Continued BSOD video dxgkrnl fatal error Windows 10 dell XPS laptop

Anonymous
2022-05-17T16:28:45+00:00

Final Edit: I'm updating this thread for future users. The problem is solved! Nvidia have released a new driver that fixes the issue. It's been in use for over 10 days as of time of writing and all reports are that the XPS 15 9560 is stable again.

Thank you to everyone who came hear and contributed their voice into the mix, and thank you Nvidia Manuel for hearing us and providing updates. I'll leave the workarounds up and in the post just in case the problem arises again in the future.

Original post below:

My laptop (Dell xps 15 9560 windows 10 21H2) has been repeatedly BSODing. It was doing this about 3-4 weeks ago. I made a post here, spoke to someone and implemented their fix and thought I was done as everything returned to normal. Yet the problem persists as of the most recent windows update.

Things I have done:

Completely uninstalled and reinstalled all graphics drivers from manufacturers with a clean install using DDU in safe mode

Rolled back the most recent windows update

Installed all the updates from Dell support

Attempted to repair files with the sfc /scannow command

Reinstalled DirectX

Cried a little bit

As of about an hour ago I'm still having the same blue screen fatal error. Any help would be greatly appreciated.

Liam

Edit 1: Thought it best to post this here so it's on every page for new comers. Members of this thread with 9560s suffering constant BSODs have found that disabling the GTX1050 graphics card in the device manager results in system stability. Yes, this is not an acceptable long term solution, we didn't buy these machines to have them hamstrung like this. But equally this does completely fix the BSOD issue. This is a temporary band-aid fix until a real solution presents itself.

Band Aid Method:

  1. Press windows key + x
  2. Select device manager from list
  3. Navigate to Display Adapters and double click
  4. Locate NVIDIA GeForce GTX 1050 from the drop down options
  5. Right click on the NVIDIA GeForce GTX 1050 and select Disable device
  6. Bingo. You did it.

Your 9560 is now stable for office use, internet browsing, and lite graphic design work. I've been using Illustrator with a very minor performance hit.

One user has noted that you can fire up your system with the GTX1050 disabled, reenable it, and perform graphics heavy tasks with it as long as you disable the GTX1050 before the machine goes into sleep mode or restarts, etc, then everything remains stable. It's a pain in the ****, but for some of you with more demanding tasks that are on a deadline it might work in a pinch.

Edit 2: Some members of this thread have had success rolling their Nvidia drivers back to version 27.21.14.6109. This appears to stop the BSOD issue while keeping the gtx1050 active and stable. This can be found on Dell's website with a little searching. Anyone using this method should be aware that drivers are updated for a reason. Utilizing this method could leave your system open to security threats, etc. In my opinion this is still only a band-aid fix.

Windows for home | Windows 10 | Performance and system failures

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Anonymous
2022-10-21T19:03:05+00:00

Hello everyone. I wanted to share possibly the last update. Next week we will be releasing a new Game Ready Driver which will include a fix for this issue. As I stated in the past, this was resolved by reproducing a crash on a different Dell notebook that produced a crash dump file with the same signature as that shared by users to me in this thread and coming up with a fix for that. So while we were not able to 100% confirm the fix since we do not have a Dell XPS 9560 in our labs, I would recommend users give the next driver update a try and then share your feedback. Thank you all for your help and your patience.

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  1. Anonymous
    2022-08-22T22:54:37+00:00

    Hi Howard,

    I'm with you on this. I had my first real problems with dxgkrnl fatal error back in mid April, directly after a windows update, and after a few days of hair pulling made this post on the windows forums:

    https://answers.microsoft.com/en-us/windows/forum/windows\_10-hardware/bsod-video-dxgkrnl-fatal-error-windows-10-dell-xps/5b96e0c0-ea34-4cae-956a-f946b7fc942a?messageId=18a510ec-794e-45f6-9e47-bdeb5f478a30

    The suggested fixes I received there gave me a few weeks grace before it came back with a vengeance and I created the post we've all been commenting on here for coming up to 4 months now.

    To answer your question, there are similar posts over on the Dell forums but last time I checked in Dell, and for that matter Microsoft, have been hilariously absent from the conversation. I'd completely given up hope of anything being done until Manuel turned up. Hopefully this gets resolved.

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  2. Anonymous
    2022-08-22T21:26:41+00:00

    Manuel - This is great news. Thanks for coming back to us.

    I'm based in the UK, If it helps, if there is a place I can take my laptop with the problem to help in the investigation, happy to donate!

    Crazy suggestion, but I want to get this sorted asap.

    My money is on a Windows update from back in April/May time, possibly early June. My machine was rock solid up to that point - had not had a BSOD in at least 2 years.. Then suddenly every other day. Only this model of laptop seems to have the problem, the common factor might be the other graphics card - the Intel Graphics 630 that is common on this XPS 15 9560. And how they co-exist and switch? I don't know - I'm clutching at straws - but will happily offer my duff DELL XPS 9560 to you guys if it helps investigate the problem. I have quite a few dump files when the BSOD occurred so can send you a few over if you let me know where to send etc..

    Where is DELL in all of this? :-( Good on NVIDIA for trying to help here..

    Howard.

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  3. Anonymous
    2022-08-20T15:21:17+00:00

    I have the same problem. Frequent BSOD's using Adobe Lightroom. This nightmare started about 2 months ago. No significant software changes other than the usual Dell , Microsoft and Adobe updates.

    I get BSOD's that completely hang (they do not restart the pc ). Error code is VIDEO_DXGKRNL_FATAL_ERROR

    Hardware:

    Dell XPS 15 9560

    32G Ram

    NVidia GeForce GTX 1050

    Software:

    Windows 10 Home

    Version 21H2

    OS build 19044.1889

    NVidia Driver ver. 30.0.14.7135

    I should point out that most of the BSOD's occur using Lightroom, but have also seen BSOD after rebooting and just simply starting Task Manager!

    I've been working on this stupid problem now for weeks. First thing I tried was the usual "re-install drivers" baloney. I've tried installing different drivers from both Dell's, and NVidia's websites to no avail. Old and new drivers do not work. I've tried making sure all updates are installed from Microsoft, Dell, and Adobe.

    I'm a software engineer, and Lightroom has given up a few stack traces that I have examined. Typical stack trace like you would see in Visual Studio. The crash starts in Lightroom and ends up in function calls in NVidia graphics driver. Wish I would have saved these stack traces for the NVidia rep that is in on this thread.

    Most of the crashes in Lightroom are when navigating, and are BSODs. Have also seen lightroom error messages. Also get crashes in Photoshop (Lightroom shells out to photoshop sometimes) saying that the GPU does not have the required features to run. (After a crash, in Photoshop, click Help->Graphics Compatibility Check) It will say that the Graphics processor is not the 1050, but that it's the Intel HD GPU. In other words, it's like the system has blacklisted the 1050 and gone back to the IntelHD !!! Reboot than will bring back the 1050. I have tried using the NVidia to "force" the use of the 1050 for all the Adobe programs, but have seen this same situation occur.

    Frequency of BSOD's are about 1 every four hours of use. Again, it seems Adobe related. I never play video games. Never seen a crash using Edge. (Odd that BSOD's can occur after reboot and invoking Task Manager)

    Just pulling my hair out trying to figure this out. I do not relish going to Apple and having to spend $4000 on a Mac Pro.

    From the replies on this forum, it appears it's software. I had thought perhaps the GPU is just faulty. Again, this all started suddenly in about June. If I get another Lightroom stack trace I will post it here.

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  4. Anonymous
    2022-08-09T13:55:24+00:00

    My laptop just BSDOD again in the middle of a teams call (daily standup).

    I have to admit I am angry. This issue is going on for months now, People are using these machines to get work done.

    I am missing a sense of urgency on the part of Microsoft and Nvidia.

    I have disabled the discrete video card for now.

    For a moment I was inclined to install Linux, but then remembered all the problems I had with it in the past.

    Please fix this.

    I am sorry. Last Wednesday was the first time I came across this issue when I was going through GeForce Experience feedbacks received from end users last week. I have not received driver feedbacks for this issue before so we are just now looking into this issue.

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