the drop down options
- Right click on the NVIDIA GeForce GTX 1050 and select Disable device
- Bingo. You did it.
Your 9560 is now stable for office use, internet browsing, and lite graphic design work. I've been using Illustrator with a very minor performance hit.
One user has noted that you can fire up your system with the GTX1050 disabled, reenable it, and perform graphics heavy tasks with it as long as you disable the GTX1050 before the machine goes into sleep mode or restarts, etc, then everything remains stable. It's a pain in the ****, but for some of you with more demanding tasks that are on a deadline it might work in a pinch.
Edit 2: Some members of this thread have had success rolling their Nvidia drivers back to version 27.21.14.6109. This appears to stop the BSOD issue while keeping the gtx1050 active and stable. This can be found on Dell's website with a little searching. Anyone using this method should be aware that drivers are updated for a reason. Utilizing this method could leave your system open to security threats, etc. In my opinion this is still only a band-aid fix.
Windows for home | Windows 10 | Performance and system failures
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Anonymous
2022-07-13T11:20:48+00:00 Thank you for your helpful information in this thread. My Dell XPS 15 9560 is experiencing this issue as well. There are recent threads on Reddit with at least 15 people reporting this same issue on their XPS 9560s. There's a thread in r/Dell and in r/DellXPS, you can find them in each of those subreddits by searching "dxgkrnl". This may be helpful if we can band together in the future to contact Dell to show them that a significant number of XPS 9560 users are all experiencing an identical issue.
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Anonymous
2022-07-12T22:48:51+00:00 Thanks for all the info guys, it's too bad there's no solution.
I have the same XPS and GPU models and have the same issue.
Dell XPS 9560
Intel HD Graphics 630
NVIDIA GeForce GTX 1050
I will try disabling the card as recommended.
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Anonymous
2022-07-11T11:37:11+00:00 Yeah, that all sounds very familiar. I've noticed if I update gfx drivers from a clean uninstall my XPS runs without a hitch until it goes into sleep mode. Then that triggers whatever the problem is because when I restart it I get BSOD 100% of the time. Have you tried the workaround detailed in this thread by WiseOwl? I know it's not ideal, but it does appear to be working.
Unfortunately it seems the only people taking any notice of this issue are fellow XPS users suffering the same problem so I would count on an intentional fix.
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Anonymous
2022-07-11T08:16:06+00:00 Hi, yeah same issue here. Only just started happening in last couple of weeks.
I find it occurs when I have Fusion 360 (3d modelling software) open, then the laptop goes into sleep mode.
When it resumes, Fusion 360 crashes 100% of the time, and approx 50% of the time, I get the video_dxgkrnl_fatal_error.
Dell XPS 9560
Intel HD Graphics 630
NVIDIA GeForce GTX 1050
I have updated all Windows, Dell and all GeForce drivers but no change. Have also tried some combinations of older drivers, but no change either.