Continued BSOD video dxgkrnl fatal error Windows 10 dell XPS laptop

Anonymous
2022-05-17T16:28:45+00:00

Final Edit: I'm updating this thread for future users. The problem is solved! Nvidia have released a new driver that fixes the issue. It's been in use for over 10 days as of time of writing and all reports are that the XPS 15 9560 is stable again.

Thank you to everyone who came hear and contributed their voice into the mix, and thank you Nvidia Manuel for hearing us and providing updates. I'll leave the workarounds up and in the post just in case the problem arises again in the future.

Original post below:


My laptop (Dell xps 15 9560 windows 10 21H2) has been repeatedly BSODing. It was doing this about 3-4 weeks ago. I made a post here, spoke to someone and implemented their fix and thought I was done as everything returned to normal. Yet the problem persists as of the most recent windows update.

Things I have done:

Completely uninstalled and reinstalled all graphics drivers from manufacturers with a clean install using DDU in safe mode

Rolled back the most recent windows update

Installed all the updates from Dell support

Attempted to repair files with the sfc /scannow command

Reinstalled DirectX

Cried a little bit

As of about an hour ago I'm still having the same blue screen fatal error. Any help would be greatly appreciated.

Liam

Edit 1: Thought it best to post this here so it's on every page for new comers. Members of this thread with 9560s suffering constant BSODs have found that disabling the GTX1050 graphics card in the device manager results in system stability. Yes, this is not an acceptable long term solution, we didn't buy these machines to have them hamstrung like this. But equally this does completely fix the BSOD issue. This is a temporary band-aid fix until a real solution presents itself.

Band Aid Method:

  1. Press windows key + x
  2. Select device manager from list
  3. Navigate to Display Adapters and double click
  4. Locate NVIDIA GeForce GTX 1050 from the drop down options
  5. Right click on the NVIDIA GeForce GTX 1050 and select Disable device
  6. Bingo. You did it.

Your 9560 is now stable for office use, internet browsing, and lite graphic design work. I've been using Illustrator with a very minor performance hit.

One user has noted that you can fire up your system with the GTX1050 disabled, reenable it, and perform graphics heavy tasks with it as long as you disable the GTX1050 before the machine goes into sleep mode or restarts, etc, then everything remains stable. It's a pain in the ****, but for some of you with more demanding tasks that are on a deadline it might work in a pinch.

Edit 2: Some members of this thread have had success rolling their Nvidia drivers back to version 27.21.14.6109. This appears to stop the BSOD issue while keeping the gtx1050 active and stable. This can be found on Dell's website with a little searching. Anyone using this method should be aware that drivers are updated for a reason. Utilizing this method could leave your system open to security threats, etc. In my opinion this is still only a band-aid fix.

Windows for home | Windows 10 | Performance and system failures

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Anonymous
2022-10-21T19:03:05+00:00

Hello everyone. I wanted to share possibly the last update. Next week we will be releasing a new Game Ready Driver which will include a fix for this issue. As I stated in the past, this was resolved by reproducing a crash on a different Dell notebook that produced a crash dump file with the same signature as that shared by users to me in this thread and coming up with a fix for that. So while we were not able to 100% confirm the fix since we do not have a Dell XPS 9560 in our labs, I would recommend users give the next driver update a try and then share your feedback. Thank you all for your help and your patience.

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  1. Anonymous
    2022-07-17T16:15:47+00:00

    Thank you, I just followed your procedure. However Photoshop remains very slow. I have to deactivate the option: performance\use a graphics processor

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  2. Anonymous
    2022-07-17T13:51:38+00:00

    Good afternoon dear friends!

    I encountered a blue screen problem VIDEO DXGKRNL FATAL ERROR on my DELL XPS 15 9560 at the end of June 2022, after I updated the NVIDIA graphics card drivers.

    I tried absolutely everything: I reinstalled windows, installed absolutely all the drivers recommended by Support Assist, but nothing helped.

    The blue screen appeared after the video card was running for a long time and after the Epic Games program was turned on. I put the laptop to sleep and left. Upon waking the laptop, Epic gave me the same "Unsuported Graphics Card" error popup.

    Also, the error could be after starting and setting the NVIDIA control panel.

    My anger knew no bounds, because the computer could show a blue screen at any time and all unsaved files would disappear forever. Since I am currently writing my bachelor's thesis, this development of events does not suit me at all. I know that this problem is fixed by turning off the video card, but you must admit that then the computer for 2000 dollars will turn into something inferior and we all do not deserve such an unfair treatment.

    After two weeks of constant attempts at witchcraft, dancing with tambourines and using black magic, I (in my humble opinion) seem to have found a solution to this problem, at least until NVIDIA pays attention to this error and releases a new graphics card driver update.

    OPTION OF MY SOLUTION:

    Everything is much simple friends, you need to uninstall the graphics driver for the NVIDIA video card through the control panel, uninstall the GeForce Experience program and install the graphics driver version 461.92. I downloaded it from this link https://www.nvidia.com/download/driverResults.aspx/171727/en-us/ . For the past 5 days I have been fully using my laptop and thank God I have never had a blue screen error. So far I have not noticed any failures in the laptop.

    Perhaps my advice will be useful to you!

    All the best

    Oleksandr Sokolov

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  3. Anonymous
    2022-07-17T06:59:19+00:00

    Hi, I have the same problem for over a month on my XPS 9560 touch screen 4k. I tried everything: disabling and reinstalling both graphics cards, updating drivers and Windows, installing the chipset, updating the Adobe suite... I get blue screens all the time and Photoshop is very slow. My computer is no longer under warranty. This prevents me from working.

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  4. Anonymous
    2022-07-15T21:56:43+00:00

    After disabling the GTX-1050 I have not had a blue screen.

    It's far from ideal but did the job.

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