Crash Dump File may give himt of Game crashing?

Anonymous
2022-05-30T05:11:44+00:00

Hello, I was told to pot these results here from WinDbg. My game keeps freezing and or closing. 3 other family members with separate logins also play the same game but have no issues.

If anyone has any insight it would be greatly appreciated.
Regards,
Charles

*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

KEY_VALUES_STRING: 1

    Key  : AV.Dereference
    Value: NullPtr

    Key  : AV.Fault
    Value: Write

    Key  : Analysis.CPU.mSec
    Value: 827

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 4061

    Key  : Analysis.Init.CPU.mSec
    Value: 250

    Key  : Analysis.Init.Elapsed.mSec
    Value: 50324

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 160

    Key  : Timeline.Process.Start.DeltaSec
    Value: 26

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key  : WER.OS.Version
    Value: 10.0.19041.1

FILE_IN_CAB:  Airport City.exe.1852.dmp

NTGLOBALFLAG:  0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

APPLICATION_VERIFIER_FLAGS:  0

CONTEXT:  (.ecxr)
eax=00000000 ebx=1b8cda30 ecx=0f840cd8 edx=0000a388 esi=02d47e1d edi=00000000
eip=6753ca70 esp=0488f714 ebp=0488f71c iopl=0         nv up ei pl nz na pe nc
cs=0023  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
GameAssembly!UnityPalGetTimeZoneDataForID+0x33c00:
6753ca70 890f            mov     dword ptr [edi],ecx  ds:002b:00000000=????????
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 6753ca70 (GameAssembly!UnityPalGetTimeZoneDataForID+0x00033c00)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 00000001
   Parameter[1]: 00000000
Attempt to write to address 00000000

PROCESS_NAME:  Airport City.exe

WRITE_ADDRESS:  00000000 

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  00000001

EXCEPTION_PARAMETER2:  00000000

STACK_TEXT:  
WARNING: Stack unwind information not available. Following frames may be wrong.
0488f71c 68c9f57b     02d47e1d 0488f748 6887a3fb GameAssembly!UnityPalGetTimeZoneDataForID+0x33c00
0488f728 6887a3fb     02d47e1d 00000000 3473c6c8 GameAssembly!SetHeaderUpdateCallback+0x173874b
0488f748 683e7409     389f90c0 1b09d1e8 54032b88 GameAssembly!SetHeaderUpdateCallback+0x13135cb
0488f75c 6879806d     2057d5e8 1b9279f0 3473c6c8 GameAssembly!SetHeaderUpdateCallback+0xe805d9
0488f774 68428669     44892f40 3473c6c8 1b983380 GameAssembly!SetHeaderUpdateCallback+0x123123d
0488f78c 676343bd     3473c6c8 3473c6c8 1b8ce0b4 GameAssembly!SetHeaderUpdateCallback+0xec1839
0488f7c8 6841bacc     3473c6c8 1b694210 1b8cda30 GameAssembly!SetHeaderUpdateCallback+0xcd58d
0488f7e0 68fd6b08     1b6abf90 00000000 0488f830 GameAssembly!SetHeaderUpdateCallback+0xeb4c9c
0488f7f0 676a8aad     3a27d1a0 1b691db0 4012a564 GameAssembly!SetHeaderUpdateCallback+0x1a6fcd8
0488f830 68419330     448a4f40 1b691db0 1b16a2e8 GameAssembly!SetHeaderUpdateCallback+0x141c7d
0488f84c 6841bd62     1b6abf90 448a4f40 1b691db0 GameAssembly!SetHeaderUpdateCallback+0xeb2500
0488f880 683d8d6e     1b6abf90 00000000 00000000 GameAssembly!SetHeaderUpdateCallback+0xeb4f32
0488f898 671d8495     1b6a9380 00000000 16b83d6c GameAssembly!SetHeaderUpdateCallback+0xe71f3e
0488f8ac 6753897f     683d8c70 16b83d6c 1b6a9380 GameAssembly!il2cpp_gc_set_external_wbarrier_tracker+0xf475
0488f8e4 674f16e6     16b83d6c 1b6a9380 0488f9e8 GameAssembly!UnityPalGetTimeZoneDataForID+0x2fb0f
0488f8fc 63152396     16b83d6c 1b6a9380 0488f9e8 GameAssembly!il2cpp_runtime_invoke+0x26
0488f920 63155a1f     16b83d6c 1b6a9380 0488f97c UnityPlayer+0x692396
0488f954 6316a422     0488f978 0488f97c 0488fac4 UnityPlayer+0x695a1f
0488fa74 62ecc33e     198e7590 0000000c 0488fb24 UnityPlayer+0x6aa422
0488fad0 63051653     000001e8 63051653 63ed0630 UnityPlayer+0x40c33e
0488fb1c 63060970     63eb8ce4 00000000 00000000 UnityPlayer+0x591653
0488fb4c 636c5040     0488fbc0 636b35d4 1a3259ac UnityPlayer+0x5a0970
0488fb54 636b35d4     1a3259ac 636b3a10 636b3a10 UnityPlayer+0xc05040
0488fbc0 636b3a1b     0488fbd8 7681fa29 0350f6f0 UnityPlayer+0xbf35d4
0488fbc8 7681fa29     0350f6f0 7681fa10 0488fc34 UnityPlayer+0xbf3a1b
0488fbd8 77547a7e     0350f6f0 30954cd8 00000000 kernel32!BaseThreadInitThunk+0x19
0488fc34 77547a4e     ffffffff 775689eb 00000000 ntdll!__RtlUserThreadStart+0x2f
0488fc44 00000000     636b3a10 0350f6f0 00000000 ntdll!_RtlUserThreadStart+0x1b

SYMBOL_NAME:  GameAssembly+33c00

MODULE_NAME: GameAssembly

IMAGE_NAME:  GameAssembly.dll

STACK_COMMAND:  ~10s; .ecxr ; kb

FAILURE_BUCKET_ID:  NULL_POINTER_WRITE_c0000005_GameAssembly.dll!Unknown

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x86

OSNAME:  Windows 10

FAILURE_ID_HASH:  {002af295-703b-59e9-f620-dcb6b87f0701}

Followup:     MachineOwn
Windows for home | Windows 10 | Gaming

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  1. Anonymous
    2022-06-06T06:34:35+00:00

    V2 Link

    https://1drv.ms/u/s!AjMy9pTKckn-gYFIaxRcr-vhaNh6_w?e=abknFo

    I have installed the drivers from Gigabyte website - they appear to be working much better.

    I have stopped auto updates for graphics - non Microsoft drivers.

    I will test the game later tonight and will also test other driver options from Gigabyte if need be.

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  2. Anonymous
    2022-06-06T07:22:32+00:00

    Each post does not display a # so it's not easy to refer to an earlier post.

    There were several where the Intel driver was misbehaving and there were requests to uninstall and reinstall from the Gigabyte website.

    The follow up logs had displayed the same driver version.

    There was no confirmation that the Motherboard driver had been reinstalled earlier in the thread.

    Do you remember what had happened earlier in the thread.

    The current Intel GPU driver: Driver Version 30.0.100.9805

    Please make a new restore point.

    And please make a free backup image and save the backup image to another disk drive or the cloud.

    https://www.tenforums.com/tutorials/61026-backup-restore-macrium-reflect.html

    If the current driver is stable for 3 days (no BSOD or unexpected shutdowns and restarts) that will complete the troubleshooting.

    If there are BSOD and / or unexpected shutdowns and restarts then plan to swap test the CPU.

    Then see if you can find a friend, neighbor, relative, or local computer store that may have a CPU for swap testing.

    If there are 2 days of stability then software stress testing of the GPU will be performed for testing purposes.

    The last 5 BSOD recorded in the logs were recorded on:

    Date: 2022-06-06T11:32:54.9230000Z Bugcheck 7C

    Date: 2022-06-06T11:32:54.9230000Z Unable to produce a minidump file from the full dump file.

    Date: 2022-06-06T11:32:47.0210000Z Dump file creation failed due to error during dump creation.

    Date: 2022-06-06T11:32:47.0050000Z Dump file creation failed due to error during dump creation.

    Date: 2022-06-06T11:23:49.0950000Z Bugcheck 7C

    The last 5 live kernel event in the logs were recorded on:

    Date: 2022-06-06T15:27:31.4750000Z Bugcheck 144

    Date: 2022-06-06T15:27:31.3660000Z Bugcheck 144

    Date: 2022-06-06T13:36:27.2140000Z Bugcheck 193

    Date: 2022-06-06T13:36:27.0540000Z Bugcheck 193

    Date: 2022-06-06T12:10:29.0110000Z Bugcheck 144

    Name Intel(R) UHD Graphics 630

    PNP Device ID PCI\VEN_8086&DEV_9BC5&SUBSYS_D0001458&REV_05\3&11583659&0&10

    Adapter Type Intel(R) UHD Graphics Family, Intel Corporation compatible

    Adapter Description Intel(R) UHD Graphics 630

    Adapter RAM 1.00 GB (1,073,741,824 bytes)

    Installed Drivers C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_ce1c886f6e0c455f\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_ce1c886f6e0c455f\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_ce1c886f6e0c455f\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_ce1c886f6e0c455f\igd12umd64.dll

    Driver Version 30.0.100.9805

    INF File oem10.inf (iCML_w10_DS section)

    Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\IIGD_DCH.INF_AMD64_CE1C886F6E0C455F\IGDKMD64.SYS (30.0.100.9805, 28.34 MB (29,715,088 bytes), 6/06/2022 1:19 PM)

    Event[11277]:

    Log Name: System

    Source: Display

    Date: 2022-06-06T07:29:42.1820000Z

    Event ID: 4101

    Task: N/A

    Level: Warning

    Opcode: Info

    Keyword: Classic

    User: N/A

    User Name: N/A

    Computer: DESKTOP-N5UBAEP

    Description:

    Display driver igfx stopped responding and has successfully recovered.

    Event[6656]:

    Log Name: System

    Source: Microsoft-Windows-WHEA-Logger

    Date: 2022-06-01T05:34:38.1570000Z

    Event ID: 18

    Task: N/A

    Level: Error

    Opcode: Info

    Keyword: N/A

    User: S-1-5-19

    User Name: NT AUTHORITY\LOCAL SERVICE

    Computer: DESKTOP-N5UBAEP

    Description:

    A fatal hardware error has occurred.

    Reported by component: Processor Core

    Error Source: Machine Check Exception

    Error Type: Internal Unclassified Error

    Processor APIC ID: 0

    The details view of this entry contains further information.

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  3. Anonymous
    2022-06-06T08:03:21+00:00

    I installed the latest drivers from Gigabyte but.........the install software Gigabyte uses is from Intel.

    It alerted me to the fact that the best drivers were already installed and would I like to install these instead.

    I installed them. Version [27.20.100.9805] They are Intel graphics 630 also.

    I will now make a backup of restore and place on additional drive.

    I do not wish to remove the CPU and replace it.

    I shall watch for any issues.

    Thanks so much.

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  4. Anonymous
    2022-06-06T21:17:17+00:00

    Can I reinstall Bitdefender?

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  5. Anonymous
    2022-06-07T00:17:04+00:00

    Bitdefender drivers were responsible for BSOD during the thread.

    Please use the computer for one week or more without Bitdefender so that you gauge the performance problems/ stability / instability related to the GPU.

    Then you can reinstall Bitdefender.

    Use reliability monitor:

    https://www.howtogeek.com/166911/reliability-monitor-is-the-best-windows-troubleshooting-tool-you-arent-using/

    If the computer is stable with the Gigabyte tested driver version then test the GPU using Furmark:

    30 minute test.

    Please make note of the warnings in the link so that you can abort testing as necessary.

    https://www.tenforums.com/tutorials/13081-furmark-gpu-stress-test.html

    Post images with continuous test duration and maximum temperature.

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