Continued BSOD video dxgkrnl fatal error Windows 10 dell XPS laptop

Anonymous
2022-05-17T16:28:45+00:00

Final Edit: I'm updating this thread for future users. The problem is solved! Nvidia have released a new driver that fixes the issue. It's been in use for over 10 days as of time of writing and all reports are that the XPS 15 9560 is stable again.

Thank you to everyone who came hear and contributed their voice into the mix, and thank you Nvidia Manuel for hearing us and providing updates. I'll leave the workarounds up and in the post just in case the problem arises again in the future.

Original post below:

My laptop (Dell xps 15 9560 windows 10 21H2) has been repeatedly BSODing. It was doing this about 3-4 weeks ago. I made a post here, spoke to someone and implemented their fix and thought I was done as everything returned to normal. Yet the problem persists as of the most recent windows update.

Things I have done:

Completely uninstalled and reinstalled all graphics drivers from manufacturers with a clean install using DDU in safe mode

Rolled back the most recent windows update

Installed all the updates from Dell support

Attempted to repair files with the sfc /scannow command

Reinstalled DirectX

Cried a little bit

As of about an hour ago I'm still having the same blue screen fatal error. Any help would be greatly appreciated.

Liam

Edit 1: Thought it best to post this here so it's on every page for new comers. Members of this thread with 9560s suffering constant BSODs have found that disabling the GTX1050 graphics card in the device manager results in system stability. Yes, this is not an acceptable long term solution, we didn't buy these machines to have them hamstrung like this. But equally this does completely fix the BSOD issue. This is a temporary band-aid fix until a real solution presents itself.

Band Aid Method:

  1. Press windows key + x
  2. Select device manager from list
  3. Navigate to Display Adapters and double click
  4. Locate NVIDIA GeForce GTX 1050 from the drop down options
  5. Right click on the NVIDIA GeForce GTX 1050 and select Disable device
  6. Bingo. You did it.

Your 9560 is now stable for office use, internet browsing, and lite graphic design work. I've been using Illustrator with a very minor performance hit.

One user has noted that you can fire up your system with the GTX1050 disabled, reenable it, and perform graphics heavy tasks with it as long as you disable the GTX1050 before the machine goes into sleep mode or restarts, etc, then everything remains stable. It's a pain in the ****, but for some of you with more demanding tasks that are on a deadline it might work in a pinch.

Edit 2: Some members of this thread have had success rolling their Nvidia drivers back to version 27.21.14.6109. This appears to stop the BSOD issue while keeping the gtx1050 active and stable. This can be found on Dell's website with a little searching. Anyone using this method should be aware that drivers are updated for a reason. Utilizing this method could leave your system open to security threats, etc. In my opinion this is still only a band-aid fix.

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2022-10-21T19:03:05+00:00

Hello everyone. I wanted to share possibly the last update. Next week we will be releasing a new Game Ready Driver which will include a fix for this issue. As I stated in the past, this was resolved by reproducing a crash on a different Dell notebook that produced a crash dump file with the same signature as that shared by users to me in this thread and coming up with a fix for that. So while we were not able to 100% confirm the fix since we do not have a Dell XPS 9560 in our labs, I would recommend users give the next driver update a try and then share your feedback. Thank you all for your help and your patience.

Was this answer helpful?

30+ people found this answer helpful.
0 comments

367 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  2. Anonymous
    2022-09-17T21:35:54+00:00

    You can specifically turn off Windows Update from installing DRIVERS. This way, you will continue to get Windows updates, but no driver updates. You can still update your non-video drivers manually.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2022-09-17T21:04:45+00:00

    I called NVIDIA's tech support and they sent me this.

    Hello,

    Thank you for contacting NVIDIA customer care.

    TDR stands for Timeout Detection and Recovery. This is a feature of the Windows operating system which detects response problems from a graphics card, and recovers to a functional desktop by resetting the card. If the operating system does not receive a response from a graphics card within a certain amount of time (default is 2 seconds), the operating system resets the graphics card.

    You can refer this article for this - https://nvidia.custhelp.com/app/answers/detail/a_id/3335/kw/TDR

    To troubleshoot please try the following steps.

    - In NVIDIA Control panel > Click on Manage 3D settings > and on the top right please click on 'Restore default settings'.

    - Click on Help and put a tick mark on Debug mode.

    - The power management settings help in most of the cases. Here's on how to do it:

    1.Go to NVIDIA control panel > 3 D settings > manage 3 D settings.

    2.Global settings > Set the power management mode to prefer maximum performance.

    3.Click on Apply, close the control panel, launch the game and check if it helps.

    If the issue persists, please let me know the following details.

    - Please provide memory dump file

    - Since, when are you experiencing this issue; any recent changes made to the computer prior to this issue?

    - Please provide System Information to investigate further if the card has any errors or any confliction in the computer:

    Press Windows(Key) + R.

    Type MSInfo32 and press Enter.

    In the MSInfo diagnostic window, click File, then Save.

    When the Save As window appears, choose Desktop.

    Name the file "MSInfo" and click Save and attach it in reply to this Email.

    I will look forward to your reply to assist you better.

    Best regards,

    NVIDIA Customer Care.

    So let's send them some memory dump files and System Information files! :D

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2022-09-17T19:35:03+00:00

    It has been established that disabling 1050 eliminates the problem! There is no guarantee that the picture will stay the same in future MS Windows 10 updates. The 9560 is now a chrome book++ with plenty of internal storage! Again, if Diego's solution holds, for now, we don't what would happen in the future release of Windows updates unless you disable all the updates and freeze the state of the laptop! Is that practical, I can't answer that question since I have a 9560, MSI Stealth laptop, and an R13 I9 desktop running Windows 11! I can always donate the 9560 to someone who is nerdy enough and does not mind to keep tinkering with it!

    Was this answer helpful?

    0 comments