Continued BSOD video dxgkrnl fatal error Windows 10 dell XPS laptop

Anonymous

Final Edit: I'm updating this thread for future users. The problem is solved! Nvidia have released a new driver that fixes the issue. It's been in use for over 10 days as of time of writing and all reports are that the XPS 15 9560 is stable again.

Thank you to everyone who came hear and contributed their voice into the mix, and thank you Nvidia Manuel for hearing us and providing updates. I'll leave the workarounds up and in the post just in case the problem arises again in the future.

Original post below:

My laptop (Dell xps 15 9560 windows 10 21H2) has been repeatedly BSODing. It was doing this about 3-4 weeks ago. I made a post here, spoke to someone and implemented their fix and thought I was done as everything returned to normal. Yet the problem persists as of the most recent windows update.

Things I have done:

Completely uninstalled and reinstalled all graphics drivers from manufacturers with a clean install using DDU in safe mode

Rolled back the most recent windows update

Installed all the updates from Dell support

Attempted to repair files with the sfc /scannow command

Reinstalled DirectX

Cried a little bit

As of about an hour ago I'm still having the same blue screen fatal error. Any help would be greatly appreciated.

Liam

Edit 1: Thought it best to post this here so it's on every page for new comers. Members of this thread with 9560s suffering constant BSODs have found that disabling the GTX1050 graphics card in the device manager results in system stability. Yes, this is not an acceptable long term solution, we didn't buy these machines to have them hamstrung like this. But equally this does completely fix the BSOD issue. This is a temporary band-aid fix until a real solution presents itself.

Band Aid Method:

Press windows key + x
Select device manager from list
Navigate to Display Adapters and double click
Locate NVIDIA GeForce GTX 1050 from the drop down options
Right click on the NVIDIA GeForce GTX 1050 and select Disable device
Bingo. You did it.

Your 9560 is now stable for office use, internet browsing, and lite graphic design work. I've been using Illustrator with a very minor performance hit.

One user has noted that you can fire up your system with the GTX1050 disabled, reenable it, and perform graphics heavy tasks with it as long as you disable the GTX1050 before the machine goes into sleep mode or restarts, etc, then everything remains stable. It's a pain in the ****, but for some of you with more demanding tasks that are on a deadline it might work in a pinch.

Edit 2: Some members of this thread have had success rolling their Nvidia drivers back to version 27.21.14.6109. This appears to stop the BSOD issue while keeping the gtx1050 active and stable. This can be found on Dell's website with a little searching. Anyone using this method should be aware that drivers are updated for a reason. Utilizing this method could leave your system open to security threats, etc. In my opinion this is still only a band-aid fix.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hello everyone. I wanted to share possibly the last update. Next week we will be releasing a new Game Ready Driver which will include a fix for this issue. As I stated in the past, this was resolved by reproducing a crash on a different Dell notebook that produced a crash dump file with the same signature as that shared by users to me in this thread and coming up with a fix for that. So while we were not able to 100% confirm the fix since we do not have a Dell XPS 9560 in our labs, I would recommend users give the next driver update a try and then share your feedback. Thank you all for your help and your patience.

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367 additional answers

Anonymous

2022-08-21T05:42:05+00:00

Did not work for me!

Sorry to hear that. Since the support of nvidia is in this thread let’s hope for the official final solution of the problem for everyone soon.
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Anonymous

2022-08-21T05:40:27+00:00

Hi,

Yes everyday at least 12 straight hours. Mainly with MS Word and Excel.

I didn’t use the DDU uninstaller but in the nvidia installer I use the custom option and tick the box who says remove any previous drivers or something like that. Also I didn’t install the nvidia experience and control panel, only the drivers.
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Anonymous

2022-08-20T16:59:07+00:00

I have the same problem. Frequent BSOD's using Adobe Lightroom. This nightmare started about 2 months ago. No significant software changes other than the usual Dell , Microsoft and Adobe updates.

I get BSOD's that completely hang (they do not restart the pc ). Error code is VIDEO_DXGKRNL_FATAL_ERROR

Hardware:

Dell XPS 15 9560

32G Ram

NVidia GeForce GTX 1050

Software:

Windows 10 Home

Version 21H2

OS build 19044.1889

NVidia Driver ver. 30.0.14.7135

I should point out that most of the BSOD's occur using Lightroom, but have also seen BSOD after rebooting and just simply starting Task Manager!

I've been working on this stupid problem now for weeks. First thing I tried was the usual "re-install drivers" baloney. I've tried installing different drivers from both Dell's, and NVidia's websites to no avail. Old and new drivers do not work. I've tried making sure all updates are installed from Microsoft, Dell, and Adobe.

I'm a software engineer, and Lightroom has given up a few stack traces that I have examined. Typical stack trace like you would see in Visual Studio. The crash starts in Lightroom and ends up in function calls in NVidia graphics driver. Wish I would have saved these stack traces for the NVidia rep that is in on this thread.

Most of the crashes in Lightroom are when navigating, and are BSODs. Have also seen lightroom error messages. Also get crashes in Photoshop (Lightroom shells out to photoshop sometimes) saying that the GPU does not have the required features to run. (After a crash, in Photoshop, click Help->Graphics Compatibility Check) It will say that the Graphics processor is not the 1050, but that it's the Intel HD GPU. In other words, it's like the system has blacklisted the 1050 and gone back to the IntelHD !!! Reboot than will bring back the 1050. I have tried using the NVidia to "force" the use of the 1050 for all the Adobe programs, but have seen this same situation occur.

Frequency of BSOD's are about 1 every four hours of use. Again, it seems Adobe related. I never play video games. Never seen a crash using Edge. (Odd that BSOD's can occur after reboot and invoking Task Manager)

Just pulling my hair out trying to figure this out. I do not relish going to Apple and having to spend $4000 on a Mac Pro.

From the replies on this forum, it appears it's software. I had thought perhaps the GPU is just faulty. Again, this all started suddenly in about June. If I get another Lightroom stack trace I will post it here.

As a Lightroom user myself I can confirm the experience you are having...and I am having it for all Adobe apps.

All Adobe programs use GPU one way or another so definitely if there is something wrong with the drivers then it will be brought up.

BUT I can tell you that there is no report of this issue happening for users that have different hardware.

Adobe programs are unlikely the source as they were working perfectly months ago.

Lightroom for me started to suffer the fatal error in July (before all was fine) BUT nothing changed on Adobe's side in July.

The latest Lr update come out few days ago so definitely the error orginates somewhere else with a driver update on MS/Dell/Nvidia part.
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Anonymous

2022-08-20T16:46:03+00:00

Did not work for me!
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