Continued BSOD video dxgkrnl fatal error Windows 10 dell XPS laptop

Anonymous
2022-05-17T16:28:45+00:00

Final Edit: I'm updating this thread for future users. The problem is solved! Nvidia have released a new driver that fixes the issue. It's been in use for over 10 days as of time of writing and all reports are that the XPS 15 9560 is stable again.

Thank you to everyone who came hear and contributed their voice into the mix, and thank you Nvidia Manuel for hearing us and providing updates. I'll leave the workarounds up and in the post just in case the problem arises again in the future.

Original post below:


My laptop (Dell xps 15 9560 windows 10 21H2) has been repeatedly BSODing. It was doing this about 3-4 weeks ago. I made a post here, spoke to someone and implemented their fix and thought I was done as everything returned to normal. Yet the problem persists as of the most recent windows update.

Things I have done:

Completely uninstalled and reinstalled all graphics drivers from manufacturers with a clean install using DDU in safe mode

Rolled back the most recent windows update

Installed all the updates from Dell support

Attempted to repair files with the sfc /scannow command

Reinstalled DirectX

Cried a little bit

As of about an hour ago I'm still having the same blue screen fatal error. Any help would be greatly appreciated.

Liam

Edit 1: Thought it best to post this here so it's on every page for new comers. Members of this thread with 9560s suffering constant BSODs have found that disabling the GTX1050 graphics card in the device manager results in system stability. Yes, this is not an acceptable long term solution, we didn't buy these machines to have them hamstrung like this. But equally this does completely fix the BSOD issue. This is a temporary band-aid fix until a real solution presents itself.

Band Aid Method:

  1. Press windows key + x
  2. Select device manager from list
  3. Navigate to Display Adapters and double click
  4. Locate NVIDIA GeForce GTX 1050 from the drop down options
  5. Right click on the NVIDIA GeForce GTX 1050 and select Disable device
  6. Bingo. You did it.

Your 9560 is now stable for office use, internet browsing, and lite graphic design work. I've been using Illustrator with a very minor performance hit.

One user has noted that you can fire up your system with the GTX1050 disabled, reenable it, and perform graphics heavy tasks with it as long as you disable the GTX1050 before the machine goes into sleep mode or restarts, etc, then everything remains stable. It's a pain in the ****, but for some of you with more demanding tasks that are on a deadline it might work in a pinch.

Edit 2: Some members of this thread have had success rolling their Nvidia drivers back to version 27.21.14.6109. This appears to stop the BSOD issue while keeping the gtx1050 active and stable. This can be found on Dell's website with a little searching. Anyone using this method should be aware that drivers are updated for a reason. Utilizing this method could leave your system open to security threats, etc. In my opinion this is still only a band-aid fix.

Windows for home | Windows 10 | Performance and system failures

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Anonymous
2022-10-21T19:03:05+00:00

Hello everyone. I wanted to share possibly the last update. Next week we will be releasing a new Game Ready Driver which will include a fix for this issue. As I stated in the past, this was resolved by reproducing a crash on a different Dell notebook that produced a crash dump file with the same signature as that shared by users to me in this thread and coming up with a fix for that. So while we were not able to 100% confirm the fix since we do not have a Dell XPS 9560 in our labs, I would recommend users give the next driver update a try and then share your feedback. Thank you all for your help and your patience.

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  1. Anonymous
    2022-08-26T00:13:43+00:00

    What apps do you run before the BSOD? I understand you are saying none have to be running, but I'm wondering if it's relates to previous usage of anything. In my case it has crashed most often in Adobe Lightroom and Photoshop, but like you, I have also seen it crash without anything running. I have seen it crash by doing a cold boot, opening Task Manager, and then a BSOD. I've seen it BSOD immediately upon invoking the NVidia GeForce app. It's like a landmine now, many unrelated things cause it to crash, but Lightroom is most common, but that is the program I use the most. Originally, this randomness seemed to me like a hardware problem, like the GPU has bad memory or a flakey bus or processor. I've seen too many reports here of an OS reload fixing it, and that has swayed my theory away from hardware. Also, the "started happening a couple months ago" thing seems like a software update thing. It's hard to understand. How many people have Dell XPS 9560's with the NVidia 1050? Millions? There are what, 40 people in this thread with this problem? Over on the Dell forum there's a thread on this with probably less individuals with this problem.

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  2. Anonymous
    2022-08-25T23:54:39+00:00

    I've tried to determine a trigger, but I haven't been able to. Sometimes I'm not running any programs except Windows background processes. I will occasionally leave the computer running with no apps open and come back to it and will find the BSOD or a black screen that I can only get rid of by holding the power button down and restarting. I can't say it is related to the use of the NVIDIA graphics card. However, as others have done, I have disabled it and since then have not had a problem. What a frustrating devaluation of what has otherwise been a nice laptop.

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  3. Anonymous
    2022-08-25T23:06:40+00:00

    Under what conditions does it BSOD? What program/s are you running?

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  4. Anonymous
    2022-08-25T19:00:24+00:00

    I'm having the same problem as everyone else: repeated BSOD on Dell XPS 9560

    Stop code: VIDEO_DXGKRNL-FATAL_ERROR (most of the time, the laptop does not restart automatically). Problem started a few months ago.

    Processor Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz 2.80 GHz

    Installed RAM 16.0 GB (15.9 GB usable)

    Product ID 00325-96053-27898-AAOEM

    System type 64-bit operating system, x64-based processor

    Pen and touch Touch support with 10 touch points

    Edition Windows 10 Home

    Version 21H2

    Installed on ‎08/‎13/‎2020

    OS build 19044.1889

    Have tried measures others have tried: Dell updates, NVIDIA updates, delete and clean install latest graphics drivers, etc.

    HELP!

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