Hello everyone. I wanted to share possibly the last update. Next week we will be releasing a new Game Ready Driver which will include a fix for this issue. As I stated in the past, this was resolved by reproducing a crash on a different Dell notebook that produced a crash dump file with the same signature as that shared by users to me in this thread and coming up with a fix for that. So while we were not able to 100% confirm the fix since we do not have a Dell XPS 9560 in our labs, I would recommend users give the next driver update a try and then share your feedback. Thank you all for your help and your patience.
Continued BSOD video dxgkrnl fatal error Windows 10 dell XPS laptop
Final Edit: I'm updating this thread for future users. The problem is solved! Nvidia have released a new driver that fixes the issue. It's been in use for over 10 days as of time of writing and all reports are that the XPS 15 9560 is stable again.
Thank you to everyone who came hear and contributed their voice into the mix, and thank you Nvidia Manuel for hearing us and providing updates. I'll leave the workarounds up and in the post just in case the problem arises again in the future.
Original post below:
My laptop (Dell xps 15 9560 windows 10 21H2) has been repeatedly BSODing. It was doing this about 3-4 weeks ago. I made a post here, spoke to someone and implemented their fix and thought I was done as everything returned to normal. Yet the problem persists as of the most recent windows update.
Things I have done:
Completely uninstalled and reinstalled all graphics drivers from manufacturers with a clean install using DDU in safe mode
Rolled back the most recent windows update
Installed all the updates from Dell support
Attempted to repair files with the sfc /scannow command
Reinstalled DirectX
Cried a little bit
As of about an hour ago I'm still having the same blue screen fatal error. Any help would be greatly appreciated.
Liam
Edit 1: Thought it best to post this here so it's on every page for new comers. Members of this thread with 9560s suffering constant BSODs have found that disabling the GTX1050 graphics card in the device manager results in system stability. Yes, this is not an acceptable long term solution, we didn't buy these machines to have them hamstrung like this. But equally this does completely fix the BSOD issue. This is a temporary band-aid fix until a real solution presents itself.
Band Aid Method:
- Press windows key + x
- Select device manager from list
- Navigate to Display Adapters and double click
- Locate NVIDIA GeForce GTX 1050 from the drop down options
- Right click on the NVIDIA GeForce GTX 1050 and select Disable device
- Bingo. You did it.
Your 9560 is now stable for office use, internet browsing, and lite graphic design work. I've been using Illustrator with a very minor performance hit.
One user has noted that you can fire up your system with the GTX1050 disabled, reenable it, and perform graphics heavy tasks with it as long as you disable the GTX1050 before the machine goes into sleep mode or restarts, etc, then everything remains stable. It's a pain in the ****, but for some of you with more demanding tasks that are on a deadline it might work in a pinch.
Edit 2: Some members of this thread have had success rolling their Nvidia drivers back to version 27.21.14.6109. This appears to stop the BSOD issue while keeping the gtx1050 active and stable. This can be found on Dell's website with a little searching. Anyone using this method should be aware that drivers are updated for a reason. Utilizing this method could leave your system open to security threats, etc. In my opinion this is still only a band-aid fix.
Windows for home | Windows 10 | Performance and system failures
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Anonymous
2022-10-16T22:10:11+00:00 Just reinstalled Nvidia 27.21.14.6109. Crossing fingers this doesn't go blue screen. Will update in a few days
Update*
Notable differences upfront with Photoshop is running a lot quicker than before. Lightroom is saying that the GPU may cause issues.
With Lightroom I was having a couple BSODs a day. I've been running 6109 for about a month now with no issues. It works! I get the warning about old drivers, which is ironic, because the new drivers blow chow, not the old ones. There are potential security issues with the old drivers. You can do a Google search on "NVidia driver security issues" and read articles about how NVidia's drivers keep getting security issues that they have to patch up. I tried to enlighten myself about what the infection vector is for these drivers. What do you have to do to get a virus? Run a particular game? Can you get one from Adobe products? Do you need to download and install other malicious software? I could find no information on this, it's a total black box. You can also go on Dell's website driver download page and open each NVidia driver page, and they tell you the security issue codes (CVEs)
6109 has this:
- Driver updates to address the NVIDIA Security Bulletin CVE-2021-1051, CVE-2021-1052, CVE-2021-1053, CVE-2021-1054, and CVE-2021-1055.
So 6109 has quite a few updates in it, but what do newer versions have?
I'll take my chances with 6109. Would be really cool if NVidia would fix this one of these years.
As i said in one of my previous posts in this thread, the newer "bad" NVidia drivers were installed silently by a Microsoft update in June of this year (at least on my box)
Do you have an XPS 9560? Look at your driver update log. It's in settings under update history. Scroll down to "Driver Updates" and look for NVidia driver updates.
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Anonymous
2022-10-16T19:35:36+00:00 Just reinstalled Nvidia 27.21.14.6109. Crossing fingers this doesn't go blue screen. Will update in a few days
Update*
Notable differences upfront with Photoshop is running a lot quicker than before. Lightroom is saying that the GPU may cause issues. But the laptop is very stable. I've closed and reopened Adobe Photoshop and Lightroom many times, and I'm not getting the hiccup right before it goes BSOD. I think the old Nvidia driver may have solved this issue. I suggest everyone do the same for now until Nvidia or Microsoft has a fix on the newer firmware.
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Anonymous
2022-10-11T08:35:06+00:00 There's probably hope for them being forced to figure out a solution as I can't be the only one - I have a fairly new Lenovo P14s with an i7 and a Nvidia T550 in it and I get the DXGKRNL BSOD on Windows 11 whenever I try to start Dota 2 with the GPU enabled. Or any other GPU dependent process really. So this issue isn't exclusive to old models.
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Anonymous
2022-10-11T03:21:34+00:00 Still getting the video dxgkrnl fatal error with Windows 11? Not worth downloading then