Hello everyone. I wanted to share possibly the last update. Next week we will be releasing a new Game Ready Driver which will include a fix for this issue. As I stated in the past, this was resolved by reproducing a crash on a different Dell notebook that produced a crash dump file with the same signature as that shared by users to me in this thread and coming up with a fix for that. So while we were not able to 100% confirm the fix since we do not have a Dell XPS 9560 in our labs, I would recommend users give the next driver update a try and then share your feedback. Thank you all for your help and your patience.
Continued BSOD video dxgkrnl fatal error Windows 10 dell XPS laptop
Final Edit: I'm updating this thread for future users. The problem is solved! Nvidia have released a new driver that fixes the issue. It's been in use for over 10 days as of time of writing and all reports are that the XPS 15 9560 is stable again.
Thank you to everyone who came hear and contributed their voice into the mix, and thank you Nvidia Manuel for hearing us and providing updates. I'll leave the workarounds up and in the post just in case the problem arises again in the future.
Original post below:
My laptop (Dell xps 15 9560 windows 10 21H2) has been repeatedly BSODing. It was doing this about 3-4 weeks ago. I made a post here, spoke to someone and implemented their fix and thought I was done as everything returned to normal. Yet the problem persists as of the most recent windows update.
Things I have done:
Completely uninstalled and reinstalled all graphics drivers from manufacturers with a clean install using DDU in safe mode
Rolled back the most recent windows update
Installed all the updates from Dell support
Attempted to repair files with the sfc /scannow command
Reinstalled DirectX
Cried a little bit
As of about an hour ago I'm still having the same blue screen fatal error. Any help would be greatly appreciated.
Liam
Edit 1: Thought it best to post this here so it's on every page for new comers. Members of this thread with 9560s suffering constant BSODs have found that disabling the GTX1050 graphics card in the device manager results in system stability. Yes, this is not an acceptable long term solution, we didn't buy these machines to have them hamstrung like this. But equally this does completely fix the BSOD issue. This is a temporary band-aid fix until a real solution presents itself.
Band Aid Method:
- Press windows key + x
- Select device manager from list
- Navigate to Display Adapters and double click
- Locate NVIDIA GeForce GTX 1050 from the drop down options
- Right click on the NVIDIA GeForce GTX 1050 and select Disable device
- Bingo. You did it.
Your 9560 is now stable for office use, internet browsing, and lite graphic design work. I've been using Illustrator with a very minor performance hit.
One user has noted that you can fire up your system with the GTX1050 disabled, reenable it, and perform graphics heavy tasks with it as long as you disable the GTX1050 before the machine goes into sleep mode or restarts, etc, then everything remains stable. It's a pain in the ****, but for some of you with more demanding tasks that are on a deadline it might work in a pinch.
Edit 2: Some members of this thread have had success rolling their Nvidia drivers back to version 27.21.14.6109. This appears to stop the BSOD issue while keeping the gtx1050 active and stable. This can be found on Dell's website with a little searching. Anyone using this method should be aware that drivers are updated for a reason. Utilizing this method could leave your system open to security threats, etc. In my opinion this is still only a band-aid fix.
Windows for home | Windows 10 | Performance and system failures
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Anonymous
2022-09-09T12:34:46+00:00 Hi there,
Spent 3hrs on the phone to Dell, that was enough for 1 day/week, but they have now logged a support ticket and are investigating it further and seem to be taking it seriously. I have sent them over all my .dmp's, and also extracts from event viewer, along with links to this thread and the ones on their own DELL community site.
Just by way of further investigation on my part, I have had the NVIDIA driver disabled for a month and not 1 BSOD. To get a latest extract for Bharathi at DELL of a dmp file and event viewer logs, I enabled the NVIDIA driver and got 2 DXGKRNL BSOD's in 1 day :-) . This means they have the very latest snapshot of the problem. Also sent them screen shots of all the drivers I have installed, so hopefully they have everything now to continue investigation. I also stressed that this is impacting 100+ users that have reported it. I did a quick rough count across this thread and the others on the DELL site and I reckon I'm about right. Also scale that up for all the other people that have not raised it, or have decided to get a new laptop...
The other thing to mention to you all - it would be good to try and identify anything else common across our crashes - When looking at my Event Viewer, the last entry every time before BSOD in the system log is “the Background Intelligent Transfer Service service was changed from demand start to auto start.” – Event ID 7040. Could be a complete red herring though.
Anyway, I am also now going to try the latest suggestion of combo of Intel/NVIDIA drivers now and see if that works - although this is still not a long term solution, but again if it works, then it's something else to report to DELL and may help aid investigations as to root cause.
I have not approached Microsoft yet, but will try that next week.
HT.
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Anonymous
2022-09-08T21:15:27+00:00 Thank you. The Intel HD driver and Nvidia drivers that Diego recommends are here:
Support for XPS 15 9560 | Drivers & Downloads | Dell US
For the nVidia drivers, you need to click on "older versions"
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Anonymous
2022-09-08T14:41:41+00:00 I installed the Intel and Nvidia drivers recommended by Diego AROSIO and so far no BSOD. It's only been 2 days, but I was getting BSOD multiple times each day, so this is looking promising.
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Anonymous
2022-09-05T09:39:32+00:00 Hi Manuel,
Can you please give us an update?
Thanks in advance,
Roel.